Experience

Mr. Appliance Corp.

• United States
• Repair and Maintenance
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2023 - Present

  Answer phones, schedule appointments, update technicians on information from customers, keep track of inventory and check in parts for jobs, schedule follow up appointments, handle payments from customers. Answer phones, schedule appointments, update technicians on information from customers, keep track of inventory and check in parts for jobs, schedule follow up appointments, handle payments from customers.



Miracle-Ear, Inc.

• United States
• Medical Device
• 700 & Above Employee

• Front Office Associate

  • Dec 2022 - Aug 2023

  Greeting clients, scheduling appointments, answering phone calls and emails, updating customer files on the computer with proper information- basics, purchases, type of hearing aids, filing, handing out and helping clients with paperwork, setting up and charging hearing aids, cleaning hearing aids, fixing hearing aid problems- tip changes, receiver changes, charging issues. Greeting clients, scheduling appointments, answering phone calls and emails, updating customer files on the computer with proper information- basics, purchases, type of hearing aids, filing, handing out and helping clients with paperwork, setting up and charging hearing aids, cleaning hearing aids, fixing hearing aid problems- tip changes, receiver changes, charging issues.



Miracle-Ear, Inc.

• United States
• Medical Device
• 700 & Above Employee

• Patient Care Coordinator

  • Nov 2021 - Jul 2022

  Greeting clients, scheduling appointments, answering phone calls and emails, updating customer files on the computer with proper information- basics, purchases, type of hearing aids, filing, handing out and helping clients with paperwork, setting up and charging hearing aids. Greeting clients, scheduling appointments, answering phone calls and emails, updating customer files on the computer with proper information- basics, purchases, type of hearing aids, filing, handing out and helping clients with paperwork, setting up and charging hearing aids.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Operations Manager

  • Sep 2017 - Oct 2021

  Delegate employees, make sure employees are safe and doing their job at all times, open and close the store, perform deposits and counting of the safe every day, keep store up to date on displays, merchandise and look, receive weekly truck and make sure employees organize and put out all new merchandise, show great customer service, interview and hire new employees

• Team Supervisor

  • Nov 2015 - Sep 2017

  Delegate employees, make sure employees are safe and doing their job at all times, open and close the store, perform deposits and counting of the safe every day, keep store up to date on displays, merchandise and look, receive weekly truck and make sure employees organize and put out all new merchandise, show great customer service.

• Sales Associate

  • Jun 2014 - Nov 2015

  Work the cash register, answer customer phone calls, clean up surrounding areas, assist customers, help organize front displays, unload new items and put them on the shelves, set up new employees with training.



National Weather Service

• Mount Holly, NJ

• Student Volunteer/Intern

  • May 2012 - Aug 2012

  Learned all duties of operational meteorologists- created surface maps to help with forecasts, helped with short and long-term forecasts that appeared on the NWS website, answered incoming calls for storm reports, worked on projects plotting storm reports from the past. Learned all duties of operational meteorologists- created surface maps to help with forecasts, helped with short and long-term forecasts that appeared on the NWS website, answered incoming calls for storm reports, worked on projects plotting storm reports from the past.



The Ocean County Library

• United States
• Libraries
• 100 - 200 Employee

• Shelver/Monitor

  • Sep 2008 - Aug 2011

  Put books away, organized shelves and books, assisted patrons in finding items. Put books away, organized shelves and books, assisted patrons in finding items.