Adminstrative Facilities Assistant

• Nov 2022 - Present

Customer Care Representative

• 2020 - 2021

Remote work environment. Manage large amounts of inbound and outbound calls for Humana (individual Medicare), with positive attitude and focus on customer satisfaction. Identify customers’ needs, clarify information and research every issue. Prior authorizations for medications in RX Nova for members. Responded to customer needs through competent customer service and prompt problem-solving. Logged call information and solutions provided into internal CRM database. Remote work environment. Manage large amounts of inbound and outbound calls for Humana (individual Medicare), with positive attitude and focus on customer satisfaction. Identify customers’ needs, clarify information and research every issue. Prior authorizations for medications in RX Nova for members. Responded to customer needs through competent customer service and prompt problem-solving. Logged call information and solutions provided into internal CRM database.

Membership Coordinator

• 2018 - 2020

Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues. Ensures a level of service and engagement that fosters loyalty among those we serve. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way. Coordinates with the business office as necessary on financial transactions. Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.

Emergency Dispatcher

• 2019 - 2019

Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. Maintain responsive communication and status with all units on assignment. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Collaborated with team members to achieve target results. Participated in team-building activities to enhance working relationships.

Emergency Dispatcher

• 2009 - 2010

Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. Maintain responsive communication and status with all units on assignment. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Collaborated with team members to achieve target results. Participated in team-building activities to enhance working relationships.