Managing Director

• Sep 2017 - Present

Program Manager

• May 2016 - Aug 2017

Operations Business Analyst - Rotational Assignment

• Apr 2015 - May 2016

Sr. Business Analyst - IT

• Jun 2014 - Apr 2015

Process Project Specialist

• Jun 2012 - Jun 2014

Applies process management disciplines and theories to effectively and successfully complete processimprovement projects as well as conduct operational duties such as close coordination of Analytics solutions. Participates intechnical studies to evaluate business requirements and recommends appropriate solutions. Prepares communications and makes presentations on enhancements and/or alternatives.

IT Business Analyst

• Aug 2010 - Jul 2012

*Analyzed various complex transactions through disparate systems on different platforms, managed transaction problems, identified and recommend alternate solutions.*Developed and executed test plans and use cases for all systems requirements associated with AMS meters.*Designed new processes for AMS systems and coordinate special projects from inception to implementation.

Manager In Charge

• Mar 2009 - Aug 2010

*Assisted the Unit Director in leading the operation of a successful retail unit, through great people, to achieve maximum return on investment. *Preformed daily business analysis on sales and inventory in order to maximize sales opportunities. *Shared in the responsibility for total store contribution - used financial analysis to evaluate the costs and benefits of ideas and recommendations. *Ensured all departments followed standard operating procedure through feedback and audits, in order to maintain quality product and customer service. Show less

Branch Manager

• Apr 2006 - Jan 2009

*Led and coached a team of 10 staff members on sales and service. Developed market strategies to increase market share from 4% to 15%; accomplished 8% within 13 months. *Produced sales volume/revenue. Tracked all aspects of loan revenue, including all new business and repeat business. Audited branch negotiables. Increased membership 40% within one year. *Met with members to provide excellent customer service. Worked in the community as a representative and volunteer. Interacted with members to educate and sell beneficial loan products. Met with team members to set goals and review current standings. Show less

Processing Supervisor

• 2004 - 2007

*Coordinated all payroll, new hire paperwork and employee files for 30+ employees. Developed business processes for the multiple offices of mortgage office. *Oversaw three processors and all file submissions, stipulations and closings for residential and commercial loans within two branches. *Communicated with all parties involved in loan transaction: including loan officer, underwriter, buyer, seller, and agents. Assembled all required documentation in each file for underwriting and to ensure government compliance. Show less