Administrative - Customer Service Team Leader

• Oct 2021 - Present

•Set clear team goals, managing the day to day operational aspects of the administration team and coordinating work load planning where needed.•Provide supervision, support and advice to the team.•Review processes and procedures for efficiency and quality.•Coordinate professional development and training for the administration staff.

Administrative Coordinator / Customer Service

• Aug 2019 - Sep 2021

•Provide personalized solution for each enquiry, during peak season could be more than 50 cases per day.•Make a solid connection between sales department, tour guides team, online booking platforms and local cooperate partners.•Interpreting booking from the third party platforms and organizing the reservation system accordingly at a speedy pace.•Monitoring and tracking reservations, and taking action to any additional requests with quick response.•Process the virtual payments, send the details and confirmation to the guest, sort out reservation issued when arise.•Support customers in person, on the phone or online, giving satisfactory replies to customer inquiries and complaints.•Launch new tours on third parties platforms according to the market research surveys.•Improvement of website and other third parties platforms for following seasons. Show less

Import Export Specialist

• Mar 2017 - Jun 2019

•Import / Export delivery issue.•Ensure the shipment adheres to customs regulations. •Prepared import/export documentation including commercial invoice, packing list, B/L etc.•Affixed shipping labels on cartons with all shipping information included.•Scheduled and coordinated with freight forwarders to merge or consolidate shipments. •Maintained shipping records and provided tracking or shipping history information on request. •Goods declaration and tariff classification•Handling customer issues, as loss goods, tariff, VAT and duty. Show less

Head of Overseas Sales (Latin America, Spain and Portugal)

• Mar 2017 - Jun 2019

•Development of new customers, especially Spanish and Portuguese speaking countries.•Process orders (B2B) and follow through until fulfilment.•Increased year over year revenue by 30%.•Increased new customer base by 10% in one year.•Successfully penetrating new accounts while making contracts on 40HQ containers with customer satisfaction from sample tests to negotiation.•Communication with several factories in Taiwan and China. Other departments including warehouse, engineering, production, accounting and sales departments.•Improvement of company website translation. Show less

Research And Development Assistant

• Sep 2016 - Jan 2017

•Worked directly with engineers in meeting customer specifications. •Special assistant to German partner SPS TechnoScreen GmbH. •Communication with several departments, including R&D department, production department and sales department. •Worked directly with engineers in meeting customer specifications. •Special assistant to German partner SPS TechnoScreen GmbH. •Communication with several departments, including R&D department, production department and sales department.

Anti Virus Assistant

• Jul 2014 - Sep 2015

•Investigate emails written in Portuguese. •Improved anti virus system software. •Communicate and handle requests from Research and Development team. •Investigate emails written in Portuguese. •Improved anti virus system software. •Communicate and handle requests from Research and Development team.

Barista Assistant

• Oct 2011 - Jun 2015

•High quality coffee shop offering a wide selection of single origin beans. •High quality coffee shop offering a wide selection of single origin beans.

Exhibition Assistant (Part-Time Position)

• Oct 2013 - Oct 2013