Experience

BrightStar Care of Delray Beach

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Director Of Nursing

  • Oct 2017 - Present



Children's Mercy Kansas City

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Advocate/Registered Nurse

  • May 2008 - Mar 2016

• Patient Advocate

  • Mar 2008 - Feb 2016

  • Served as a liaison between hospital administration, medical staff and patients/families. • Experienced in facilitating communication and resolving disputes in a compassionate and professional manner. • Educated families regarding Patient Rights and initiating the care review process to address concerns. • Provided guidance to staff regarding conflict de-escalation techniques. • Ensured clear concise documentation and communication of concerns to the appropriate department leaders. • Organized staff responses and present information in a concise manner to the hospital’s Grievance Committee. • Formulated resolution letters to the patient and family to address their concerns. • Familiar with the Cerner electronic medical system and proficient in Microsoft Word.• Worked closely with the Risk Manager and Legal department in resolving concerns.



School/Church

• Overland Park, KS

• Volunteer Work

  • 1999 - 2008



Children's Mercy Kansas City

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Registered Nurse/Charge Nurse

  • 1986 - 1999

  • Assisted patients and families dealing with difficult emotional, medical, social and physical issues related to chronic and terminal illnesses. • Responsible for facilitating communication between physicians, nurses and ancillary departments related to patient care. • Provided unit management include staffing and assignments. • Served as a mentor for nursing students and new graduate nurses. • Cared for complex pediatric hematology oncology patients receiving chemotherapy, TPN, lipids, triple antibiotics, blood and platelets. • Assisted with intrathecal chemotherapy and bone marrow aspiration.