Experience

Pocket Nurse®

• United States
• Medical Device
• 1 - 100 Employee

• Marketing Manager

  • Aug 2022 - Present



PPG

• United States
• Paint, Coating, and Adhesive Manufacturing
• 700 & Above Employee

• Associate Marketing Manager

  • Feb 2018 - Aug 2022

  I am responsible for the procurement of adstock and marketing materials for PPG Architectural Coatings across the US and Canada to support our brands and customer portfolio. I work cross-functionally with other teams such as graphic design, marketing, finance, supply chain, and transportation to drive sales with the support of adstock materials. I serve as the main liaison with a third party warehousing and distribution company to service our customers.Additionally, I focus on strategy and optimization of our color tools to ensure we offer the highest quality and conversion-driving products with cost efficiency. I also manage a yearly budget on average of $15M. I serve as a subject matter expert on adstock by providing recommendations on item creation and distribution. Also, I serve as a people manager overseeing two individuals who focus on adstock and the Marketing Hub.

• Marketing Assistant

  • Sep 2016 - Feb 2018

  I am responsible for the procurement of adstock and marketing materials for PPG Architectural Coatings across the US and Canada to support our brands and customer portfolio. I work cross-functionally with other teams such as graphic design, marketing, finance, supply chain, and transportation to drive sales with the support of adstock materials. I serve as the main liaison with a third party warehousing and distribution company to service our customers.

• Customer Relations Lead

  • May 2014 - Sep 2016

  I am responsible for ensuring a continuing flow of information to customers on all aspects of their account including product availability, order delivery and invoicing. I supervise Customer Relations Representatives to ensure the customer orders are shipped and service level objectives are met or exceeded. I also participate as a member of a self-directed work team in developing team goals that enhance service and look for ways to reduce cycle time. Additionally, I lead the Customer Relations team through the development and implementation of training and best practices. I also organize and implement special projects such as organize product lifts, launches and new product introductions. I am also knowledgeable about every aspect of customer service which includes systems, order processing, distribution, transportation, product knowledge, sales promotions, financial controls, pricing, point of sale materials, and policies and procedures.

• Customer Relations Representative

  • Aug 2013 - May 2014

  I provide customer support to PPG company owned stores, authorized retailers, and end users via various outlets of communication. I manage the account of one of the largest paint dealers on the west coast in addition to being knowledgeable of the industrial coating coraflon. I work very well within the customer service and larger customer support center teams. I am always willing to take on more responsibility and go above customers' expectations of customer service.



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Laboratory Technician at PPG Industries

  • Apr 2013 - Aug 2013

  I placed orders and provided MSDS, PDS, and EDS reports to industrial coatings customers in addition to learning color matching of submitted samples. I placed orders and provided MSDS, PDS, and EDS reports to industrial coatings customers in addition to learning color matching of submitted samples.



Allegheny College

• United States
• Higher Education
• 500 - 600 Employee

• Biology Tutor

  • Apr 2010 - May 2012

  Provided individual and group instruction in the learning of biological conceptsDemonstrated improvement in grades of tutored students Provided individual and group instruction in the learning of biological conceptsDemonstrated improvement in grades of tutored students