Manager of Verification and Logistics

• Aug 2022 - Present

Senior Associate of Verification

• Apr 2021 - Sep 2022

Represents Tradewater during audits for carbon offset development. Ensures compliance internally, creating and leading trainings company-wide and developing standard paperwork for use in-house and externally. Researches and answers questions on compliance matters, particularly those that relate to offset protocols, methodologies, DOT regulations, and EPA regulations. Develops paperwork for audit reviews and responsible for successful issuance of carbon offset credits through the verification process. Develops relationships with multiple outside parties. Additional responsibilities: company logistics booking, data management, process innovation, SOP creation, and other items as assigned. Show less

Business Operations and Verification Associate

• Jan 2020 - Apr 2021

During my tenure in this role, I developed and executed several one-off projects related to business operations, including server migration and reorganization, creating a Style Guide for use company-wide, developed and executed compliance trainings, and took on auditing responsibilities that directly impacted the company's mission and revenue. Additionally assisted with brand development, social media content and targeting, and website maintenance as needed.

Administrative Assistant

• Feb 2018 - Jan 2020

This role is a hands-on "administrative and more" role, supporting both the office location and monthly support at the warehouse. Duties include general office upkeep such as restocking supplies and forms, booking freight shipments for travelers and agents, developing procedures and forms, and assisting with payment processing. This role also heads the "Mail-In Program," which involves assembling, wrapping, and mailing box kits, working directly with UPS, and client follow-up. Monthly or twice-monthly visits to the warehouse involve receiving shipments and client drop-offs, inventory, and administrative duties as assigned. Show less

Social Media Moderator

• Oct 2014 - Feb 2018

This role works with various departments including editorial, marketing, and customer support to assist potential customers through the discussion board and social media platforms, including Twitter, Facebook, and Instagram. Through research of product offerings, this role aims to provide relevant and timely information to customers while upholding the nuanced image of the brand. This role also works to improve current processes by gathering and analyzing pertinent data as it relates to sales, customer satisfaction, worker productivity, and other metrics.The main goal of this position on the Social Media side is to assist customers with purchase related problems and provide customer support while also engaging the wider customer base in a fun, energetic way. Balancing the need to address issues with our current customers while bringing new players to the table is the focus of every day interactions. Further, a social media moderator must be tuned in to the nuances of social media culture and communication to most effectively promote the brand in a fast-paced, ever changing company environment. Mastery of tools including Sprinklr, Zendesk, verious social media platforms such as Facebook and Twitter, and Salesforce necessary for excellence in this role. Show less

Customer Support Representative

• Mar 2014 - Oct 2014

Assisted customers with purchase and pre-purchase related issues through telephone and email. Mastered the use of Zendesk, Cyclops, Cybersource, and other tools. Upheld the policies and values of the company while striving for the best possible outcome for the customer.

Resident Advisor

• Aug 2010 - Jun 2013

Worked both within a team of fellow residents advisors (RAs) as well as solo to create a safe, welcoming, creative, and studious environment for students living at the college. Developed campus-wide programming and in-house activities to engage otherwise varying groups, promoting open communication and inter-personal bonding. Trained in conflict resolution, emergency preparedness and action, and other health and safety measures. Worked both within a team of fellow residents advisors (RAs) as well as solo to create a safe, welcoming, creative, and studious environment for students living at the college. Developed campus-wide programming and in-house activities to engage otherwise varying groups, promoting open communication and inter-personal bonding. Trained in conflict resolution, emergency preparedness and action, and other health and safety measures.

Summer Camp Counselor

• Jun 2007 - Aug 2010

Ensured the well-being, safety, and social health of sleep-away campers aged 7 through 12 on a working dairy and vegetable farm during the summer months. Trained in conflict resolution, general childcare, non-violence initiatives, and farming practices. Developed programming for children's activities while incorporating everyday activities on the farm, such as animal care, farm maintenance, gardening, and cooking. Ensured the well-being, safety, and social health of sleep-away campers aged 7 through 12 on a working dairy and vegetable farm during the summer months. Trained in conflict resolution, general childcare, non-violence initiatives, and farming practices. Developed programming for children's activities while incorporating everyday activities on the farm, such as animal care, farm maintenance, gardening, and cooking.