Senior Software Engineer

• Dec 2022 - Present

Software Engineer

• Jul 2018 - Nov 2022

Student Computer Support Specialist

• Jul 2016 - Jun 2018

Received calls for general technical assistance, including but not limited to: installing and troubleshooting networked and local printers, application installs and troubleshooting, service outage reports, troubleshooting malware infections, adding and troubleshooting Active Directory and Microsoft Exchange permissions. Tracked received calls in TeamDynamix ticketing system. Collaborated with and helped train coworkers. Received calls for general technical assistance, including but not limited to: installing and troubleshooting networked and local printers, application installs and troubleshooting, service outage reports, troubleshooting malware infections, adding and troubleshooting Active Directory and Microsoft Exchange permissions. Tracked received calls in TeamDynamix ticketing system. Collaborated with and helped train coworkers.

Software Development Intern

• Jun 2017 - Aug 2017

Interned on the IAM (Identity and Access Management) team. Along with other interns on the team, built a web-based dashboard and API for tracking the team's progress on their current initiative. Also worked with another intern on adding UI tests for the IAM team's user interface, and participated in the team's Agile/Scrum process. Participated in the company-wide week-long Hackathon, and created a React app with engineers from teams across the company. Interned on the IAM (Identity and Access Management) team. Along with other interns on the team, built a web-based dashboard and API for tracking the team's progress on their current initiative. Also worked with another intern on adding UI tests for the IAM team's user interface, and participated in the team's Agile/Scrum process. Participated in the company-wide week-long Hackathon, and created a React app with engineers from teams across the company.

Computer Tutor

• Jan 2016 - Mar 2016

Helped students navigate web pages, learn how to use Microsoft Office Products, and teach students how to use the printer system. Developed an application that allows students to send a notification asking for help that can be viewed on a tutor computer instead of having to raise a paper flag and wait for a tutor to notice it.

Microcomputer Support Technical Assistant

• Nov 2015 - Mar 2016

Receive phone calls for technical assistance, assist users with password resets for student accounts, employee e-mail accounts, and Active Directory network password resets, assist users with services navigation, WiFi login support, and providing walk-in media support.

Clerical

• Jan 2014 - Nov 2015

Tutored students in the GED program one-on-one and in small groups in math and reading, provided reception greeting patrons and giving services orientation at the Tutoring Center, corrected and graded papers for the English for Speakers of Other Languages (ESOL) department.