Experience

Nationwide Power Solutions, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• National Customer Service Manager

  • May 2016 - Present

  *Overseeing the management of the Service Coordinators and Time & Material Specialist in the daily operation of supporting our national field engineers and customers*Provide support, teaching, and training on all aspects regarding UPS service*Identify and develop ways to streamline processes and implement best practices *Works closely with Outside Sales Department, Regional Field Service Managers, VP of Field Operations, and Vice President to ensure consistent communication within the organization

• Regional Service Manager

  • Aug 2013 - May 2016

  •Responsible for scheduling service, estimating cost of service, parts sourcing, quality control, and invoicing.•Communicate daily with customers and field technicians to help coordinate a timely and successful onsite inspection of customer UPS units.•Assist customers with questions or concerns regarding warranty activity, service agreement or completed inspections.



Nevada Legal News

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Legal Advertisement Clerk

  • Jan 2013 - Aug 2013

  •Compile, sort and verify the accuracy of data before it is entered.•Prepare affidavits and other documents, such as legal correspondence, and organize and maintain documents in paper and electronic filing system.•Answer customers’ questions and explain services and procedures.•Determine charges for services requested, collect deposits or payments, or arrange for billing. •Compile, sort and verify the accuracy of data before it is entered.•Prepare affidavits and other documents, such as legal correspondence, and organize and maintain documents in paper and electronic filing system.•Answer customers’ questions and explain services and procedures.•Determine charges for services requested, collect deposits or payments, or arrange for billing.