Experience

Invitae

• United States
• Biotechnology Research
• 700 & Above Employee

• Revenue Cycle Support

  • Jan 2023 - Present

• Error Processing Specialist

  • Nov 2019 - Present

  • Verify insurance eligibility and resolve billing errors with strong attention to detail and efficiency to submit a high volume of insurance claims accurately and in a timely manner for reimbursement • Conduct extensive research and invesitgate claim rejections and denials by making phone calls to insurances, finding innovative ways to solve errors, and collaborating with Xifin via cases • Observe trends and gather data on different insurance payors which includes Medicaids, Medicare… Show more • Verify insurance eligibility and resolve billing errors with strong attention to detail and efficiency to submit a high volume of insurance claims accurately and in a timely manner for reimbursement • Conduct extensive research and invesitgate claim rejections and denials by making phone calls to insurances, finding innovative ways to solve errors, and collaborating with Xifin via cases • Observe trends and gather data on different insurance payors which includes Medicaids, Medicare, Commercial, IPA and Medical Groups • Create and organize excel databases for payors and claims tracking for the team to work efficiently and meticulously • Think outside the box and use problem-solving techniques to independently work on projects and different types of errors and claim denials • Recognize issues within the billing systems and seek a resolution by means of contacting clients, patients and working in cross-functional teams to present long-lasting solutions • Work collaboratively and interact with healthcare providers and insurance representatives to verify patient demographics along with reconciling billing discrepancies and claim denials



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Attractions Hostess

  • Nov 2017 - Apr 2021

  • Attended to guests' questions and concerns in a professional manner. • Provided excellent customer service to create meaningful experiences for the guests. Handle emergency situations in a prompt manner. • Adapted to work in different environments, shift times, and roles. • Demonstrated strong communication (including speaking in front of large crowds). • Maintained an extensive knowledge of policies, guidelines, and safety measures. • Attended to guests' questions and concerns in a professional manner. • Provided excellent customer service to create meaningful experiences for the guests. Handle emergency situations in a prompt manner. • Adapted to work in different environments, shift times, and roles. • Demonstrated strong communication (including speaking in front of large crowds). • Maintained an extensive knowledge of policies, guidelines, and safety measures.



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Preparedness Education/Community Outreach Lead

  • Sep 2018 - Dec 2018

  • Updated data reports maintaining accuracy as new information became available. • Prepared excel sheets for monthly reports and increased organization. • Created visuals for education programs on Microsoft Powerpoint. • Planned educational events and organized teams for demonstration. • Updated data reports maintaining accuracy as new information became available. • Prepared excel sheets for monthly reports and increased organization. • Created visuals for education programs on Microsoft Powerpoint. • Planned educational events and organized teams for demonstration.



The CPR Hero Training Center

• United States
• Education Administration Programs
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2016 - Jan 2017

  • Found contacts of potential clients that need CPR training. • Created excel sheets for clients' contact information and CPR training information. • Conducted client outreach and helped market CPR services. • Updated The CPR Hero's Instagram and other social media accounts. • Kept track of the Business Developer's tasks and remind them what was on the agenda. • Found contacts of potential clients that need CPR training. • Created excel sheets for clients' contact information and CPR training information. • Conducted client outreach and helped market CPR services. • Updated The CPR Hero's Instagram and other social media accounts. • Kept track of the Business Developer's tasks and remind them what was on the agenda.