Gina Grzincic
Room Division Manager at Ikador Luxury Boutique Hotel & Spa- Claim this Profile
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Croatian Native or bilingual proficiency
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English Full professional proficiency
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German Professional working proficiency
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Italian Professional working proficiency
Topline Score
Bio
Ana Čičak Buvač
Gina and I worked closely together for 2 years. We met as coworkers ar Liburnia Riviera Hotels. She is a an extremely knowledgeable and dynamic executive who insists on the highest standards and quality for her company. She is a responsible person, ready to cooperate and help. She is an enthusiastic and helpful individual who displays a strong moral character. She is the person in charge who is always ready for teamwork. I am glad to have had the opportunity to worked with her. I am sure that she would be good asset to any company, and that every employee will be satisfied with her.
Franka Zorić
This letter is personal recommendation for Gina Gržinčić. I was her supervisor, Guest Experience Manager in Umag, Croatia. During this time, Gina worked as Assistan Guest Experience Manager in the touristic company Istraturist Umag d.d. (today Plava Laguna) whose facilities were operated by Melia Hotels International. Melia Hotels International is one of the largest hotel companies in the world and the largest hotel chain in Spain in both resort and city hotels. The company currently operates more tha 370 hotels in 43 countries and 4 continents under its 7 exclusive brands During the first working season, Gina performed as an entertainer where she shown her extraordinary good working skills and team spirit. That is why she was promoted to the position of Assistant GEX Manager. Gina's main responsibility as Assistant guest Experience Manager was to be in charge of ensuring the quality of the service provided to the guests and helping in the implementation and follow-up of the company standards, as well as coordinating and supervising the resort's entire entertainment program. Her daily tasks included constant communication with guests. I found her always to be very pleasant, tackling the assignements with dedication and a smile. She carefully planned and supervised the entertainment offer for children and adults, organized by Activities team and was always very much appreciated by her team members. Her excellence is not only visible in a good organization and responsible day-to-day performance but also in the relationships that she has developed with all the other employees in our organization. I highly recommend Gina Gržinčić for employment. She would make a great asset to any organization. Franka Zorić General Manager Sol Umag For Plava Laguna PLAVA LAGUNA d.d. R. Končara 12, 52440 Poreč, Croatia T: +385 (0)52 714 001 M: +385 (0)99 349 3563 E: franka.zoric@plavalaguna.com plavalaguna.com biz.plavalaguna.hr
Ana Čičak Buvač
Gina and I worked closely together for 2 years. We met as coworkers ar Liburnia Riviera Hotels. She is a an extremely knowledgeable and dynamic executive who insists on the highest standards and quality for her company. She is a responsible person, ready to cooperate and help. She is an enthusiastic and helpful individual who displays a strong moral character. She is the person in charge who is always ready for teamwork. I am glad to have had the opportunity to worked with her. I am sure that she would be good asset to any company, and that every employee will be satisfied with her.
Franka Zorić
This letter is personal recommendation for Gina Gržinčić. I was her supervisor, Guest Experience Manager in Umag, Croatia. During this time, Gina worked as Assistan Guest Experience Manager in the touristic company Istraturist Umag d.d. (today Plava Laguna) whose facilities were operated by Melia Hotels International. Melia Hotels International is one of the largest hotel companies in the world and the largest hotel chain in Spain in both resort and city hotels. The company currently operates more tha 370 hotels in 43 countries and 4 continents under its 7 exclusive brands During the first working season, Gina performed as an entertainer where she shown her extraordinary good working skills and team spirit. That is why she was promoted to the position of Assistant GEX Manager. Gina's main responsibility as Assistant guest Experience Manager was to be in charge of ensuring the quality of the service provided to the guests and helping in the implementation and follow-up of the company standards, as well as coordinating and supervising the resort's entire entertainment program. Her daily tasks included constant communication with guests. I found her always to be very pleasant, tackling the assignements with dedication and a smile. She carefully planned and supervised the entertainment offer for children and adults, organized by Activities team and was always very much appreciated by her team members. Her excellence is not only visible in a good organization and responsible day-to-day performance but also in the relationships that she has developed with all the other employees in our organization. I highly recommend Gina Gržinčić for employment. She would make a great asset to any organization. Franka Zorić General Manager Sol Umag For Plava Laguna PLAVA LAGUNA d.d. R. Končara 12, 52440 Poreč, Croatia T: +385 (0)52 714 001 M: +385 (0)99 349 3563 E: franka.zoric@plavalaguna.com plavalaguna.com biz.plavalaguna.hr
Ana Čičak Buvač
Gina and I worked closely together for 2 years. We met as coworkers ar Liburnia Riviera Hotels. She is a an extremely knowledgeable and dynamic executive who insists on the highest standards and quality for her company. She is a responsible person, ready to cooperate and help. She is an enthusiastic and helpful individual who displays a strong moral character. She is the person in charge who is always ready for teamwork. I am glad to have had the opportunity to worked with her. I am sure that she would be good asset to any company, and that every employee will be satisfied with her.
Franka Zorić
This letter is personal recommendation for Gina Gržinčić. I was her supervisor, Guest Experience Manager in Umag, Croatia. During this time, Gina worked as Assistan Guest Experience Manager in the touristic company Istraturist Umag d.d. (today Plava Laguna) whose facilities were operated by Melia Hotels International. Melia Hotels International is one of the largest hotel companies in the world and the largest hotel chain in Spain in both resort and city hotels. The company currently operates more tha 370 hotels in 43 countries and 4 continents under its 7 exclusive brands During the first working season, Gina performed as an entertainer where she shown her extraordinary good working skills and team spirit. That is why she was promoted to the position of Assistant GEX Manager. Gina's main responsibility as Assistant guest Experience Manager was to be in charge of ensuring the quality of the service provided to the guests and helping in the implementation and follow-up of the company standards, as well as coordinating and supervising the resort's entire entertainment program. Her daily tasks included constant communication with guests. I found her always to be very pleasant, tackling the assignements with dedication and a smile. She carefully planned and supervised the entertainment offer for children and adults, organized by Activities team and was always very much appreciated by her team members. Her excellence is not only visible in a good organization and responsible day-to-day performance but also in the relationships that she has developed with all the other employees in our organization. I highly recommend Gina Gržinčić for employment. She would make a great asset to any organization. Franka Zorić General Manager Sol Umag For Plava Laguna PLAVA LAGUNA d.d. R. Končara 12, 52440 Poreč, Croatia T: +385 (0)52 714 001 M: +385 (0)99 349 3563 E: franka.zoric@plavalaguna.com plavalaguna.com biz.plavalaguna.hr
Ana Čičak Buvač
Gina and I worked closely together for 2 years. We met as coworkers ar Liburnia Riviera Hotels. She is a an extremely knowledgeable and dynamic executive who insists on the highest standards and quality for her company. She is a responsible person, ready to cooperate and help. She is an enthusiastic and helpful individual who displays a strong moral character. She is the person in charge who is always ready for teamwork. I am glad to have had the opportunity to worked with her. I am sure that she would be good asset to any company, and that every employee will be satisfied with her.
Franka Zorić
This letter is personal recommendation for Gina Gržinčić. I was her supervisor, Guest Experience Manager in Umag, Croatia. During this time, Gina worked as Assistan Guest Experience Manager in the touristic company Istraturist Umag d.d. (today Plava Laguna) whose facilities were operated by Melia Hotels International. Melia Hotels International is one of the largest hotel companies in the world and the largest hotel chain in Spain in both resort and city hotels. The company currently operates more tha 370 hotels in 43 countries and 4 continents under its 7 exclusive brands During the first working season, Gina performed as an entertainer where she shown her extraordinary good working skills and team spirit. That is why she was promoted to the position of Assistant GEX Manager. Gina's main responsibility as Assistant guest Experience Manager was to be in charge of ensuring the quality of the service provided to the guests and helping in the implementation and follow-up of the company standards, as well as coordinating and supervising the resort's entire entertainment program. Her daily tasks included constant communication with guests. I found her always to be very pleasant, tackling the assignements with dedication and a smile. She carefully planned and supervised the entertainment offer for children and adults, organized by Activities team and was always very much appreciated by her team members. Her excellence is not only visible in a good organization and responsible day-to-day performance but also in the relationships that she has developed with all the other employees in our organization. I highly recommend Gina Gržinčić for employment. She would make a great asset to any organization. Franka Zorić General Manager Sol Umag For Plava Laguna PLAVA LAGUNA d.d. R. Končara 12, 52440 Poreč, Croatia T: +385 (0)52 714 001 M: +385 (0)99 349 3563 E: franka.zoric@plavalaguna.com plavalaguna.com biz.plavalaguna.hr
Experience
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Ikador Luxury Boutique Hotel & Spa
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Croatia
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Hospitality
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1 - 100 Employee
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Room Division Manager
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Apr 2022 - Present
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Front Office Manager
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Feb 2020 - Mar 2022
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Deputy Head of Reception
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Mar 2019 - Apr 2022
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Front Desk Receptionist
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Mar 2018 - Nov 2018
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Front Desk Receptionist
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Mar 2017 - Nov 2017
Greeting,assisting and directing guests, workers, visitors and general public Computer check in/ register / document scanning Providing all necessary information about the hotel Answering all incoming callsand handling caller's inquiries Actively listening and resolving guestss complains Computer check out, handling payments and billing, processing credit and debit cards, money Converting foreign currency Maintaining positive costumer and associate relations Maintaining clean and organized reception area Working in three shifts Show less
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Front Desk Receptionist
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Mar 2016 - Oct 2016
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Front Desk Receptionist
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Jun 2015 - Nov 2015
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Istraturist Umag d.d.
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Croatia
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Travel Arrangements
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1 - 100 Employee
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Assistant Guest Experience Manager
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Apr 2014 - Dec 2014
Ensuring and providing flawless, professional and high class guest service experience Responsible for a team of 24 Directing, choaching and managing guest relations team to ensure all standards and operating procedures are adhered to Apprising team preformance and producing reports Assigning daily tasks and providing weekly work schedule for the whole team Analyzing costumer feedback and providing strategic direction to continuously improve overall rating Actively listening and dealing with all wishes and complains from guests Resolving all reports in person or trough e-mail Responding to online comments (booking.com, tripadvisor ) Coordinating with other departments Maintaining a positive, professional working relationship both internally and externally Guiding the inventory ( small and large commodities ) at the end of the season, first and last reports Working in two shifts Show less
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Assistant Guest Experience Manager
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May 2013 - Dec 2013
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Assistant Activities Manager
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Apr 2012 - Sep 2012
Preparing and participating in daly hotel activities for children and adults Actively talking to guests, reporting their needs, problems, satisfaction to other employees in solving or improving service Coordinating with teams manager for the better efficiency Leading night program, public speaking on stage Helping with inventory Working in two shifts Preparing and participating in daly hotel activities for children and adults Actively talking to guests, reporting their needs, problems, satisfaction to other employees in solving or improving service Coordinating with teams manager for the better efficiency Leading night program, public speaking on stage Helping with inventory Working in two shifts
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Saleswoman
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Feb 2012 - Apr 2012
Greeting visitors Working at cash desk, Handling payments Selling shop items Providing information about the items and the shop Helping with inventory checks Maintaining clean work space Working in two shifts Greeting visitors Working at cash desk, Handling payments Selling shop items Providing information about the items and the shop Helping with inventory checks Maintaining clean work space Working in two shifts
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Activities Monitor
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Jun 2011 - Sep 2011
Monitoring children clubs, age from 5 to 17 Organizing daily activities both for children and adults Leading and participating in night shows Daily comunicating with guests about programs and happenings Providing feedback to the manager Working in a team of 16 Working in two shifts Monitoring children clubs, age from 5 to 17 Organizing daily activities both for children and adults Leading and participating in night shows Daily comunicating with guests about programs and happenings Providing feedback to the manager Working in a team of 16 Working in two shifts
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Education
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2006 - 2010
Hotel and Tourism in Croatia
Hotel and Tourism managment, Hotel/Motel Administration/Management -
2011 - 2011
Narodno učilište
Make-Up Artist/Specialist
Community
