Director, Implementations and Training

• Jan 2023 - Present

Customer Success Manager

• Oct 2013 - Present

Customer SupportTechnical Support/HelpdeskTraining

Customer Service Manager/Office Manager

• 2005 - Jun 2013

Primary role in company was customer service manager. Also in charge of all in-office staff members as well as assistant to managing service technicians/installers. Other responsibilities include management of accounts receivable and oversee billing, reviewed accounts payable statements, training new staff members, conduct office meetings, event planning, manage social media accounts, vendor rep for in-store events, account liaison for all contracts, dispatch/logistics and sales. Primary role in company was customer service manager. Also in charge of all in-office staff members as well as assistant to managing service technicians/installers. Other responsibilities include management of accounts receivable and oversee billing, reviewed accounts payable statements, training new staff members, conduct office meetings, event planning, manage social media accounts, vendor rep for in-store events, account liaison for all contracts, dispatch/logistics and sales.

Sales Associate

• 2003 - 2005

Floor and Wall Department Sales Floor and Wall Department Sales