Experience

American Cylinder Co., Inc.
• United States
• Machinery Manufacturing
• 1 - 100 Employee
• Customer Service Representative

  • Jan 2022 - Present

Transformco
• United States
• Retail
• 300 - 400 Employee
• Clerical Associate

  • Aug 2021 - Oct 2021

BASCO (Industrial Distribution, Packaging and Shipping Supplies, Drums, IBCs, Wholesale Containers)
• Customer Service Representative

  • Jun 2021 - Jul 2021


ENTERPRISE COATED PRODUCTS, INC

• United States
• Paper and Forest Product Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2016 - Jun 2021

  Facilitate a high level of customer service while providing administrative and bookkeeping support to the owners of this lining paper manufacturer. Scope of responsibility includes guest reception, customer education and relations, purchase orders, calendar management, shipping and receiving, and order troubleshooting. Software usage includes Microsoft Office for creating and updating orders, invoices, shipping tickets, emails, memos and other documents/correspondence. * Receive calls, assess needs and establish cheerful rapport, gathering customer specifications and providing pricing, features and other information to prepare accurate orders. * Advise a portfolio of 85 customers regarding solutions to fit their needs based on product quantity, weight, size, pricing, lead times and special instructions. * Create invoices and bills of lading while coordinating all facets of shipping and receiving to ensure timely fulfillment, tracking and delivery of customer orders. * Act as liaison between customers, the production foreman and the company owners, providing exceptional service and upselling orders to drive revenue growth and reduce waste. * Collaborate with the production foreman to fulfill special order instructions for paper slitting, chemical additives and other customizations. * Investigate customer complaints and problems with orders and invoices; provide updates concerning production/delivery lead times, variables, discrepancies and pricing changes. * Maintain accurate, confidential database records of customer orders, billing and other account information. Show less



Riverside Medical Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Epic EMR Clerical Analyst

  • Dec 2014 - Jan 2016

  Assisted in the preparation, implementation, configuration, conversion and GoLive launch of the new Epic electronic medical records system. Provided customer service to both internal and external stakeholders while delivering administrative support to the chief privacy officer and medical records department. Software usage included Affinity, Quadra Med, ECW, McKesson and Microsoft Office for data storage and dissemination, along with correspondence preparation. * Compared and analyzed electronic medical records from physicians and the hospital to ensure accuracy of data, eliminate redundancies and maintain HIPAA compliance. * Provided user support for post-launch problems, receiving trouble calls, collecting all relevant information and referring issues to the qualified Epic trainer. * Conducted a large volume of data analysis and elimination of duplicates using Microsoft Excel. * Partnered with a small group to scan paper records for electronic storage over five months. * Completed occasional 12-hour shifts in the Epic call center for user support. Show less



Prestwick Country Club

• Golf Courses and Country Clubs
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2006 - Oct 2014

  Member of the pro shop team, providing equipment cleaning and other services to female golfers, taking food orders, cleaning public and private areas, and responding to requests and complaints. * Cleaned and polished shoes, dusted and wiped down locker rooms and washrooms, stocked hygiene products and solicited member feedback regarding any needs to be addressed. * Partnered with the pro shop manager to plan and organize golf events and parties, developing themes to attract women members and generate interest. Show less



Illinois Department of Veterans'​ Affairs

• United States
• Government Administration
• 100 - 200 Employee

• Office Associate

  • Nov 2012 - Apr 2013

  Completed a short-term contract performing clerical and general office duties, as well as training the supervisor in computer operations and maintaining compliance with HIPAA requirements. * Created and processed patient care record folders and updated electronic medical records with medical exam results and patient medical histories. * Organized old medical records and prepared the daily census report. * Evaluated forms and patient charts for proper information and authorizations. * Answered calls and provided customer service; also filed, faxed and copied documents. Show less