Business Development Coordinator

• Apr 2018 - Present

• Spearheaded Grow Your Business Summit utilizing collaboration, leadership, and visionary thinking• Coached BDC clients to establish progress, milestones, and accountability measures• Perform initial review of BDC applicants and business plans• Implemented BDC tenant survey to assess and implement training • Conducted assessment meetings with BDC clients to include S.W.O.T., process workflow, marketing analysis, and brainstorming meetings• Establish internal processes, technical documentation, and technology concepts for BDC clients• Assist BDC clients with hiring needs to include resume review, interview assistance, regulatory H.R. matters• Connect BDC clients to resources such as chamber resources, networking events, BDC graduates, MNTC Graphic Design class, Entrepreneurship class, MNTC Coordinators, Journal Record, outside vendors, and subject matter experts• Maintained BDC Trends budgeting system• Provide leadership and support to BDC clients Show less

Business Development Center

• Aug 2004 - Present

I collaborate with new business owners to build their competencies. I provide them with leadership development, process improvement, business coaching, and act as a connector to resources.

Service Coordinator Manager

• 1998 - 2004

• Supervise department employees, issue reviews and salary increases, coordinate technician and service coordinator schedules • Design and deliver training to promote organizational development • Mentored and coached seasoned and entry level team members • Formalized policies and procedures, creating an organized and efficient operating environment to ensure consistency of customer interaction • Developed and implement process and procedures, consistent with department goals • Established goals to enhance individual proficiencies, evoke passion and excitement in teams • Hire applicants for department, assess training needs, and assist personnel in achieving goals • Increased revenue by over 30 percent by assessing large quantities of data • Create procedural instruction books, department newsletters, and policy layout and literature • Maintain confidential material and personnel files Show less

Department Manager

• 1992 - 1998