Gina James
Vice President of Strategic Impact at PRX- Claim this Profile
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Italian -
Topline Score
Bio
Tina File
Gina was a terrific supervisor with an abundance of support, knowledge, and enthusiasm! She was great at mentoring and leading by example. Gina fostered a very welcome environment that promoted teamwork and a strong sense of loyalty for all who were luck enough to work under her. Any business would be lucky to have her and I hope I can work with her again someday.
Emie Michaud Weinstock
Gina's leadership as a Operations Supervisor was inspiring and a pleasure to work under. As one of the many employees on her team, I was continuously impressed with her ability to encourage and promote the team through concrete praise and objective critique. Gina utilized innovative as well as time honored management methods to increase staff productivity and enhance team morale. Trainings became increasingly comprehensive and more nuanced under Gina's leadership. Gina instituted systemic protocols to ensure that her staff processed, understood and adhered to changes. Gina recognized achievements and advanced her employees accordingly. I witnessed Gina working to promote company culture and mission by improving the experience of the customers we supported and by consistently encouraging the professional development of her staff.
Tina File
Gina was a terrific supervisor with an abundance of support, knowledge, and enthusiasm! She was great at mentoring and leading by example. Gina fostered a very welcome environment that promoted teamwork and a strong sense of loyalty for all who were luck enough to work under her. Any business would be lucky to have her and I hope I can work with her again someday.
Emie Michaud Weinstock
Gina's leadership as a Operations Supervisor was inspiring and a pleasure to work under. As one of the many employees on her team, I was continuously impressed with her ability to encourage and promote the team through concrete praise and objective critique. Gina utilized innovative as well as time honored management methods to increase staff productivity and enhance team morale. Trainings became increasingly comprehensive and more nuanced under Gina's leadership. Gina instituted systemic protocols to ensure that her staff processed, understood and adhered to changes. Gina recognized achievements and advanced her employees accordingly. I witnessed Gina working to promote company culture and mission by improving the experience of the customers we supported and by consistently encouraging the professional development of her staff.
Tina File
Gina was a terrific supervisor with an abundance of support, knowledge, and enthusiasm! She was great at mentoring and leading by example. Gina fostered a very welcome environment that promoted teamwork and a strong sense of loyalty for all who were luck enough to work under her. Any business would be lucky to have her and I hope I can work with her again someday.
Emie Michaud Weinstock
Gina's leadership as a Operations Supervisor was inspiring and a pleasure to work under. As one of the many employees on her team, I was continuously impressed with her ability to encourage and promote the team through concrete praise and objective critique. Gina utilized innovative as well as time honored management methods to increase staff productivity and enhance team morale. Trainings became increasingly comprehensive and more nuanced under Gina's leadership. Gina instituted systemic protocols to ensure that her staff processed, understood and adhered to changes. Gina recognized achievements and advanced her employees accordingly. I witnessed Gina working to promote company culture and mission by improving the experience of the customers we supported and by consistently encouraging the professional development of her staff.
Tina File
Gina was a terrific supervisor with an abundance of support, knowledge, and enthusiasm! She was great at mentoring and leading by example. Gina fostered a very welcome environment that promoted teamwork and a strong sense of loyalty for all who were luck enough to work under her. Any business would be lucky to have her and I hope I can work with her again someday.
Emie Michaud Weinstock
Gina's leadership as a Operations Supervisor was inspiring and a pleasure to work under. As one of the many employees on her team, I was continuously impressed with her ability to encourage and promote the team through concrete praise and objective critique. Gina utilized innovative as well as time honored management methods to increase staff productivity and enhance team morale. Trainings became increasingly comprehensive and more nuanced under Gina's leadership. Gina instituted systemic protocols to ensure that her staff processed, understood and adhered to changes. Gina recognized achievements and advanced her employees accordingly. I witnessed Gina working to promote company culture and mission by improving the experience of the customers we supported and by consistently encouraging the professional development of her staff.
Experience
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PRX
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United States
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Media Production
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1 - 100 Employee
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Vice President of Strategic Impact
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Jul 2021 - Present
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Senior Director of Development and Operations
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Jul 2018 - Dec 2021
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Manager of Development and Operations
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Jul 2015 - Jun 2018
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Project Manager
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Jul 2014 - Mar 2015
Cultivated relationships with prospective organizations to develop partnerships with local associations including: Citywide Senior Center, Cambridge Historical Commission, Grub Street, and the Boston Elderly Commission. Developed a project plan, timeline and budget to include: 8 week educational program, compilation and transcription of written work, and coordination of editors. Collaborated with writing instructors, writing coaches, government employees and literary foundations primarily responsible for the decade of success demonstrated by the Boston Memoir Project.
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Care.com
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United States
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Consumer Services
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700 & Above Employee
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Operations Supervisor
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Mar 2012 - Jun 2014
Primarily responsible for the daily management and leadership of over 50 Email Response Specialists in a deadline-driven environment. Analyzed individual and team performance to continually improve member experience as well as employee satisfaction. Dedicated to bridging the gap between virtual teams and the co-located colleagues they supported. ►Decreased overall cost of servicing by 36% YOY 2012/2013►Specialized in content management and maintenance►Developed & implement remote-specific training modules►Managed key performance metrics►Oversaw quality assurance ►Created communication protocols ►Contributed to web content (see publications) ►Lead multiple creative initiatives such as: online reputation management, corporate partnerships, product development and IT relations
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Manager
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Jul 2008 - Nov 2011
Motivated team of six direct reports to provide exceptional customer service in fast paced financial district landmark. Implemented rotational staffing plan to maximize employee schedules based on business needs; improved employee morale. Analyzed business trends and managed inventory accordingly. Motivated team of six direct reports to provide exceptional customer service in fast paced financial district landmark. Implemented rotational staffing plan to maximize employee schedules based on business needs; improved employee morale. Analyzed business trends and managed inventory accordingly.
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EF Education First
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Switzerland
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Education Management
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700 & Above Employee
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Project Manager
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Aug 2001 - Jan 2008
►Project Manager: Identified opportunity in under-served market and developed relationship between EF and Teach for America. Expanded fund raising recruitment strategy through facilitation public relations efforts with local media outlets. Created, designed and produced company's first Civil Rights Tour. Produced web media including a documentary and interactive educational resources ►Program Coordinator: Coordinated logistics for international programs including transportation, hotels and guides with in-house production team and offices in Rome, Paris and London. Created customized educational tour itineraries for organization's top 40 clients using Atlas brand mapping software.►Senior Tour Consultant:Produced copy for e-mail campaign templates used by over 100 sales representatives. Converted the most new leads every quarter and had highest retention rate of existing clients. Implemented new processes and protocol for internal department communication. Supervised sales team toward monthly, quarterly and annual goals; regularly evaluated individual consultants ►Tour Consultant: Recognized as top sales consultant and voted most valuable employee company wide. Independently grew gross sales by 23% through active recruitment and consistently exceeded company goals
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Education
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1995 - 1999
Boston University
Bachelor of Arts, Anthropoloigy -
1999 - 1999
University of Padova
Italian Language and Literature
Community
