Medicaid Service Coordinator

• Jan 2021 - Present

• Assumed responsibility for a Medicaid eligibility determination caseload for a designated territory within a region. • Investigated and verified the accuracy of information provided by recipients under the Medicaid programs to determine compliance with State and Federal laws, rules, and regulations. • Determined applicant's eligibility for institutional care based on State and Federal guidelines and verifies the accuracy of the information listed on the applicants' applications • Maintained effective public relations with medical facilities and federal, state, county, and city agencies within assigned territory. • Verified accuracy of the information listed on applicants' applications, including income, bank accounts, and any other assets. Show less

Customer Success Specialist

• May 2021 - Jun 2023

Customer Support Specialist• Responded in a timely and accurate manner to customer service emails and Live chat• Submitted refund requests to the supervisor for review• Engaged in customer retention through emails and chat by requesting feedback about products, trying to reverse a negative experience, in order to avoid refunds• Received customer complaints and work with the team to resolve concerns• Attended weekly Customer Service Targeted Interactions• Attended weekly Team Targeted InteractionsEngagement Specialist• Cleared the Facebook and Instagram inboxes• Responded to or liking all comments on Facebook, Instagram, Youtube,• Maintained a customer support presence inside the Facebook Fan Page• Kept the Social Media Engagement SOP and saved responses up to date• Used the proper UTMs for promotional messages• Checked alerts and reported content notifications, block members• Approved, declined and monitored posts.Spanish and French Proofreader• Occasionally translated sales page copy, emails, and social media posts. Show less

Customer Success Specialist

• May 2021 - Jun 2023

Customer Support• Responded in a timely and accurate manner to customer service emails and Live chat• Submitted refund requests to the supervisor for review• Engaged in customer retention through emails and chat by requesting feedback about products, trying to reverse a negative experience, in order to avoid refunds• Received customer complaints and work with the team to resolve concerns• Attended weekly Customer Service Targeted Interactions• Attended weekly Team Targeted InteractionsEngagement Specialist• Cleared the Facebook and Instagram inboxes• Responded to or liking all comments on Facebook, Instagram, Youtube,• Maintained a customer support presence inside the Facebook Fan Page• Kept the Social Media Engagement SOP and saved responses up to date• Used the proper UTMs for promotional messages• Checked alerts and reported content notifications, block members• Approved, declined and monitored posts.Spanish and French Proofreader• Occasionally translated sales page copy, emails, and social media posts. Show less

Sales and Event Coordinator

• Oct 2017 - Dec 2019

Acted in an administrative assistant capacity to General Manager, and works on special projects as assigned Assist with the brainstorming process to develop event themes and names  Assisted with the development of communications, social media, event management, maintaining actions plans and daily updates  Effectively multi-tasks establish priorities and work in a fast-paced environment Knowledge of administrative procedures, such as coordination of people and resources, planning, and resource allocation.  Knowledge of clerical procedures, such as word processing, managing files and records, designing forms, and other office procedures and terminology  Participated in meetings, providing input and suggestions Show less

Meetings and Event Administrative Assistant

• Nov 2015 - Oct 2017

 Scheduled conferences and meeting while coordinating logistics for travel and accommodations.  Maintained office supplies by checking stocks and placing orders.  Updated and implemented administrative and executive support policy changes and monitored effects.  Suggested appropriate products and answered questions for customers.  Answered customers' questions regarding products, prices and availability.  Interfaced with customers, determined needs, provided recommendations and up-sold services.  Received and processed product return Show less

Holiday Package sales Associate

• Feb 2013 - Nov 2014

 Described merchandise and explained product operation to customers.  Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.  Assisted customers with product selection, sales, and returns.  Responded to customer questions about products and services.  Collaborated with the sales department to arrange large group hotel bookings for such special events as destination weddings.  Described merchandise and explained product operation to customers.  Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.  Assisted customers with product selection, sales, and returns.  Responded to customer questions about products and services.  Collaborated with the sales department to arrange large group hotel bookings for such special events as destination weddings.

English Teacher

• Nov 2013 - Jun 2014