Service Desk Analyst

• Jan 2022 - Present

Franchise Partner / Merbest Food House

• Mar 2019 - Present

Banking Advisor

• Nov 2020 - Jan 2022

Lead Line Cook

• Sep 2020 - Jul 2021

Banking Advisor Intern

• Apr 2018 - Mar 2019

Client Advisor

• Oct 2017 - Apr 2018

Lead Line Cook

• Dec 2012 - May 2018

- Multi-tasked effectively in a high volume, fast paced environment by setting up and stocking up workstations with all necessary supplies and prepared food for service (e.g. chopping vegetables,or preparing sauces) - Cook menu items with establish procedures in cooperation with the rest of the kitchen staff - Answered, reported and followed the assistant manager instructions by working independently with minimal supervision- Maintained stock inventory appropriately in time to ensure preparedness during lunch rush hour- Ensured that food comes out simultaneously,in high quality and in a timely fashion - Complied with nutrition and sanitation regulations and safety standards of organization policy- Performed a positive and professional approach with coworkers and customers resulting in outstanding service- Well managed to act as the Lead Cook when needed resulting in committed reliability

Customer Service Representative

• Mar 2016 - Sep 2017

-Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience-Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner-Ensure the customer area is professional and inviting in appearance-Ensure customer problems are handled appropriately, escalating issues when necessary-Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations

Customer Counter Associate

• Sep 2015 - Jan 2016

- Received and processed packages for couriers including lifting and weighing on scale,accessing appropriate software or manifesting manually, and correctly labeling packages resulting in a organized matter.- Supported the merchandising center, including stocking shelves with products, ensuring aclean and orderly appearance of products, informing management of inventory levels forreordering supplies.- Operated copier, fax machine, binding equipment and all other office machines in a safe,efficient and productive manner. Assisting customers operate appropriate equipment in a friendly approach. - Recorded all sales transactions in POS system and accurately process cash,cheque, anddebit/credit card transaction.- Answered incoming calls and provided information of clients shipments by identifying solutions and options that work for the client- Ensured client concerns, were properly handled, escalated issues when necessary

Food Counter Attendant

• Aug 2011 - May 2012

• Have taken client orders in a friendly approach manner creating a loyal customer based • Accurately assembled and prepared food and food orders on a timely basis• Portioned and wrapped food or place it directly on plates for service to patrons, and package take-out food• Serve customers at counters or drive thru windows with flexibility to adapt to a constantly changing environment, demonstrated by serving 20+ customers in a hour • Have taken full accountability of stocking refrigerators and keeping records of the quantities of food used• Accurately received payment for food items purchased • Maintained general housekeeping duties resulting in standard sanitazation policy