Experience

Trent University

• Canada
• Higher Education
• 700 & Above Employee

• Enrolment Advisor

  • Aug 2019 - Present

  Recruitment and Admissions, PermanentUniversity & College Transfer Students and Durham Enrolment AdvisorRecruitment Territory: Northern Ontario and York Region

• Student Events and Projects Coordinator

  • Oct 2023 - Oct 2023

• Recruitment and Admissions Coordinator

  • May 2020 - May 2021

  Housing ServicesFocus on supporting prospective residence students, recruiting students and responding to admissions inquiries, development of documents, reporting, special events and StarRezResponsible for housing communications, websites, print materials, and recruitment eventsSupport overall occupancy related functions as required and cover the role of Occupancy Management Coordinator during periods of absencesActs as the primary resource for admissions related questions through the many communication channels (email, voicemail, social media, etc)Primary contact for admissions related questions and oversees the Residence Admissions Desk & provides coverage as neededReports on admissions and other housing related data under the direction of the Assistant DirectorResponsible for updating language on all sections of each residence application and ensuring the application and related terms are prepared (Fall, Winter, Summer)Implements StarRez projects by the Assistant Director Show less

• Occupancy Management Coordinator

  • Jan 2020 - May 2020

  Housing ServicesPrimary administrator of StarRez system to track occupancy in residenceResponsible for all annual administrative updates to the system including but not limited to updates to the application and admissions, billing and fee, facilities and student conduct information and the student portalManage and coordinate all room assignments and changes in the residences and communicate/resolve problems in accordance with established proceduresAssist students, parents, and staff with concerns and policy interpretationsDesign and execute processes associated with checking into and out of assigned spacesImplement the room transfer request and reassignment process, including communicating with College Residence Life Coordinators and students on related needs, and working with the Financial Officer regarding student billing adjustmentsCoordinates the rescind and room cancellation/ withdrawal processes and refers any fee appeals to the Manager, Operations for reviewCollect data pertaining to occupancy and institutional enrollment goals, providing accurate data to the Manager for use in forecastingOrganizes the representation of Housing Services and residences for Open HouseSupervises 2-4 student Residence Occupancy Assistants Show less

• Enrolment Advisor

  • Aug 2019 - Jan 2020

  Recruitment and AdmissionsRecruitment Region: Southwestern OntarioRepresented Trent University at Ontario Secondary School eventsAdvised prospective Trent University students about academic programs, opportunities, course requirements, financial aid, scholarships, admissions, and other university servicesWorked with Marketing and Communications to establish relationships with Trent University and the wider secondary school demographicExtensively reported trends in secondary education for future recruitment purposesActed as a liaison between guidance counselors and services at Trent UniversityConveyed Trent University’s recruitment presentation in various formats: presented to audiences up to 100+, answered questions from guidance counselors, students, and parents at booths, or answered questions via one-on-one Created relationships with secondary school guidance counselors to engage their knowledge about Trent University and what it has to offer their studentsUsed various platforms to keep track of weekly expensesExhibited strong critical thinking skills as each school visit was different, allowing for adaption to the setting and demographic Show less



Trent University

• Canada
• Higher Education
• 700 & Above Employee

• Orientation Assistant

  • Aug 2018 - Sep 2018

  Point of contact in absence of Orientation and Transitions CoordinatorProvide leadership to a team of staff/volunteers (e.g., Residence Society staff,Orientation Volunteers) during the implementation of orientation programming Assist the Coordinator in the planning and implementation of events and activities relatedto Orientation, including logistics (e.g. scheduling, room bookings, A/Vsupport, event coordination, etc.), and safety/risk managementCreated waiver forms for all Orientation activitiesAssist in the development of the orientation scheduleResolved any issues and/or conflicts that arose involving staff members or studentsCollaborated with Conference Services, Food Services, the Athletics Centre, Security, College Offices, and academic departmentsInteracted with parents and students face-to-face, phone, and email regarding questions pertaining to Orientation Week or Trent University Enforced safety protocols during and after night time events, planning night time rounds with on-campus Security Show less

• Summer Transition Staff

  • May 2018 - Aug 2018

  Coordinator of the Bring It On! Transition Program at Trent University oriented 250 incoming first year students via educative activities and relationship building. Supported team projects of; Summer Orientation, Summer Connect, and Orientation Week. Collaboratively worked with the Coordinator of Orientation and Transitions to execute unique programming with intentions to increase student retention rates. Conducted recruitment process for Bring It On! leaders.Developed a comprehensive training session for all staff and leaders participating in BringIt On!Connected with campus groups to plan and implement the Bring It On! program,including; Conference Services, Food Services, the Athletics Centre, College Offices, andacademic departmentsDeveloped a schedule of events for all Bring it On! activities, including print and online materialfor all participants.Interacted and conveyed academic resources to new incoming students via phone calls and email answering questions regarding Trent University and the transition and orientation programming.Takes notes and supports during Orientation Stakeholder Meetings. Show less



CISS Canada - Canadian International Student Services

• Canada
• Primary and Secondary Education
• 1 - 100 Employee

• Camp Counselor/ Interim Student Nurse

  • Jun 2017 - Aug 2017

  Welcomed international students at Pearson International Airport upon arrival at appropriate gate for various student groups and their Group Leader. Created a welcoming and friendly environment for Group Leaders and students, acting as their tour guide upon arrival to Canada introducing various Toronto landmarks. Implemented various educational and active programming for over 200 students, catering to various ages, cultures, and interests. Created and performed excursion plans setting a meeting point and distributing the itinerary ensuring it is followed accordingly. Accompanied students on excursions; Niagara Falls, Toronto, etc. ensuring entertainment, education, and skill building. Acted as the point of contact on full day excursions and reported to the Camp Director regarding daily reports and updates. Performed night duties as counsellor on-call; performed rounds on floor checking every student is present, available for students under any circumstance until next morning. Interim Student Nurse, on call 24/7, taking students to the walk-in clinic, attending to students who expressed immediate assistance, monitored various health conditions. Organized check-out process at Pearson International Airport upon departure, presenting passport, money, and boarding pass to students. Show less



Lakeridge Health

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Student Hospitality Ambassador

  • Sep 2012 - Aug 2015

  Oshawa General Hospital Main Hospitality Desk, the main greeting contact for hospital staff, patients, and families. Created a friendly environment for visitors and respected the demands of patients. Welcomed patients and visitors to Lakeridge Health and provide appropriate and required assistance to find their destination within the hospital. Listened to patients and their families, starting conversation that were open ended to ensure appropriate discussion to provide support to patients and their families. Answered various questions about patient location, way finding, department floors, and information. Taught visitors how to use the patient locator phone and escorted them to where they needed to go. Accompanied patients to the appropriate floor needed. Accompanied families and visitors to the appropriate floor needed. Ensured there were an abundance of wheelchairs available for patient use and readily accessible for emergencies. Show less



EYECARE

• Whitby, Ontario

• Optometric Assistant

  • Sep 2012 - Mar 2013

  Worked alongside secretaries/optometric assistants at the front office. Performed pre-screening of patients; diagnostic tests (eye pressure), recording and measuring vision clarity using machines, preparing examination rooms, cleaning and arranging equipment. Performed clerical duties such as; answering phones, making appointments, performing recall reminders, reminding patients of appointments, handling bookkeeping, ordering frames, lenses, and stock. Filed and recorded patient information accordingly, electronically and hard-copy. Worked on the floor showcases various frames, sunglass frames, and lens to patients. Received incoming packages, verifying patient prescription and frame quality preparing glasses for patient pick up. Verified insurance and paperwork for eye examinations and coverage. Multitasked answering questions regarding various appointments and orders, executing in a calm and friendly manner. Show less