Experience

Capital Repairs

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Customer Services Coordinater

  • Jul 2017 - Present



Slater and Gordon Lawyers (UK)

• United Kingdom
• Law Practice
• 700 & Above Employee

• Claims Handler

  • Feb 2017 - Jul 2017



ladbrokes PLC

• Head Office based in Rayners Lane

• Digital Sports Customer Support Agent

  • Feb 2003 - Oct 2016

  Various duties. I worked on the telephones for six and half years dealing with account and retail queries. I then moved to the Investigations Team and dealt with cases that needed investigating, being in the team also involved dealing with compliance and customers with gambling problems. During the last 7 years I have also dealt with customer queries via email and live chat. Various duties. I worked on the telephones for six and half years dealing with account and retail queries. I then moved to the Investigations Team and dealt with cases that needed investigating, being in the team also involved dealing with compliance and customers with gambling problems. During the last 7 years I have also dealt with customer queries via email and live chat.



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• full time evening shift Manager

  • Sep 2002 - Jan 2003

  I had been in charge of the general running of the store and delegating jobs to the evening staff. checking deliveries and stock replenishment. The job had also involved some administration. My working hours were during the evening and after the store had closed and closing the store late at night. I had been in charge of the general running of the store and delegating jobs to the evening staff. checking deliveries and stock replenishment. The job had also involved some administration. My working hours were during the evening and after the store had closed and closing the store late at night.



Iceland Foods

• United Kingdom
• Retail
• 700 & Above Employee

• Full Time Deputy Manager

  • Aug 1996 - Sep 2002

  my job involved the general running of the store, staffing and cash office and daily administration and dealing with customer queries. my job involved the general running of the store, staffing and cash office and daily administration and dealing with customer queries.