Experience

Dockside Cannabis

• United States
• Retail
• 1 - 100 Employee

• Marketing & Content Strategist

  • Jun 2019 - Present

  • Create and track social media content and campaigns across all media platforms • Design branded content for online menus, blogs, customer-facing and internal communications as well as text campaigns and newsletters • Lead merchandising team to provide best branded in-store experience • Assist with operational efforts including troubleshooting technical issues and updating phone messages • Create and track social media content and campaigns across all media platforms • Design branded content for online menus, blogs, customer-facing and internal communications as well as text campaigns and newsletters • Lead merchandising team to provide best branded in-store experience • Assist with operational efforts including troubleshooting technical issues and updating phone messages



Slalom

• Business Consulting and Services
• 700 & Above Employee

• HR Operations Coordinator

  • Jan 2019 - Jun 2019

  • Manage time sensitive Pay Rate audits to ensure correct pay group and compensation are assigned.• Collaborate cross departmentally with all Corporate Service Teams.• Assist with administering benefits programs such as health, dental, life and disability insurances, 401K, and PTO.• Complete verification of employment requests, unemployment and workers compensation claims. • Respond to basic inquiries regarding policies, procedures, and programs.

• Billing Analyst

  • Feb 2016 - Jan 2019

  • Prepare statements for clients monthly to ensure invoices and other financial documents are processed appropriately.• Create Excel reports utilizing Power BI and pivot tables to assist in tracking invoice workflow.• Quickly and accurately review invoices with a tight deadline manually and electronically.• Create unique and individual solutions utilizing Excel (macros and pivot tables), Power BI and Power Shell to ensure invoices and client communication are received in a timely manner.• Monitor, collect and track expense reports.• Work with multiple teams including Accounts Payable and Accounts Receivable to track and resolve time movements, invoice amount discrepancies, engagement setups and various invoicing issues. Show less



Rough House Comics

• Project Supervisor

  • Nov 2012 - Jan 2016

  • Manage transactions and expenses through Excel. • Assist in maintaining a social presence through Facebook, Twitter and Tumblr in order to promote the latest publications and the artists involved. • Assist in design and layout of the various publications through use of Photoshop and InDesign. • Manage transactions and expenses through Excel. • Assist in maintaining a social presence through Facebook, Twitter and Tumblr in order to promote the latest publications and the artists involved. • Assist in design and layout of the various publications through use of Photoshop and InDesign.



NRG Energy

• United States
• Consumer Services
• 700 & Above Employee

• Billing & Transactions Representative I

  • May 2014 - Oct 2015

  • Resolved enrollment issues regarding failed transactions within the Electric Reliability Council of Texas.• Performed operational fixes for transaction errors in SAP.• Properly researched and escalated issues accordingly and in a timely manner.• Analyzed operational errors regarding data integrity and verify that the information corresponds to what is in the Texas market.

• Invoice Operations Representative I

  • Mar 2014 - Oct 2014

  • Escalated audit exceptions to appropriate department for resolution; re-audit if required.• Confirmed that the customer information, energy rates, and consumption from invoices are correct and line up with information in the system.• Ensured system invoice output conforms to all internal SOX requirements, market rules, applicable laws, and are accurate from both an internal and customer perspectives.



Green Mountain Energy Company

• United States
• Utilities
• 100 - 200 Employee

• Billing Analyst

  • Nov 2012 - Mar 2014

  • Managed a variety of billing support functions including resolution of work queues that if left incomplete could delay or complicate the ability of the system to generate customer invoices.• Compiled and sorted documents and reports, calculated, applied and verified debit and credit amounts, and posted transactions to appropriate accounts.• Generated a daily report in Excel and SQL Developer to assist in the investigation of accounts with specific billing issues.• Completed manual work-arounds that the system was unable to process.• Worked closely with my team to developed new and more accurate methods to resolve incoming billing issues. Show less

• Sales Operations Analyst

  • Mar 2012 - Oct 2012

  • Handled high stress phone calls appropriately and resolved in a timely manner.• Utilize Siebel to update contact information and complete time sensitive enrollments.• Trained SOPS agents in both retail and web enrollments.



Texas Historical Commission

• Government Administration
• 100 - 200 Employee

• Research Intern

  • Aug 2011 - Jan 2012

  • Documented archeological artifacts and compiled the information into Excel documents. • Assisted in curatorial aspects of the La Belle exhibition for the Bob Bullock Texas State History Museum. • Organized large quantities of artifacts and the paperwork associated with the related assignments. • Assisted in production of hand drawn archaeological illustrations. • Photographed artifacts and uploaded information into spreadsheets. • Documented archeological artifacts and compiled the information into Excel documents. • Assisted in curatorial aspects of the La Belle exhibition for the Bob Bullock Texas State History Museum. • Organized large quantities of artifacts and the paperwork associated with the related assignments. • Assisted in production of hand drawn archaeological illustrations. • Photographed artifacts and uploaded information into spreadsheets.



The Daily Texan

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Comic Artist

  • Aug 2009 - Dec 2011

  • Illustrated the comic strip "Gary Busey's Teeth". • Completed between 2-3 strips before weekly deadline. • Illustrated the comic strip "Gary Busey's Teeth". • Completed between 2-3 strips before weekly deadline.