HCM Delivery Lead

• Sep 2021 - Present

Principal Consultant

• Sep 2019 - Sep 2021

HCM Solution Architect

• May 2017 - Mar 2019

My role within Oracle is two-fold; contributing to pre-sale activity ensuring the customer needs and requirements are considered when providing the customer with a proposal for the implementation of their Oracle HCM products. The main part of my role is based on site with customers ensuring the HR solution being implemented is appropriate for the business. My role within Oracle is two-fold; contributing to pre-sale activity ensuring the customer needs and requirements are considered when providing the customer with a proposal for the implementation of their Oracle HCM products. The main part of my role is based on site with customers ensuring the HR solution being implemented is appropriate for the business.

Global HR Operations Design Lead

• May 2016 - Mar 2017

Project to transform HR by designing and implementing a new cloud based HR system (Oracle Fusion) and HR service with an impact to 35, 000 employees across 5 countries. I am the Global HR Operations Design Lead responsible for leading the HR Operations Workstream (including HR Administration, Recruitment, Employee Relations and Occupational Health).

HR Services Team Leader

• Dec 2015 - May 2016

Worked within the HR Operational Excellence team managing a team of 9 Employee Services Co-ordinators. Duties included:• Managing team performance and workload to ensure performance is in line with Service Level agreements and achievement of high CSat scores and identifying coaching and development needs for individuals in the team• Ensuring delivery of a high quality service to our internal customers and point of escalation for issues• Drive forward continuous improvement initiatives to ensure team processes and procedures are fit for purpose• Liaison with third party supplier on performance • Manage stakeholders within Finance, Payroll, Reward and Business HR Show less

Project Manager

• May 2012 - Nov 2015

I worked in three different teams within Change/Governance and Planning teams. I was responsible for project management throughout the entire project lifecycle, including project initiation, project delivery, stakeholder management, post implementation review and project close out.

Agency Recruitment Manager

• May 2011 - May 2012

Responsible for team of 8 staff recruiting agency contractors throughout Sky UK. The team were split between Scotland and London. Duties included:• Managing team including 121’s, performance reviews and ensuring team’s performance was in line with Service Level agreements• Project management of all Agency team projects • Responsible for preferred supplier list (PSL) for all temporary agencies suppliers within BSkyB with over 100 agencies on the PSL.• Relationship management of agencies on PSL in particular with Tier 1 supplier• Negotiation of contracts with 3rd party suppliers including rates and commercials• Ensuring delivery of a high quality service to our internal customers and point of escalation for issues• Managing budget for team and ensuring rates agreed with agencies were consistent with other suppliers• Drive forward continuous improvement initiatives to ensure team processes and procedures were fit for purpose Show less

Generalist HR Team Leader

• Oct 2010 - May 2011

Managed a team of 8 HR Consultants with responsibility for all Employee Relations activity within customer service areas of the business, managing around 800 cases per week. Duties included: • Supporting and developing the skills of Employee Relations Consultants and Coordinators • Project management and implementation of key changes to service • Identifying coaching and development needs for individuals and the team • Guiding advisors in managing a full portfolio of employee relations casework • Managing complex employee relations casework • Ensuring the delivery of a high level quality service within agreed service level agreements • Developing technical excellence within the Generalist HR environment Show less

HR Business Consultant

• Dec 2007 - Oct 2010

Working within the Sales Business HR Team which covers approximately 2500 employees at 5 sites throughout the UK. Duties included:• To support the Sales directorate and Business Manager in developing and delivering the people plan within specified business units• Working closely with key business stakeholders to proactively deliver people initiatives and implement HR business plan's• Supporting and coaching the business areas in all people issues including; leadership development, change management, employee relations issues and performance development• Ensuring HR solutions and initiatives are business focussed and joined up with HR centres of excellence.• Developing business relationships with Senior Delivery Managers, Customer Experience --- Managers and key internal customers.• Providing expert advice and support on business projects as a key part of project teams• Representing Business HR, Contact Centres and Sales on corporate wide projects, this involves implementing any actions, communicating changes and gaining buy in from the business area. Show less

Generalist HR Consultant

• Oct 2006 - Dec 2007

Responsibilities included managing a high volume case load of employee relations issues including disciplinary, grievance, attendance, capability and long term sickness cases. .

HR Adviser

• Mar 2001 - Oct 2006

My main responsibility within this role was to lead a team of five HR Officers and Administrators to ensure the effective delivery of an HR service. My main responsibility within this role was to lead a team of five HR Officers and Administrators to ensure the effective delivery of an HR service.

HR Assistant

• Sep 1998 - Feb 2001

Member of a small department where I covered a wide range of duties and day to day enquiries as well as Company payroll, Recruitment and Employee relations issues. Member of a small department where I covered a wide range of duties and day to day enquiries as well as Company payroll, Recruitment and Employee relations issues.

HR Assistant

• Sep 1996 - Sep 1998

Main Duties included recruitment of staff, monitoring staff absence, graduate assessment centres and issuing contracts of employment Main Duties included recruitment of staff, monitoring staff absence, graduate assessment centres and issuing contracts of employment