Experience

Phoenix Automotive Cores

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Online buyer

  • Jan 2017 - Present



Emerson Ecologics

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2015 - Jan 2017

  Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Customer Service Supervisor

  • Apr 2014 - Oct 2015

  Greet guests and patrons as they arrive Manage the registration process Handle guest check-ins and check-outs appropriately Operate hotel switchboard, take calls and provide information and transfer calls Manage accurate accounting of all rooms Provide guests with room keys and call for bellboys Take reservations over the telephone, through emails and in person Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions Compute bills and take payments Contact housekeeping and maintenance departments when a problem is reported Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Show less



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Night Auditor

  • Apr 2013 - Jul 2015

  Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Posts guest charge purchase transactions not posted by the front office cashier. Transfer charges and deposits to master accounts. Verifies all account postings and balances. Monitors the current status of coupon, discount, and other promotional programs. Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Summarizes results of operations for management. Prepare of End of day procedure. Run end of day process in property management software (PMS). Understand principles of auditing, balancing, and closing out accounts. Knows how to operate PMS, typewriters, and other front office equipments. Understand and knows how to perform check-in and check-out procedures. Show less