Gillian Hanley
Customer Operations Manager at Bruntwood- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Charlie Maclean, CFM
Gillian is the most energetic & dynamic Manager that I've worked with. She quickly establishes amazing relationships with her customers & team - regardless of the size or number of properties that she is managing. She instinctively knows what balance to strike when meeting new people between being professional or more casual. She copes with any stress with great humour and as such becomes a positive influence on her team.
Perry Pearcey
As a manager Gillian can not be praised enough. Her duty of care towards all aspects of the role were second to none, as shown in her impressive track record of success. Including - importantly for me - her genuine care and respect for the wellbeing of her staff. Never before have I worked for someone who can balance the required attitude of professionalism needed to optimise the everyday running of the business, with the inspiring personality that encouraged staff in the working environment. Gillian is an invaluable asset to the work place.
Charlie Maclean, CFM
Gillian is the most energetic & dynamic Manager that I've worked with. She quickly establishes amazing relationships with her customers & team - regardless of the size or number of properties that she is managing. She instinctively knows what balance to strike when meeting new people between being professional or more casual. She copes with any stress with great humour and as such becomes a positive influence on her team.
Perry Pearcey
As a manager Gillian can not be praised enough. Her duty of care towards all aspects of the role were second to none, as shown in her impressive track record of success. Including - importantly for me - her genuine care and respect for the wellbeing of her staff. Never before have I worked for someone who can balance the required attitude of professionalism needed to optimise the everyday running of the business, with the inspiring personality that encouraged staff in the working environment. Gillian is an invaluable asset to the work place.
Charlie Maclean, CFM
Gillian is the most energetic & dynamic Manager that I've worked with. She quickly establishes amazing relationships with her customers & team - regardless of the size or number of properties that she is managing. She instinctively knows what balance to strike when meeting new people between being professional or more casual. She copes with any stress with great humour and as such becomes a positive influence on her team.
Perry Pearcey
As a manager Gillian can not be praised enough. Her duty of care towards all aspects of the role were second to none, as shown in her impressive track record of success. Including - importantly for me - her genuine care and respect for the wellbeing of her staff. Never before have I worked for someone who can balance the required attitude of professionalism needed to optimise the everyday running of the business, with the inspiring personality that encouraged staff in the working environment. Gillian is an invaluable asset to the work place.
Charlie Maclean, CFM
Gillian is the most energetic & dynamic Manager that I've worked with. She quickly establishes amazing relationships with her customers & team - regardless of the size or number of properties that she is managing. She instinctively knows what balance to strike when meeting new people between being professional or more casual. She copes with any stress with great humour and as such becomes a positive influence on her team.
Perry Pearcey
As a manager Gillian can not be praised enough. Her duty of care towards all aspects of the role were second to none, as shown in her impressive track record of success. Including - importantly for me - her genuine care and respect for the wellbeing of her staff. Never before have I worked for someone who can balance the required attitude of professionalism needed to optimise the everyday running of the business, with the inspiring personality that encouraged staff in the working environment. Gillian is an invaluable asset to the work place.
Credentials
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IOSH Managing Safely
IOSHMay, 2022- Nov, 2024 -
Advanced Apprenticeship in Management
NVQMar, 2013- Nov, 2024 -
Intermediate Food Hygiene Certificate
-Jan, 2007- Nov, 2024 -
Personal Licence
Warrington Borough CouncilFeb, 2009- Nov, 2024 -
UKATA Asbestos awareness
UK Asbestos Training Association - UKATAMay, 2023- Nov, 2024
Experience
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Bruntwood
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United Kingdom
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Real Estate
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300 - 400 Employee
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Customer Operations Manager
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Nov 2009 - Present
Customer focused with a passion to deliver customer service that exceeds expectations, and to excel in my field through hard work, skill and perseverance.
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Property Manager
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Nov 2009 - Nov 2019
Responsible for the management of over 250,000 sq ft of multi occupied office space and the services and processes that support the core business of the organisation. Involved in both strategic planning and day-to-day operations, Responsible also for the customer experience within the property portfolio and to lead, motivate and inspire the Front of House Team. To ensure the delivery of the front of house experience and the Customer Service Standards and the safe, effective and efficient operation of the buildings.To deliver best practice building standards and financial performance against set targets ensuring expenditure control within defined lines within all areas of the business and deliver property management strategy and associated improvement projects. Show less
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Liverpool Stanley park
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Stanley Park. Liverpool
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Isla Gladstone Conservatory
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Mar 2009 - Nov 2009
Part of the 24 million pound re-development of Stanley Park. I was brought on board this contract as general manager to over see the final build and take it to completion. Liaising on a daily basis, with the architect, contractors and stakeholders. Total control over purchasing of all kitchen/restaurant and function room heavy equipment and light equipment, taking responsibility for re designing kitchen plans resulting in a 40k saving for my employer. Highly acclaimed for recruiting local unemployed and training them in all aspect of hospitality. Successfully launched the events venue with target of making it the number one events venue in the northwest. We then launched the 150 seater bistro on the ground floor. Show less
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Compass Group
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United Kingdom
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Food and Beverage Services
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700 & Above Employee
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Food and beverage manager
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Jan 2001 - Mar 2009
Taken on initially as Catering manager, helped mobilise two large new builds for the RBS and ended up looking after all catering including hospitality, 300 seat restaurant and vending services of their European Headquarters in Manchester. Also responsible for all soft services, and ensuring that the customer experience was exceptional. World Class Trainer. Headed up a training programme designed to teach staff how to deliver exceptional customer service. Developed by the Royal Bank of Scotland to be attended by all members of the service provider’s teams. As one of only 2 World Class trainers in the United Kingdom, I was frequently called to deliver this training throughout the United Kingdom. Show less
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Education
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1972 - 1976
Lornshill academy Scotland
Community
