LMS Administrator

• Dec 2014 - Present

• Secret Security Level II requirement• Work with the Combat Training Centre (CTC) mission to support Army readiness and modernization through the conduct of Army individual training, the preservation of individual training standards, and maintenance of assigned Centre of Excellence (CoE) responsibilities.• Administer the LMS and develop new and innovative ways to expand the functionality of the DLN LMS, to include interaction with the ALSC's Content Management System.• Manage the… • Secret Security Level II requirement• Work with the Combat Training Centre (CTC) mission to support Army readiness and modernization through the conduct of Army individual training, the preservation of individual training standards, and maintenance of assigned Centre of Excellence (CoE) responsibilities.• Administer the LMS and develop new and innovative ways to expand the functionality of the DLN LMS, to include interaction with the ALSC's Content Management System.• Manage the Army's Defense Learning Network (DLN) LMS, at the school level, under the Army LMS Managing Authority and Online Learning Officer.• Communicate regularly with the Army LMS MA and Online Learning Officer, analyze complex tasks and problem solve. When required assist the Army LMS MA and Online Learning Officer with team meetings.• Share innovative developments and practices with the development team and CTC schools.• Helpdesk support.• Web Development/ Creation of the ALSC Tactics School websiteTrained and knowledgeable in:• Saba• Saba Publisher• Microsoft Office• Wordpress Show more Show less

LMS Administrator/ Multimedia Designer

• Jun 2020 - Present

Virtual LMS Administrator/ Multimedia Designer

• Jun 2008 - Dec 2014

• User account and group structure maintenance, Curriculum management, structural design, and LMS customizations.Marketing, Communication & Reporting Services:• Collaborated with clients to develop custom learning curriculums for employee professional development aligned with company values.• Developed custom template reports and dashboards to track learning initiatives and learning progress; accomplished using advanced Microsoft Office skills.• Designed and distributed… • User account and group structure maintenance, Curriculum management, structural design, and LMS customizations.Marketing, Communication & Reporting Services:• Collaborated with clients to develop custom learning curriculums for employee professional development aligned with company values.• Developed custom template reports and dashboards to track learning initiatives and learning progress; accomplished using advanced Microsoft Office skills.• Designed and distributed marketing materials to support the specific targeted learning initiatives.• Proactive follow-up across each target audience (employees, managers, executives) to track the impact of marketing efforts, trend improvements in program usage, completions and evaluations.Relationship building with key stakeholders:• Possesses strong dynamic problem-solving skills with interacting with clients/learners• Capable of accommodating last-minute critical requests./ Consistently over-delivered on client expectations• Escalating support issues on behalf of clients, communicating updates in a positive manner.• Engaging clients/setting goals and expectations.Graphic Design:• Creating/ Updating custom online courseware using digital imaging and animation software (client-specific).• Designing corporate branded material on multi-media platforms for use on the web, and for print. Show more Show less

Administrative Clerk

• Mar 2008 - Jun 2008

Was working on the municipal and Provincial elections taking place across the Province of New Brunswick by being responsible to provide administrative and accounting services for all provincial election New Brunswick employees, in addition to preparing a weekly payroll, preparing documents and invoice payments using vouchers and transmittal sheets, organizing, tracking and filing timesheets of employees. In 2006, worked on the provincial election in the same capacity.

Traffic Controller

• 2006 - 20071 year

Was responsible to perform a variety of duties for the benefit of a traffic control company under contract with the City of Fredericton.

Teleservices Representative Agent/ Supervisor

• 1999 - 20012 years

As Supervisor, was responsible to coach, train and monitor new employees in the performance of their duties as Teleservices Representative Agents.As an Agent, was involved in all aspects of customer service and sales through this call center to offer United States clients an array of products and services from the banking and communications sectors, while maintaining the respective legislated quality of service for each calling areas.