Experience

The Carolina Inn, a Destination Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Room Division Manager

  • Jul 2022 - Present

  -Managing a team of three managers and over thirty staff members from front office, retail, and guest service / valet. -Individual bi-weekly and weekly meetings with all managers in order to discuss daily or weekly assignments and projects. -Creating and maintaining a budget for retail, parking, front office and labor for all departments. -Assistance in managing reservations and housekeeping on a weekly basis by conducting meetings, maintaining inventory, budgeting, and managing… Show more -Managing a team of three managers and over thirty staff members from front office, retail, and guest service / valet. -Individual bi-weekly and weekly meetings with all managers in order to discuss daily or weekly assignments and projects. -Creating and maintaining a budget for retail, parking, front office and labor for all departments. -Assistance in managing reservations and housekeeping on a weekly basis by conducting meetings, maintaining inventory, budgeting, and managing team members. -Conduct weekly zone walks in order to monitor rooms with recent issues, and to maintain overall hotel standard.

• Front Office Manager

  • Jul 2021 - Sep 2022

  -Continuing to manage the front desk team (agents, night audit, and concierge) while now including retail. -Maintaining monthly retail inventory, product purchasing, pricing, and budgeting. -Skills and knowledge of InfoGenesis. -Creating and implementing standard operating procedures, and training guides for all team members. -Conducting monthly department meetings, and quarterly individual meetings with all employees. -Maintaining a high check in and customer service scores.

• Front Desk Manager

  • Mar 2020 - Jul 2021

  -Skills in Opera, Reserve, Kronos, Microsoft, Excel, Birchstreet, Markview, and other frequently used systems. -Hiring, training, and managing a team of fifteen front office agents, night auditors, and concierge while maintaining a strong and professional relationship. -Creating schedules, daily check lists / tasks, and ensuring all protocols / procedures are being following accurately. -Tending to guests’ complaints, responding to guest’s reviews, and providing exemplary customer… Show more -Skills in Opera, Reserve, Kronos, Microsoft, Excel, Birchstreet, Markview, and other frequently used systems. -Hiring, training, and managing a team of fifteen front office agents, night auditors, and concierge while maintaining a strong and professional relationship. -Creating schedules, daily check lists / tasks, and ensuring all protocols / procedures are being following accurately. -Tending to guests’ complaints, responding to guest’s reviews, and providing exemplary customer service.



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Corporate Management Trainee

  • Jan 2020 - Mar 2020

  -Trained in all hotel departments over the course of two months: Human Resources, Sales, Accounting, Food & Beverage, Banquets, Housekeeping, Engineering, Guest Service (Valet), and Front Office. -Training ended with a strong focus in the Rooms division for one month. -Trained in all hotel departments over the course of two months: Human Resources, Sales, Accounting, Food & Beverage, Banquets, Housekeeping, Engineering, Guest Service (Valet), and Front Office. -Training ended with a strong focus in the Rooms division for one month.



Xanterra Travel Collection

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Associate

  • May 2019 - Oct 2019

  -Achieved expertise in Opera PMS System. -Performed top levels of customer service for all guest’s during check in, check out, and assisted in trip planning by providing area insight. -Assisted in training new employees, and gave support in other departments when in need (housekeeping, food & beverage, and retail). -Achieved expertise in Opera PMS System. -Performed top levels of customer service for all guest’s during check in, check out, and assisted in trip planning by providing area insight. -Assisted in training new employees, and gave support in other departments when in need (housekeeping, food & beverage, and retail).



Luxe Weddings by Kristen

• Ocean City, NJ

• Event Coordinator

  • May 2018 - Oct 2018

  -Directed and interviewed for client consultations on décor, timeline, and vendors. -Oversaw the communication between client and vendor(s). -Developed and executed all aspects of events from beginning to end. -Utilized critical thinking skills during emergency situations. -Provided conflict control maintenance. -Directed and interviewed for client consultations on décor, timeline, and vendors. -Oversaw the communication between client and vendor(s). -Developed and executed all aspects of events from beginning to end. -Utilized critical thinking skills during emergency situations. -Provided conflict control maintenance.



Port O Call Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk

  • May 2017 - Aug 2018

  -Achieved expertise in Skyware and Atrium Reservation Systems. -Coached new employees in reservation systems and hotel knowledge. -Analyzed and conducted night shift marketing reports. -Strengthened relationships with guests and check in and check out. -Achieved expertise in Skyware and Atrium Reservation Systems. -Coached new employees in reservation systems and hotel knowledge. -Analyzed and conducted night shift marketing reports. -Strengthened relationships with guests and check in and check out.



Laurelwood Swim Club

• Reading, Pennsylvania Area

• Snack Bar Manager

  • May 2014 - Aug 2016

  -Analyzed finances: inventory, sales, and wages. -Administered and appointed tasks to all employees. -Organized pool events for club members. -Developed strong customer and employee relationships. -Analyzed finances: inventory, sales, and wages. -Administered and appointed tasks to all employees. -Organized pool events for club members. -Developed strong customer and employee relationships.