Experience

Banking & Payments Federation Ireland

• Ireland
• Banking
• 1 - 100 Employee

• Head of Payments

  • Aug 2021 - Present



AIB

• Ireland
• Banking
• 700 & Above Employee

• Payments Transformation Programme

  • Sep 2018 - Sep 2021



Bank of Ireland

• Ireland
• Banking
• 700 & Above Employee

• Payments Manager

  • Jan 2017 - Jun 2018

  Manager of a team of Payment Specialists - Payment and Channel subject matter experts responsible for meeting payment needs of key Corporate customers and Government Departments.Responsible for submission of all electronic banking related Tender responses for BOI Group.

• Corporate Electronic Banking Consultant

  • May 2015 - Dec 2016

  Customer facing electronic banking consultant & recognised payments expert for high net worth Corporate customers and Government Departments.

• Payments Relationship Manager

  • Apr 2014 - Apr 2015

  This roles primary focus was to act as the Electronic Payments Relationship Manager for Government Departments and semi-state bodies. In this role I was responsible for a team of two and primarily dealt with the government departments.

• SEPA Migration Consultant

  • May 2013 - Jun 2014

  The BOI SEPA Programme was targeted with migrating BOI customers from domestic based legacy payment systems/services to new SEPA compliant systems/services by 1st February 2014. A specific purpose business migration team was established in order to achieve this goal. As a SEPA migration consultant, I was responsible for the successful migration of key Corporate and Government departments to the new SEPA scheme.Responsible for providing communication, education, consultation and project management services to these customers for the new SEPA Scheme.

• Junior Project Manager

  • Feb 2008 - Feb 2014

  I worked on a major Business Transformation Project for Bank of Ireland, it comprised of both a new payments engine and online customer user interface for Business customers. My responsibilities revolved around the online channel and specifically the cash management and payments capabilities.Included; documenting and prioritising requirements, assisting with channel vendor selection process including site visits, usability testing, industry research and requirement comparisons. During the Design phase I worked with external vendors on a daily basis to ensure that requirements were clearly articulated and design aided. Managed the vendor through challenging times as the requirements and design changed dramatically due to external factors and deadlines became more demanding Assisted in a SME capacity on various work streams, including analysis on technical legacy systems and Account holding platforms.Attended Channel vendor User Groups representing BOI.

• Senior Customer Care Official

  • Dec 2006 - Jan 2008

  I worked as a Senior member of the Bank of Irelands Customer Care team for our Business Banking Electronic Channel, Business On Line. In this role I was responsible for ensuring the banks priority business customers received a high quality service as well as being the team responsible for handling complaints for the department. Involved regular on-site customer meetings representing BOI for electronic payment related queries.

• Business On Line Training Consultant

  • Sep 2005 - Dec 2007

  Training Consultant based on the road responsible for providing on site training to Bank of Ireland Business customers on their primary cash management channel, Business On Line.