Experience

heycar

• Germany
• Software Development
• 200 - 300 Employee

• Senior Key Account Manager

  • Jun 2023 - Present

  Ville de Paris, Île-de-France, France Welcome to heycar. We’re a fast-growing start up that’s based in Berlin, London, Barcelona and Paris, and we’re here to change the way customers find and buy their next car. We only offer the best quality cars, from carefully selected dealers, and a market-leading online experience that helps make the process of buying a car feel great. Qui sommes-nous? heycar change la façon dont les clients trouvent et achètent leur prochaine voiture. Pour ce faire, nous nous concentrons… Show more Welcome to heycar. We’re a fast-growing start up that’s based in Berlin, London, Barcelona and Paris, and we’re here to change the way customers find and buy their next car. We only offer the best quality cars, from carefully selected dealers, and a market-leading online experience that helps make the process of buying a car feel great. Qui sommes-nous? heycar change la façon dont les clients trouvent et achètent leur prochaine voiture. Pour ce faire, nous nous concentrons explicitement sur la qualité des véhicules, des concessionnaires et des services. Nous sommes fortement axés sur l'utilisateur et nous investissons dans l'application de technologies de pointe afin de devenir un leader dans notre domaine. Après avoir lancé avec succès heycar en Allemagne, au Royaume-Uni, Espagne, Pays-Bas et France, nous nous efforçons d'accélérer notre internationalisation dans toute l'Europe. Avec le soutien de nos actionnaires (parmi lesquels Volkswagen Financial Services, Mercedes-Benz Financial Services et Renault), nous avons clairement pour objectif de devenir la plateforme de référence pour les voitures d'occasion et les voitures presque neuves de qualité en France. Show less



VOLT

• United Kingdom
• Design
• 1 - 100 Employee

• Responsable des Opérations 2 Roues et Service Après-vente

  • Jan 2022 - Jun 2023

  Montrouge, Île-de-France, France

• Partnerships, Fleets, Financing and Services

  • Jan 2022 - Jun 2023

  Les Ulis, Île-de-France, France



Green Riders

• France
• International Trade and Development
• 1 - 100 Employee

• Chief Operating Officer

  • Mar 2021 - Dec 2021

  Ville de Paris, Île-de-France, France



AYNL - Logistics Consultancy

• Senior Marketing Project Manager

  • Jun 2017 - Oct 2020

  Ville de Paris, Île-de-France, France Challenges: design and implement two request for proposal (RFP) platforms. BuseeBus.com: automated call for tenders for coach or minibus or minivan transport BuseeTruck.com: automated call for tenders for door-to-door 8 vehicles transport for car rental companies, manufacturers, dealers, car dealers… Achievements: design, content writing of an e-learning solution for Uber France - Northpass (formerly SchoolKeep), global management of the 2 projects, design of link/supplier… Show more Challenges: design and implement two request for proposal (RFP) platforms. BuseeBus.com: automated call for tenders for coach or minibus or minivan transport BuseeTruck.com: automated call for tenders for door-to-door 8 vehicles transport for car rental companies, manufacturers, dealers, car dealers… Achievements: design, content writing of an e-learning solution for Uber France - Northpass (formerly SchoolKeep), global management of the 2 projects, design of link/supplier databases. In process... Show less



Caocao Mobility Paris

• Operations Manager - Driver Acquisition - Fleet Manager

  • Dec 2019 - May 2020

  Levallois-Perret, Île-de-France, France - Implementation of the operational strategy of the company, - Organize and steer the activity to meet the development objectives of the structure, - Contribute to strategic thinking on the evolution of activities in the area, - Responsible for customer service, management partner drivers and fleet vehicles, - Establishment of partnerships (fleet managers, vehicle maintenance, charging stations, dedicated parking lots, etc.), - Establishment of pricing policy according to… Show more - Implementation of the operational strategy of the company, - Organize and steer the activity to meet the development objectives of the structure, - Contribute to strategic thinking on the evolution of activities in the area, - Responsible for customer service, management partner drivers and fleet vehicles, - Establishment of partnerships (fleet managers, vehicle maintenance, charging stations, dedicated parking lots, etc.), - Establishment of pricing policy according to the French context, - Establishment of Recruitment and training of VTC drivers, ... Show less



SnapCar

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Head of Driver Growth - Driver Acquisition

  • Oct 2018 - Jun 2019

  Île-de-France, France - Develop and own a full roadmap of initiatives to increase conversion, - Manage key partner relationships, identify & take on problem areas for partners, and continuously improve outsourced processes, - Alongside the global product team, support ongoing efforts to improve the onboarding experience for new drivers, - Create, manage and monitor marketing campaigns to drive acquisition, - Develop co-marketing partnerships, - Manage driver referral program and incentives, -… Show more - Develop and own a full roadmap of initiatives to increase conversion, - Manage key partner relationships, identify & take on problem areas for partners, and continuously improve outsourced processes, - Alongside the global product team, support ongoing efforts to improve the onboarding experience for new drivers, - Create, manage and monitor marketing campaigns to drive acquisition, - Develop co-marketing partnerships, - Manage driver referral program and incentives, - Oversee and iterate upon website application flow, - Monitor conversion and marketing channel metrics… Show less



Autoclick Rent a Car

• Spain
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• City Manager Paris - Office Manager

  • Jul 2017 - Jun 2018

  Région de Paris, France - Supervise bookings in order to achieve the business objectives aligned with the company´s strategy, - Schedule daily activities and coordinate, train, motivate and engage a team of rental agents (9 car rental agents + 1 supervisor), drivers and cleaning staff (12 drivers-cleaners + 1 supervisor) promoting their professional development, - Assure the adequate and safe passenger transport service and ensure compliance with the current rules and regulations related to customer… Show more - Supervise bookings in order to achieve the business objectives aligned with the company´s strategy, - Schedule daily activities and coordinate, train, motivate and engage a team of rental agents (9 car rental agents + 1 supervisor), drivers and cleaning staff (12 drivers-cleaners + 1 supervisor) promoting their professional development, - Assure the adequate and safe passenger transport service and ensure compliance with the current rules and regulations related to customer service, - Manage the internal management system (IsCar) to make bookings, run reports, pricing, inventory control etc. , - Assist in the recruitment of team members including interviewing and selecting candidates in collaboration with the HR Department, - Review and implement continuous process improvements and promote best practices, - Build strong relationships and collaborate actively with other departments which are involved with the operational activity, - Contract negotiation with suppliers (maintenance and cleaning etc.), - Cost control and preparation of reports, - Other administrative tasks. Show less



LIMO COACH & SERVICES

• France
• Financial Services

• Sales Manager & Fleet Manager

  • Feb 2007 - Jun 2017

  PARIS 7 LIMO COACH SERVICES 2/2007 > 6/2017 - Limousine & Ground Transportation (1 to 8 pax). - Luxury Minicoach and logistics events - (9 to 77 pax). - Security Audit & Bodyguard. - Chauffeur Lease (VIP chauffeur solutions). ----------------------------------------------------------------------------------------------- ⚡EUROPEAN CHAUFFEUR ACADEMY - LIMO DRIVERS SCHOOL - 2/2015 > 6/2017 ⚡ Teaching Manager & Driving instructor. Concerning ECA : This… Show more LIMO COACH SERVICES 2/2007 > 6/2017 - Limousine & Ground Transportation (1 to 8 pax). - Luxury Minicoach and logistics events - (9 to 77 pax). - Security Audit & Bodyguard. - Chauffeur Lease (VIP chauffeur solutions). ----------------------------------------------------------------------------------------------- ⚡EUROPEAN CHAUFFEUR ACADEMY - LIMO DRIVERS SCHOOL - 2/2015 > 6/2017 ⚡ Teaching Manager & Driving instructor. Concerning ECA : This course is a state comprehensive field-based program and consists of a minimum of 250 clock hours of driver and traffic safety education. The course consists of a driver education endorsement being added to existing French Teaching Certificates or Teaching Assistant Full certification for non-certified individuals. ECA is recognized for our ability to provide advanced driver training for Security or Limo Drivers and Executive Protection Teams. This has allowed us to grow into a company that offers a diverse number of training programs catering to security/protection, safety, and high performance driving applications. LCS/ECA have the ability to design, customize and implement courses for a wide audience, specializing in Corporate Security, Fleet Safety, private, and High Performance markets. Show less



AAA ELITE LIMOUSINE - ELITE COACH LINE - ELITE SECURITY

• Sales Manager

  • Apr 2004 - Dec 2006

  PARIS 16th - Limousine & Ground Transportation (1 to 8 pax). - Luxury Minicoach and logistics events - (9 to 77 pax). - Security Audit & Bodyguard. - Chauffeur Lease (VIP chauffeur solutions). Responsabilities : - supervise bookings in order to achieve the business objectives aligned with the company´s strategy, - schedule daily activities and coordinate, train, motivate and engage a team of sales agents ( 5 agents + 1 supervisor), limousine drivers and cleaning staff (52 drivers… Show more - Limousine & Ground Transportation (1 to 8 pax). - Luxury Minicoach and logistics events - (9 to 77 pax). - Security Audit & Bodyguard. - Chauffeur Lease (VIP chauffeur solutions). Responsabilities : - supervise bookings in order to achieve the business objectives aligned with the company´s strategy, - schedule daily activities and coordinate, train, motivate and engage a team of sales agents ( 5 agents + 1 supervisor), limousine drivers and cleaning staff (52 drivers + 1 dispatcher) promoting their professional development, - assure the adequate and safe passenger transport service and ensure compliance with the current rules and regulations related to customer service, - manage the internal management system to make bookings, run reports, pricing, inventory control etc. - assist in the recruitment of team members including interviewing and selecting candidates in collaboration with the HR Department, - review and implement continuous process improvements and promote best practices, - build strong relationships and collaborate actively with other departments which are involved with the operational activity, - contract negotiation with suppliers (maintenance and cleaning etc.), - cost control and preparation of reports, - other administrative tasks. - preparing annual budgets and reports concerning the operation costs - purchasing or leasing appropriate vehicles and necessary equipment - controlling the maintenance and repair of vehicles in the fleet - organising replacements and disposal of damaged or old vehicles - arrange insurance - keep employees informed about their fleet programmes and progress Show less



Mercedes-Benz France

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Car salesman

  • Oct 2000 - Mar 2004

  CHAMPS ELYSEES (8th) & MONTROUGE (92th) - understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models ; inspecting automobiles. - develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities ; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. - qualifies buyers by understanding buyer's requirements and interests ; matching requirements and interests to… Show more - understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models ; inspecting automobiles. - develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities ; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. - qualifies buyers by understanding buyer's requirements and interests ; matching requirements and interests to various models ; building rapport. - demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. - closes sales by overcoming objections ; asking for sales ; negotiating price ; completing sales or purchase contracts ; explaining provisions ; explaining and offering warranties, services, and financing; collects payment ; delivers automobile. - provides sales management information by completing reports. - updates job knowledge by participating in educational opportunities ; reading professional publications. Show less



Honda JAPAUTO Automobiles

• France
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Car salesman

  • Oct 1996 - Sep 2000

  Avenue de la Grande Armée PARIS (16th) - understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models ; inspecting automobiles. - develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities ; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. - qualifies buyers by understanding buyer's requirements and interests ; matching requirements and interests to… Show more - understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models ; inspecting automobiles. - develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities ; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. - qualifies buyers by understanding buyer's requirements and interests ; matching requirements and interests to various models ; building rapport. - demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. - closes sales by overcoming objections ; asking for sales ; negotiating price ; completing sales or purchase contracts ; explaining provisions ; explaining and offering warranties, services, and financing; collects payment ; delivers automobile. - provides sales management information by completing reports. - updates job knowledge by participating in educational opportunities ; reading professional publications. Show less



VERICAR - SOFCO Group - Young used cars specialists

• Automotive Retail Manager

  • Jan 1995 - Jun 1996

  VILLABÉ (91th) - managing and motivating the team (sales and maintenance) to increase sales and ensure efficiency. - managing stock levels and making key decisions about stock control. - analysing sales figures and forecasting future sales. - using information technology to record sales figures, for data analysis and forward planning. - dealing with staffing issues such as interviewing potential staff. - providing or organising training and development. - ensuring standards for quality and… Show more - managing and motivating the team (sales and maintenance) to increase sales and ensure efficiency. - managing stock levels and making key decisions about stock control. - analysing sales figures and forecasting future sales. - using information technology to record sales figures, for data analysis and forward planning. - dealing with staffing issues such as interviewing potential staff. - providing or organising training and development. - ensuring standards for quality and customer service. - resolving health and safety, legal and security issues. - responding to customer complaints and comments. - organising special promotions, displays and events. - attending and chairing meetings. - updating colleagues on business performance, new initiatives and other pertinent issues. - talking to colleagues and customers and identifying or resolving urgent issues. - maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Show less



NATIONAL BUSINESS SERVICES FRANCE - VIRTUAL VISION INC. (SEATTLE)

• Electronics Sales Associate - Office Manager

  • Sep 1993 - Dec 1994

  LEVALLOIS-PERRET (92th) Virtual Reality Googles - Virtual reality displays - Head-up displays : Responsible for all sales and customer service issues in the sales department; Often held technology training sessions that were open to the public; Assisted in creating and implementing marketing materials; In charge of french, german or Uk markets.



Crédit Agricole d'Ile-de-France

• France
• Banking
• 1 - 100 Employee

• Bank Teller - Retail

  • Sep 1990 - Jun 1993

  Paris, Île-de-France, France - Provides account services to customers by receiving deposits and loan payments - Cashing checks, issuing savings withdrawals - Selling cashier's checks, traveler's checks - Answering questions in person or on telephone - Referring to other bank services. - Records transactions by logging cashier's checks, traveler's checks, and other special services - Preparing currency transaction reports - Cross-sells bank products by answering inquiries - Informing customers of new… Show more - Provides account services to customers by receiving deposits and loan payments - Cashing checks, issuing savings withdrawals - Selling cashier's checks, traveler's checks - Answering questions in person or on telephone - Referring to other bank services. - Records transactions by logging cashier's checks, traveler's checks, and other special services - Preparing currency transaction reports - Cross-sells bank products by answering inquiries - Informing customers of new services and product promotions - Ascertaining customers' needs - Directing customers to a branch representative - Completes special requests by closing accounts Show less