Presales Engineer

• Jan 2021 - Present

Senior Specialist, solutions and client success

• Oct 2018 - Jan 2021

Reporting to Sales Manager.Supporting Sales with technical questions about the different Salesforce Clouds.Build and present customized demos of Salesforce products.Act as the technical liaison between customers and internal teams during the pre-salesprocess.Solution designing based on requirements to translate these into Salesforcesolutions.Write formal project proposals and statements of work that capture the customer'srequirements.Participate in RFP/RFIs in response to technical aspects and efforts required.

Senior Pre-sales Consultant - Canada

• Jun 2015 - Apr 2018

Reporting to Pre-sales Manager for Eastern North America.Support sales team through the multiple sale phases.Acted as the voice of customers to share feedbacks and product enhancementsto internal product teams.Provide recommendations based on an understanding of the Market Trends,customer’s business, current state, and where they want to go.Build cases for change to promote values and generate excitement around newproducts features. This perspective paints a vision of the potential future businessvalue that BMC and the customer can achieve with a digital transformation.Provide structure and methodology to formally justify investment and creates avision for success that is consistent with the customer's strategy.

Project Manager - North America

• 2014 - 2015

Reporting to Professional Service Manager for North America.Drive customer projects, including major audits and migration projects involving adedicated team of consultants (up to 500 man days).Maintain regular contact with the Client Project Manager, providing the status ofproject progress.Follow up with consultants on site to ensure quality delivered and help withtechnical issues.Onboarding of new consultants and training to product experts. Reporting to Professional Service Manager for North America.Drive customer projects, including major audits and migration projects involving adedicated team of consultants (up to 500 man days).Maintain regular contact with the Client Project Manager, providing the status ofproject progress.Follow up with consultants on site to ensure quality delivered and help withtechnical issues.Onboarding of new consultants and training to product experts.

Project Manager - North America

• 2013 - 2014

Senior Software Consultant - North America

• 2011 - 2013

Software Consultant

• 2008 - 2011

Change Management Consultant

• 2007 - 2008