Experience

Hôtels OTL Gouverneur

• Operation director in charge of the new product OTL

  • Nov 2016 - Present

  - Create the quality standard for the new branding. 2 Grand opening Sherbrooke and Saguenay - Create and managed guest experience. - Coordinated the client groups. - Ensured resolution of clients concerns. - Ensured dissemination of information between the different teams and Hotels - Optimized the revenues for the Hotels. - In charge of the Hygiene and Safety. - Monitoring the suppliers contracts. - Performed hygiene and safety controls. - Optimized Labor cost. - Create the quality standard for the new branding. 2 Grand opening Sherbrooke and Saguenay - Create and managed guest experience. - Coordinated the client groups. - Ensured resolution of clients concerns. - Ensured dissemination of information between the different teams and Hotels - Optimized the revenues for the Hotels. - In charge of the Hygiene and Safety. - Monitoring the suppliers contracts. - Performed hygiene and safety controls. - Optimized Labor cost.



Club Med

• France
• Hospitality
• 700 & Above Employee

• Hotel services manager

  • Oct 2003 - Oct 2016

  Reporting to the General Manger & VP Operational France - Coordinated the client groups - Ensured resolution of clients’ concerns - Ensured dissemination of information between the different teams - Managed the various services (kitchen, restaurants, bars, catering, accomodation, réception, etc.) - Optimized the revenues from the Hotel Department - Conducted controls and monitoring of hotel cost - In charge of the Hygiene and Safety - Monitoring the suppliers contracts - Performed hygiene and safety controls - Optimized Labor cost Show less