Experience

Britannic

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Head of Digital Shift

  • Sep 2019 - Present

  Working across the public, private and third sectors to support organisations with their digital transformation strategy, process and workflow reviews and system implementation.I have an ongoing focus to deliver a monetary ROI through the implementation, adoption and expansion of technical, AI, RPA and process automation solutions. These solutions lead to increasing customer experience and first contact resolution, enabling organisations to become more efficient and improve employee welfare and engagement (which leads to a greater output).



Cirrus Support Ltd

• United Kingdom
• Outsourcing/Offshoring

• Co-Owner

  • Apr 2016 - Present

  Cirrus Support is a collaboration of individuals and freelancers brought together to support businesses and education organisations. The projects I have worked on include:-Project lead for National Buying Groups (NBG) PIM project, not only focused on the implementation but the engagement and adoption from its 100+ members-Deliver a digital strategy to engage with multiple stakeholders and students for Develop EBP-Copy writing and directional support for new website build for Develop EBP.-Interim Head of Slough Children’s Services Trust, setting the communications, brand and digital strategy-Running employer engagement events for schools, colleges and universities for E.L.S.A.-Delivering Learning & Development Training for Willmott Dixon HR teams fulfill CSR and 'Future Recruitment' objectives.-Building the digital development strategy for Track Sportswear enabling a grant from the North East Business Foundation- Supporting organisations to be ready for the introduction of the Apprenticeship Levy- Introducing the use Psychometric Assessments to support careers education.- Increasing links between education establishments and local/national businesses.- Supporting and providing research for funding bids



Kier Group

• United Kingdom
• Construction
• 700 & Above Employee

• TradeDirect Lead

  • Jun 2017 - May 2019

  TradeDirect is Kier new internal procurement and external e-commerce platform launched in October 2018. I was brought in to finalise the PIM provider and develop the supplier on boarding process. Devising and implementing the business improvement strategy. These implementations supported the growth of TradeDirect from a turnover from £3k per month in January to £300k per month in May.- Implementation, platform design and delivery of a new Product Information Management System - Pimberly- Set strategy and processes for onboarding suppliers and setting the workflow dynamic for automating data imports into new PIM and eCommerce systems to launch TradeDirect for Kier.- Improved the PIM workflows, decreasing onboarding and upload time per asset.- Project Managed the continued development of TradeDirect, Kier’s internal & external procurement platform- Digital Asset Management for new TradeDirect Ecommerce and Procurement Systems for Kier PLC.- Implementation of Bizvu Order Orchestration and Smart Inbox Software and BigCommerce Ecommerce platform.- Managed and recruited for the Digital Asset Management and Pricing Analyst Teams for Kier’s TradeDirect project.- Devised system requirements with SaaS providers, to achieve strategic goals and future proof system requirements.- Delivered design workshops to formulate TradeDirect software requirements, releases and enhancements- Resource planning and budgeting for the upscaling of Digital Assets from 5,000 to over 100,000 SKUs- Optimised and improved RfQ process decreasing response turnaround to under 24hrs- Implemented separate customer and supplier fulfilment environments, increasing customer service productivity- Reduced the number of ‘non-productive’ processes suppliers had to undertake to process orders- UAT and User Experience Testing design and delivery for PIM, Ecommerce and order orchestration systemsand delivered systems training to all external TradeDirect suppliers and internal users



BLUE FRONTIER IT LTD

• Portfolio Manager

  • Sep 2015 - Apr 2016

  Blue Frontier is an independent development, design, technical and digital marketing agency My role was to develop partnerships to increase Blue Frontier's presence within the Health Sector and promoting their experience, digital solutions and specialist solutions architecture. I built relationships and presented opportunities with Public Health England, Guy’s & St Thomas’ NHS Trust and Velindre NHS Trust Blue Frontier is an independent development, design, technical and digital marketing agency My role was to develop partnerships to increase Blue Frontier's presence within the Health Sector and promoting their experience, digital solutions and specialist solutions architecture. I built relationships and presented opportunities with Public Health England, Guy’s & St Thomas’ NHS Trust and Velindre NHS Trust



BSS

• United Kingdom
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Portfolio Manager

  • Jan 2014 - Jul 2015

  I devised solutions across all the service lines of BSS, telephony contact services, digital services and mail distribution and fulfilment.I delivered opportunities and built relationships with the likes of UCAS, Marie Curie, Capita Local Authority, IXION Holdings and the BBC.My successful concepts included innovative cost saving and customer service solutions for local authorities, the NHS, Mental Health support, Nursing and Care homes and improving the customer experience for both 3rd and private sector organisations.Unfortunately BSS went into Administration and closed July 2015.



Self Employed

• Self Employed

  • Jun 2012 - Jan 2014

  After returning from Dubai, I utilised the experience to develop a client base and deliver projects and campaigns across a number of platforms. Successful Projects:EDT (Engineering Development Trust) - Scheme Coordinator: Running the Engineering Education Scheme and Go4Set scheme across the East of England. Working with teams from over 20 schools and linking them to companies such as Selex ES, Airbus Defense & Space, Olympus KeyMed and Skanska. The goal of EDT is to develop partnerships, build links between education and industry and help organisations reach talent and connect with young engineers and scientists across the UK. www.etrust.org.ukTonga RL – in the build up to the Rugby League World Cup in 2013, I worked with with the Tonga national team to raise sponsorship and brand awareness.www.sportskitsales.co.uk - online sports shop working with a number of international brands to increase UK exposure. We have developed the e-commerce porthole from conception and are now running the shop along with marketing utilising a number of channels including sponsorship, social media and print.Tewin Bury Farm - delivered content management and editing with aims from raising awareness to improving website flow. Other projects included, working with companies in the hospitality, food and beverage, business services, retail and media sectors. Implemented a social media campaign including producing a series of videos, revamp of website and creation of an online channel with the deliverable to increase website sales. The desired outcomes are currently on target.Multi-site high impact pre Christmas campaign for automotive related company covering London and the South East. Delivered a very positive Vox Pox and an increase in sales enquiries across the 6 week exposure.



Floor It Group

• Advertising Services
• 1 - 100 Employee

• Marketing & Business Development Manager

  • May 2010 - Oct 2012

  Floor It is a new innovative point of decision/interaction media agency based in UAE, South Africa and New Zealand. Floor It uses its media space to interact with end users through visual dominance, physical and digital interactions. Launching just over one year ago, I have brought to market Floor It’s concept and I have been responsible for building relationships, running campaigns for clients and partners and increasing our offering. I have also worked with our partner Photobooth-ME to launch their Video Booth brand activation tool across the GCC.ResponsibilitiesCreate internal & external company portfolio which includes, background, media packs, media space portfolio and client presentations.Develop Floor It’s strategic plan by bringing together the vision with pricing structure, research of media space opportunities and yearly budget proposals.Devise through the line and direct marketing campaigns.Present concept and proposals to potential clients and partners.Evaluate campaign performances.Manage production, installation and distribution of marketing materialsBuild a comprehensive data base of agencies, media buyers and brand marketing managers.Key achievementsRan a social media campaign for Pepsi Arabia.Devised customer interaction campaigns for Dubai World Trade Centre.Partnership agreement and campaigns developed with the UAE’s largest telecommunications company.Developed Floor It’s media space offering and business plan from an instore FMCG focus to exclusively holding over 125 prime outdoor locations within supermarkets and petrol stations.Partnership formed with several leading worldwide advertising agencies and media buyers.Campaigns agreed with worldwide Financial, FMCG and Automotive companies.Final stage talks with leading UK media buying agency to add Floor It to their portfolio.



Oxygen & 3d Virtual Worlds

• Consultant

  • Jan 2010 - Dec 2011

  Oxygen and 3D Virtual Worlds are two multimedia companies based in the UK. I was consulted to organise the development of the brand in the Middle and Far East. Key responsibilities were to develop and identify new market growth areas across the MENA region and build partnerships with MENA based companies.Key achievementsExpanded 3D Virtual Worlds business development in the Asia region.Signed an Elements Arabic translation development deal.Agreed install of 3d Virtual Worlds software with an interior design company.Online Virtual Worlds partnership developed with world’s largest ceramics company.



Hertfordshire Chamber of Commerce

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Projects Coordinator

  • Aug 2007 - May 2010

  Hertfordshire Chamber represents business interests in the county to local and central government, MPs, and all other relevant bodies and contributes to the development of Chamber policy nationally. My main role was to manage and develop projects spanning the business, education and sustainability sectors, winning the British Chamber of Commerce 'Meeting the Skills Agenda' award and working with the Prime Ministers Delivery Unit.Worked with the University of Hertfordshire to devise and promote the Hertfordshire Education Business Links program, giving companies the tools to integrate with local education facilities, fulfill 'Corporate Social Responsibility' agendas, meet KPIs, devise professional development programs for staff and increase apprentice numbers.Built a relationship with East of England Development Association to propose a Smart Metering project across SMEs and schools to reduce energy and water consumption across the region.Project managed a GBP 200k development grant and a GBP 42k contract developing skills across HertfordshireAssisted on GBP 150K project developing education business links in Hertfordshire.Integrated learning & development within the County Council, Local Authorities and contractors.Created the Hertfordshire Environmental forum and ran the Herts Environmental Conference.Placed over 200 students within companies in the East of England & London.Managed promotional and awareness raising events.Wrote project and spend reports and compiled funding tenders.Proposed a GBP 2m Smart Metering project for the East of England.Advisor to Prime Ministers Delivery Unit, consulted on Apprenticeship Bill 2010.Worked with Further & Higher Education facilities to develop academic programs.

• Sales Manager

  • Feb 2006 - Aug 2007

  Managed membership sales across the county to companies from sole traders to Blue chip head offices. Developed costing structures, memberships and patron packages leading to an increase in members and income. Aided the brand development of the Chamber, modernising it to appeal to a wider range of companies. Brought in Tesco's Plc as the first patron of the Chamber.Co-ordinated Sales and Marketing strategyStrategic planning for business development Developed traditional networking events to encourage newer younger business to become more involved in the ChamberBought in over 150 new chamber membersStarted a patron scheme Networked with local businesses Devised Business forums and the Hertfordshire Environmental forum



The Manchester Metropolitan University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Widening Participation Officer

  • Sep 2000 - Jul 2005

  Part time position developing inspirational experiences and educational events for students from local schools, from mentoring schemes and presentation to devising curriculum maps.Developed motivational and experience eventsPresentations to students and parentsUniversity ambassadorIntroduced student mentoring into schools Part time position developing inspirational experiences and educational events for students from local schools, from mentoring schemes and presentation to devising curriculum maps.Developed motivational and experience eventsPresentations to students and parentsUniversity ambassadorIntroduced student mentoring into schools



Manchester Metropolitan University Students Union

• Vice President MMU Crewe + Alsager Senior Officer

  • Jul 2003 - Jun 2004

  Elected to this post by a record number of votes. Represented the student’s interest on a campus of 6500 and served as Vice President for 35,000 students.Worked with University senior management to improve the student experience.Organised exhibitions and events throughout the academic year.Worked with the University Senior Management Team.Managed the Student Union office.Brought in sponsorship to the Students Union.Ran awareness campaigns. Elected to this post by a record number of votes. Represented the student’s interest on a campus of 6500 and served as Vice President for 35,000 students.Worked with University senior management to improve the student experience.Organised exhibitions and events throughout the academic year.Worked with the University Senior Management Team.Managed the Student Union office.Brought in sponsorship to the Students Union.Ran awareness campaigns.