Experience

FLATS

• United States
• Real Estate
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2019 - Present

  High-rise Concierge/Doorman 11/2019 to Present Flats LLC－ Chicago, IL • Meeting, greeting and directing residents and guests. • Verifying and recording visitor information. • Answering calls professionally and assists callers with directions or instructions for the building. • Receive and process incoming, shipments and/or mail/packages. • Monitor lobby traffic and alert residents to arriving guests and deliveries. High-rise Concierge/Doorman 11/2019 to Present Flats LLC－ Chicago, IL • Meeting, greeting and directing residents and guests. • Verifying and recording visitor information. • Answering calls professionally and assists callers with directions or instructions for the building. • Receive and process incoming, shipments and/or mail/packages. • Monitor lobby traffic and alert residents to arriving guests and deliveries.



GardaWorld

• Canada
• Security and Investigations
• 700 & Above Employee

• Concierge

  • Apr 2019 - Oct 2020

  Concierge 4/2019 to 10/2019 Garda Security－ Chicago, IL • Ran daily tenant maintenance tracking reports, for management. • Received rent payments and tracked these transactions in database. • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication. • Coordinated general maintenance and repairs to keep facilities operational and attractive. • Oversaw daily operations, maintenance and administration of property. • Escalated critical issues to property manager to deliver immediate resolution. Show less



Phoenix LLC

• 5300 South Lake Shore Drive

• Office Associate

  • Jan 2019 - Mar 2019

  Office Assistant 1/2019 to 3/2019 Phoenix Enterprise II, LLC－ Chicago, IL • Received and routed incoming calls and correspondence to promote timely communication. • Updated paperwork-maintained documents and word processing. • Created, maintained and enter information into database • Organized and maintained filing and document management systems. • Appointment setting, managing calendars. • Requested for liability of certification from companies to confirm and enter data. Show less



Ajilon Professional Staffing

• 1 - 100 Employee

• Information Verifier

  • Nov 2018 - Feb 2019

  Verifier 11/2018 to 2/2019 Ajilion－ Chicago, IL • Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview. • Maintained confidentiality when addressing sensitive information with tact and diplomacy. • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds. • Processing applications to ensure accuracy of information for low-income family who need assistance with paying their gas and electric utility bills. • Collected information related to Social Security Benefits, employment wages and, all other wages through conduction of thorough interviews. • Verified social security benefit letters, social security numbers, employment wages, unemployment benefits wages, and child supports wages with other documents. Show less



Gareda Homemaker Services

• United States
• Individual and Family Services
• 1 - 100 Employee

• Home Health Aide

  • Dec 2012 - Mar 2017

  Gareda Home Health － Calumet City, IL • Delivered high level of assistance with cooking, meal preparation and shopping. • Documented client progress in charts and logbooks. • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being. • Managed various daily job tasks, including patient transportation and appointment scheduling. • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care. • Maintained clean and well-organized environment to promote client happiness and safety. Show less



Chicago Vouchers Services

• Chicago, Illinois, United States

• Document Clerk

  • Dec 2011 - Apr 2012

  Chicago Vouchers Services – Chicago, IL • Kept electronic content legal, secure and accessible for relevant internal and external parties. • Recreated and corrected illegible documents. • Set up documents for individual projects based on specifications. • Completed documents and work requests according to company standards. • Retrieved and processed documents from participants to complete Section 8 vouchers. • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes. • Identified department and user document management requirements by conducting in-depth needs assessments for recertification. Show less