Access to HE Development Officer

• Sep 2017 - Present

Senior Administrator

• Dec 1994 - Present

• Lead the administration of Certa’s qualifications by creating timelines, consulting with centres, producing flowcharts, spreadsheets, uploading the details to Ofqual’s AO Portal and our own customised database and reporting back regularly to the Senior Management Team • Provide detailed proof reading on qualification specifications, Certa policies, marketing brochures, CPD calendar etc • Research qualification funding information from the SFA and report back changes to the Senior Management Team. Show less

Senior Administrator

• Dec 1994 - Present

• Diarize the project tasks for the Qualifications and Development Team (QDT) and share the tasks between the three administrators• Track the administration work for QDT and present weekly reports to my line manager• Using Microsoft Excel and Visio produce detailed flowcharts as part of the qualification process that is incorporated into qualification specifications• Delivered training sessions in Word and Excel in order to bring staff up to the IT competences required by Certa• Actively engage with stakeholders, internal and external providing excellent customer service. • Administer panels for new and existing qualifications, liaising with colleagues and external stake holders: preparing documents, inviting stakeholders• Work efficiently with staff in other teams, maintaining the highest professional standard• Update and maintain areas of Certa’s customised database (Quartz) • Maintain the web site around qualifications and units • Seconded in 2005 to the national organisation (NOCN) where I was instrumental in developing a coaching package for the familiarisation of operational procedures for an in-house database (OPUS). Show less

Administrator

• 1991 - Nov 1994

Answering customers bill queries on the phone Answering customers bill queries on the phone

Administrator

• Aug 1973 - Nov 1984