Experience

The Squirrel Group

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Group HR & Compliance Manager

  • Oct 2001 - Present

  As Group HR & Compliance Manager I am fully accountable for all aspects of the department including, benefits administration, workers compensation, recruitment, employee retention, laying off, training and development, coordinate and manage recruitment, selection and induction processes for all staff, prepare and ensure legally sound and clear contracts. I monitor legislative changes and appropriately review and revise all policies and procedures as appropriate, administer the payroll and benefits programs, provide HR technical support to managers regarding disciplinary hearings, grievances, performance management, and sickness. I perform monthly statistical reporting, data collection and analysis of headcount, labour turnover, and absence rates, evaluate staff performance and render productivity enhancement feedback. I organise training sessions for staff members based on identified training needs, manage payroll, rewards and recognition, perform annual leave calculations, prepare starters and leavers references and immigration paperwork. I ensure health and safety at the work place by using all Personal Protective Equipment (PPE) and adhering to HSE requirements. Notable achievements in this role include: ▪ Successfully leading cross functional teams; monitoring personnel matters, providing timely HR advice to senior management regarding a workforce of 76 working in the hospitality industry ▪ Competently handled the 2017 redundancy process, adeptly represented Hall Garth Hotel by effectively collaborating with representatives of the affected employees to find the most beneficial and workable solutions Show less



Tolwood Multifasteners

• Newton Aycliffe, England, United Kingdom

• Custmer Service Supervisor

  • Dec 1996 - Jun 2002

  As Customer Service Supervisor, I provided high level administrative support to management and the team; directed operations, maintained records and databases, effectively supervised staff and ensured the delivery of superior customer services. I trained new members of staff and assisted them in handling customer enquiries and issues, effectively and promptly resolved client complaints and queries related to products and services. I produced an accurate set of month-end accounts sales ledger, managed debtors, revisited payment plans and came up with revised ones. I developed an effective stock management strategy, conducted regular physical counts, reconciled records; addressed discrepancies and acquired competitively priced quality stock. I collaborated with manufacturers and suppliers in respect of additional charges, ensured timely collections, and certified accuracy of financial information on invoices and supplier accounts. I processed and ensured accurate processing of weekly wage calculations that included casual hire payments and sales consultant earnings relative to their function. Show less