Giles Milkins
Senior IT support technician at Project Vision- Claim this Profile
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Bio
Ben Stapleton
Giles supported the administration and service requests of over a dozen internal Control and Support applications produced by my development team during his time at Marex. He always went the extra mile to help us reach our deadlines in a fast-paced and rapidly growing company. His communicative skills and technical ability were such that I could be sure that when a piece of work was left with him, it was in safe hands and delivered promptly. I do believe that a number of our releases in the last year would have slipped by a week had it not been for his rapid turnaround of work. Giles has a friendly, upbeat attitude that makes working with him a joy, and I would happily work with him again.
Ben Stapleton
Giles supported the administration and service requests of over a dozen internal Control and Support applications produced by my development team during his time at Marex. He always went the extra mile to help us reach our deadlines in a fast-paced and rapidly growing company. His communicative skills and technical ability were such that I could be sure that when a piece of work was left with him, it was in safe hands and delivered promptly. I do believe that a number of our releases in the last year would have slipped by a week had it not been for his rapid turnaround of work. Giles has a friendly, upbeat attitude that makes working with him a joy, and I would happily work with him again.
Ben Stapleton
Giles supported the administration and service requests of over a dozen internal Control and Support applications produced by my development team during his time at Marex. He always went the extra mile to help us reach our deadlines in a fast-paced and rapidly growing company. His communicative skills and technical ability were such that I could be sure that when a piece of work was left with him, it was in safe hands and delivered promptly. I do believe that a number of our releases in the last year would have slipped by a week had it not been for his rapid turnaround of work. Giles has a friendly, upbeat attitude that makes working with him a joy, and I would happily work with him again.
Ben Stapleton
Giles supported the administration and service requests of over a dozen internal Control and Support applications produced by my development team during his time at Marex. He always went the extra mile to help us reach our deadlines in a fast-paced and rapidly growing company. His communicative skills and technical ability were such that I could be sure that when a piece of work was left with him, it was in safe hands and delivered promptly. I do believe that a number of our releases in the last year would have slipped by a week had it not been for his rapid turnaround of work. Giles has a friendly, upbeat attitude that makes working with him a joy, and I would happily work with him again.
Experience
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Project Vision
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Senior IT support technician
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Feb 2023 - Present
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Marex
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United Kingdom
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Financial Services
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700 & Above Employee
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System Analyst
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Aug 2022 - Feb 2023
Service Desk Analyst Service Desk Analyst
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Corporatec (UK) Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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System Analyst
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Apr 2022 - Aug 2022
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Allianz Global Investors
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Financial Services
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700 & Above Employee
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Desktop Support Analyst
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Sep 2019 - Mar 2022
supporting 3 floors of users and various devices supporting 3 floors of users and various devices
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Daisy Group
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IT Services and IT Consulting
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700 & Above Employee
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2nd line support engineer
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2016 - May 2019
As a 2nd line customer service engineer I am responsible for dealing with: • Writing and Implementing changes based on customer requirements. This involves preparing documentation for the customer and a method of process (MOP) for CAB approval. The MOP is a, technical, step by step instruction document to complete the request from the customer. • Provide multi-platform support across a range of different customer environments and technologies • Directly communicate with customers on new and existing issues • Perform in depth troubleshooting across multiple platforms including: Checkpoint Juniper / Junos Cisco Brocade Netapp VMWare Citrix Windows Windows Networking • Raise cases with suppliers for replacement parts, organizing times and dates for swap outs suitable to the customer’s business needs Show less
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ControlCircle
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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2nd line Technical Engineer
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Apr 2008 - Dec 2012
As a 2nd line CSC engineer I am responsible for dealing with customers change requests (CR), this involves preparing documentation for the customer and a method of process (MOP) for CAB approval. The MOP is a, technical, step by step instruction document to complete the request from the customer. I am also responsible for fixing any incidents that occur whilst I am on shift. Some of the technologies I have CR/MOP and trouble shooting experiences with are Checkpoint (SMS, FW), Netapp (Filers), Citrix, Juniper (FW), JunOS (FW), Borcade (Switches, Routers), Cisco (routers, switches and ASAs) and LINUX, Windows networking. Show less
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1st Line Support Engineer
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May 2011 - Jun 2012
Fist line support for customer issues• Provide multi-platform support across a range of different customer environments and technologies • Directly communicate with customers on new and existing issues• Perform basic troubleshooting before handing over to a second line engineers, steps include but not limited to, checking event viewer and command line statistics on windows servers, Dell Open Manager for hardware issues, troubleshooting network issues on switches by reviewing logs, checking firewall logs, routers including protocol checking such as spanning tree, checking netapp filers for Volume, Lun, CIF shares, snapshot issues• Chase tickets for updates and working to client agreed SLAs • Raise cases with suppliers for replacement parts, organising times and dates for swap outs suitable to the customer’s business needs• Manages the One Time Password for Max2000 using Cryptocard/ BlackSheild Show less
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NOC Admin
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Apr 2010 - Apr 2011
• Managed Data Centre Access requests• Managed Deliveries to Data Centres • Raised cases with suppliers for replacement parts• Monthly/ Weekly reports, any requested reports• Worked on internal portal (Max2000) with Development team, using Microsoft SharePoint 2008, and basic HTML and Java script, Microsoft 2008 Active Directory creating customer accounts and setting up new users, and maintaining current users. • Managed the One Time Password for Max2000 using Cryptocard/ BlackSheild Show less
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Internal NOC Engineer
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Apr 2009 - Apr 2010
• Built PC’s on a hardware level, software level, and a network level for new starters. • Resolved internal problems with computer/ printer related problems for internal staff• Worked as a storage engineer using NetApp’s, Dell EMC, Dell EMC SAN, Dell NAS, Dell Das, and Brocade fibre channel switches.
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Data centre Engineer
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Apr 2008 - Apr 2009
• Racking IT equipment• Cabling and Cable Management• Replacing Hardware i.e. hard drives, Fans, CPU, RAM, Power Supplies
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Education
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2004 - 2008
Spanish River High School
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