Experience

Ombud

• United States
• Software Development
• 1 - 100 Employee

• Advisor

  • Feb 2023 - Present

• Chief Operating Officer

  • Nov 2021 - Feb 2023

  Serving the OMBUD team, helping to raise awareness of our market-leading response management solutions.


SetSail
• United States
• Software Development
• 1 - 100 Employee
• Advisory Board

  • Sep 2020 - Present


ConsultGH Ltd

• United States
• Software Development

• CEO | Go-To-Market | Product Management | Positioning | Strategic Narrative | M&A | Strategy

  • Jan 2020 - Feb 2023

  Consulting and advisory services working with Growth Equity and Pre-IPO CEO’s to accelerate revenue growth by enhancing Go To Market operations, refining Product Strategy, and overhauling positioning. Developed an investment thesis for leading Growth Equity firms across multiple sectors of the customer experience technology market. Advised on investment opportunities of more than $1B including successful majority investment in a leading cloud commerce provider, by analyzing market opportunities, competitive dynamics, and unit economics of the companies. Interim CMO for a Sales Technology leader, ramping up Demand Generation, establishing Product Marketing function and creating a plan for inaugural user conference. Strategic narrative development for multiple technology and service providers to differentiate their brands in crowded markets and elevate their proposition to a C-level imperative to increase win-rates.



SAP

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• EVP & GM Sales Cloud || Go-To-Market | Product Management | Engineering | Support | CX

  • Apr 2018 - Dec 2019

  Leading a great to team to 40% revenue growth by repositioning product portfolio and enhancing Go-To-Market operation. Motivated a team of 950 across Go To Market, Product, Engineering, Support and Operations. 4 Gartner Magic Quadrants as Leaders. Customer Experience Cloud of the YearTransformed support to increase customer satisfaction to 85%, reduced case resolution time by 400%, reduced our case queue by 50%Evangelized the new proposition to thousands of people across multiple roadshows, industry and company events, to drive awareness and accelerate sales.

• Executive Sponsor SAP Business Womens' Network | Diversity | Inclusion | Equality

  • Apr 2019 - Nov 2019

  Honored to represent and sponsor an excellent organization promoting gender equality, and inspiring & mentoring women in the workplace.



CallidusCloud

• United States
• Software Development
• 200 - 300 Employee

• EVP & Chief Product Officer || Engineering | Dev Ops | Cloud Ops | M&A | Sales | Marketing | CX

  • May 2017 - Apr 2018

  Responsible for Product Management and Engineering, led 2 acquisitions, managed 3 business units hitting plan and achieving record triple digit growth.Successfully launched 2 new major products 3 Gartner Magic Quadrants and 1 Forrester Wave as leaders, Best in Biz’s Best New Product award, International Business Awards’ Best New Product award.

• SVP, EVP & Chief Marketing Officer

  • May 2013 - May 2017

  Successfully built out a world class marketing organization to consistently deliver triple-digit pipeline growth.Lead sales for our CPQ product line in 2017 signing our largest deal.Managed Alliances team in 2015 signing a strategic partnership with Accenture to accelerate our bookings, achieving plan and significant growth.Lead Product Management team from May 2016, restructuring to successfully launch new organic products.Won 100+ awards including Marketing Team of the Year 2016, Marketing Executive of the Year 2016, 4 Gartner Magic Quadrants as leaders, International Business Awards’ Best Website award 2016, as well as multiple Best Product awards and Executive of the Year and Tech Innovator of the Year for our CEO.

• VP Product Marketing and Communications

  • Jan 2012 - May 2013

  Grew the sales pipeline and our user conference attendance.Rebranded the company and won 30 awards for our products, programs and teams.Successfully executed our first user conference. Met budget, attendance and pipeline generation goals.President’s Club 2013.

• Account Executive, Pre-Sales

  • Jan 2010 - Dec 2011

  Developed new innovation in our demos and winning engagements with fortune 500 companies.Lead sales in EMEA for our acquired products. President’s Club in 2011.


Active Risk
• United Kingdom
• Legal Services
• EMEA Sales Consultant

  • Jun 2008 - Feb 2009
• Business Consultant

  • Oct 2003 - Jun 2008