Experience

Shell Shared Services (Asia) B.V.

• Netherlands
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Process/Project Lead-Crisis Management

  • Jan 2020 - Present

  Span of control covers 14 countries (50+K employees) and works directly with HR Strategy and Country HR Crisis Teams in delivering emergency and crisis management Key Accomplishments:• Transformed the project into a run and maintain operations through process optimization and systems and tools enhancement.• Supervised the delivery of implementation plans for Krakow and Kuala Lumpur for Relatives Response & Accounting for Safety of Staff (RRASS) Model Optimization• Spearheaded the creation and delivery of training materials for the additional 40 resources in Krakow and in Kuala Lumpur which generated cost savings of USD 76K• Coordinated the successful delivery of 4 country drills (Philippines; Netherlands; US, Canada and Oman) which led to simplification and standardization of process execution and alignment of ways of working in relation to emergency or crisis management• Accelerated the visibility and credibility of RRASS project to other countries through the establishment of regular and recurring partnership connects to discuss about processes and future activities related to crisis management Show less

• HR Operations Manager, International Mobility

  • Jan 2015 - Dec 2019

  Led and managed the delivery of end to end HR Operations support (international relocation) to employees before, during and after their expatriation assignments within Americas region and Philippines. Key Accomplishments:• Increased international transfer survey ratings by an average of 20% for the past 4 years (from 68% to 87%) and 20% improvement on the overall data quality through successful delivery of end to end HR support to an average of 800-1000 Shell expatriates within Americas Region and in the Philippines annually• Implemented various continuous improvement initiatives that led to migration of 57 expat-related processes, cost savings of $70k (1FTE) from Brazil to Manila, reduction of data quality errors by 75-80% and decrease on turnaround time on process execution from 3 days to half a day • Transformed team’s structure through a successful and seamless transition to the new organizational model with integration of 2 teams under one leadership and clearer delineation of activities.• Accelerated the onboarding and training program from 6 months to 2 months which resulted to quick turnover of resources to operations and utilization of manpower in workload management Show less

• Team Lead, Learning Administration Team

  • Jan 2010 - Dec 2014

  Responsible in the delivery of approximately 10-12 transactional activities related to learning processes (i.e. creation/manage of learning activities; roster management; etc.) across various portfolios and businesses globally. Key Accomplishments:• Supervised the migration of 12 transactional activities, set-up of Global Learning Portfolio and operationalizing it to cater to the needs of the Learning community globally• Demonstrated strong employee engagement by sustaining an average of 90-95% in Shell People Survey within the 4 years of leadership• Delivered strong operational excellence by consistently having an average of 92% in all key performance indicators monthly• Coordinated various global projects that resulted to optimizing productivity and driving operational excellence for a more efficient delivery of learning portfolio Show less

• HUMAN RESOURCES ANALYST (TIER 1-2)L

  • Oct 2007 - Dec 2010

  Delivered. various HR transactional support to employees in North Americas Region-i.e. reimbursement requests, payments of allowances and benefits, corrections of employee’s recordsKey Accomplishments:• Spearheaded the documentation of the in-country processes and coordinated the job-shadowing with HR partners that led to the migration of 15+ transactional activities of HR in the US to Manila center• Created and promoted the US HR Contact List that served as the reference documentation for authorized requestors and escalation points.• Administered the controls process and ways of working within operations that led to timely corrections of errors captured and 95% of accurate processing of payments prior to the payroll Show less



Southcity Marketing Corporation

• Manila, Philippines

• Operations and Systems Manager

  • Jul 2005 - Mar 2006

  Planned, developed and implemented strategy for personnel and operational management and development ranging from formulating sound polices, rules and programs to effective monitoring, recording, processing and reporting on various transactional activities. Key Accomplishments: • Established systematic ways of working when it comes to various administrative tasks by that led to a quicker turnaround time of handover of documents and communication from General Manager to the staff. • Created a systematic monthly reporting of earnings and purchases that resulted to 100% visibility of cash flows on a monthly basis and enabled the accurate planning of budget for bidding exercises and other operational-related activities Show less



St. Scholastica's College, Manila

• Philippines
• Education Administration Programs
• 100 - 200 Employee

• Program Coordinator

  • Jun 2002 - Jun 2005

  Delivered end to end recruitment, coordination and deployment of volunteer resources to various communities and organizing various community works -i.e. fund raising activities; seminars and workshop, dental missions, etc. Key Accomplishments: • Successfully promoted the volunteer program which resulted to the placement of 4 volunteers in the Philippines and in Tanzania, East Africa within 1-3 year period as well as the deployment of approximately 10 students and professional volunteers annually within the country in short-term period. • Spearheaded the marketing of the Benedictine Volunteer Program internally and externally which led to the 3-year financial sponsorship of the program that help sustained the various activities being held within the country Show less



Benedictine Missionary Sisters of Tutzing

• Tanzania, East Africa

• Benedictine Lay Missionary

  • May 1997 - Dec 2001

  Students’ Activities Coordinator; Librarian; English Teacher; Facilitator for Workshops and Seminars; Counselor; Assistant Secretary – Secondary School for Sisters (Mtwara, Tanzania, East Africa, October 1998-December 2001); Grade School Guidance Counselor and Club Coordinator, St. Agnes’ Academy (Legazpi, Bicol, May 1997 – May 1998) Organized various students’ activities both in academic and extra co-curricular activities –i.e. preparing lesson plans, delivering tutorial services, student-leadership training, retreats and homeroom guidance program; counselling and assisted in the delivery of various administrative tasks such as preparing school reports for school accreditation and organizing and documenting faculty meetings. Key Accomplishments: • Administered English tutorial services resulting to 100% of all Level 4 students passing in their national exam. • Launched a Homeroom Guidance Program that enabled students to creatively express themselves through various recreational activities and groups dynamics activities which effectively fostered teamwork across different groups and empowering individuals to appreciate their own strengths and uniqueness Show less