Experience

TRAX

• Germany
• Music

• Software Developer

  • Oct 2022 - Present

  Miami, Florida, United States



Baptist Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Unit Clerk

  • May 2022 - Sep 2022

  South Miami, Florida, United States • Facilitated admitting and discharging of patients through Cerner Millennium's Power Chart and Capacity Management software. • Governed creation of patient wristbands and labels through Soarian Financial. • Optimized and automated creation of telemetric reports of vitals for patients through VBA in Microsoft Word. • Documented consultations and orders for doctors of patients through Cerner Millennium’s Power chart. • Corresponded with patients over the phone and in-person… Show more • Facilitated admitting and discharging of patients through Cerner Millennium's Power Chart and Capacity Management software. • Governed creation of patient wristbands and labels through Soarian Financial. • Optimized and automated creation of telemetric reports of vitals for patients through VBA in Microsoft Word. • Documented consultations and orders for doctors of patients through Cerner Millennium’s Power chart. • Corresponded with patients over the phone and in-person to resolve any needs they may have Show less



Employment Solutions

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Healthcare Customer Service Agent

  • Jun 2020 - Apr 2022

  • Advised bilingual health patients on their test results for Covid-19. • Sympathetically Counseled test results with the upmost care and empathy to the emotional state of the patient. • Successfully Demonstrated correct usage of HIPPA guidelines and company policy when disclosing personal information and results to patients. • Successfully adapted to a new job environment from providing customer support from a technical role to a healthcare role. This new perspective… Show more • Advised bilingual health patients on their test results for Covid-19. • Sympathetically Counseled test results with the upmost care and empathy to the emotional state of the patient. • Successfully Demonstrated correct usage of HIPPA guidelines and company policy when disclosing personal information and results to patients. • Successfully adapted to a new job environment from providing customer support from a technical role to a healthcare role. This new perspective taught me new methods in handling client information and support. • Efficiently Reduced the high volume of calls for our customer service team by 2% while staying consistent with quality of customer service. Show less



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Delivery Driver

  • Sep 2020 - Nov 2020

  Miami, Florida, United States • Delivered high-quality food items to our customers in a safe, courteous, and timely manner. • Established and maintained outstanding relations with customers. • Reviewed and verified purchase requests to ensure accuracy. • Efficiently reduced the workload of inhouse associates by assisting in cleaning and organization. • Maintained delivery logs and records for documentation purposes.



Miami Dade College

• United States
• Higher Education
• 700 & Above Employee

• I.T Helpdesk Student Assistant

  • Jan 2018 - Dec 2019

  • Documented and tracked computer inventory on campus for our system admin using Excel and cross reference it with active directory to verify active computer count across the college. • Coordinated with campus department heads to provide ghosting/reimaging for new employee computers using Windows deployment services or Symantec Ghost to set up workstations. • Successfully resolved a multitude of different hardware and software issues of projectors and computers usually… Show more • Documented and tracked computer inventory on campus for our system admin using Excel and cross reference it with active directory to verify active computer count across the college. • Coordinated with campus department heads to provide ghosting/reimaging for new employee computers using Windows deployment services or Symantec Ghost to set up workstations. • Successfully resolved a multitude of different hardware and software issues of projectors and computers usually involving corrupted hard drives, faulty ram, or replacement of graphic cards. • Managed ticket creation for our field technicians while simultaneously diagnosing and resolving issues with clientele on the phone. • Assisted in setting up events for incoming visitors to the college. This involved setting up event computer workstations and validating projectors are working correctly through Crestron Fusion Show less