Experience

BIG LINK CONSULTING

• Business Development Consultant

  • Sep 2020 - Present

  To represent Big Link Consulting and consult for our own company as well as our clients. To lead and manage potential consultants and teams on the Big Link Potentials Programme as well as mentor them and work in conjunction with our management structures. To assist management and other consultants to develop our clients, partners, sponsors etc and to manage and action any processes those are rolled out by Big Link Consulting.



Definitive Auto Group

• External Sales Executive

  • Nov 2019 - Present



Junk Mail Media Group

• Telesales and Field Sales Agent

  • Feb 2018 - Present

• Call Centre Sales Team Leader

  • Feb 2017 - Feb 2018



Imvula Quality Protection

• Control Room Supervisor

  • Oct 2016 - Apr 2017

  Control Room SupervisorTo assist the Control Room Manager in ensuring the effective running of the Control Room so that exceptional service levels are maintained. Ensuring that all confirmation of postings, alarm activations/events, and incoming calls are actioned in accordance with the standard operating procedures.Responsibilities:Assisting with supervision and management of staff and control room related functions.Ensuring sufficient time is spent every shift on… Control Room SupervisorTo assist the Control Room Manager in ensuring the effective running of the Control Room so that exceptional service levels are maintained. Ensuring that all confirmation of postings, alarm activations/events, and incoming calls are actioned in accordance with the standard operating procedures.Responsibilities:Assisting with supervision and management of staff and control room related functions.Ensuring sufficient time is spent every shift on supervising and guiding staff and that shortcomings/operational inefficiencies are communicated to the Control Room ManagerEnsuring acceptable service levels are maintained at all times and assist with the action of alarm signals/events and confirmation of postings as required.Reporting for duty timeously so that a full staff complement is maintained at all times.Arranging relieversComplying with the roster.Reporting incidents/events as required in terms of the prevailing procedures.Support and assist the technical department and new sales.Ensuring that the shift complies with the relevant policies, procedures and job instructions and take appropriate disciplinary steps or refer to the Control Room Manager where necessary.Ensuring that customer service levels are exceptional and that external customers, as well as internal customers, receive exceptional service.Ensuring that all customer calls/inquiries are handled professionally, effectively and with empathy.Ensuring on-going open communication with managers and other staff to facilitate excellent teamwork and support.Ensuring that telephone calls are answered within 3 rings where possible.Conducting scheduled tests of systems and report problems immediately.Systems:•Alarm Management System (AMS)•Listener Lite Alarm Monitoring System,•Information Management System.•Geotab (Fleet Monitoring System)•Bloodhound Patrol Monitoring System.•Instacom Patrol Monitoring System. Show more Show less



Electronic Toll Collection

• Call Center Supervisor

  • Jun 2012 - May 2015

• Call Center 2IC to Supervisor

  • Jan 2011 - May 2012



Absa Group

• Call Center Agent

  • May 2007 - Dec 2010

  ABSA CARD DIVISIONCall Centre Agent/Sales• Helping Absa clients and Absa branches for any credit card queries.• Doing follow-ups on client’s applications.• Doing limit increases on accounts/decreasing limits.• Upgrading of accounts.• Logging complains.• Arranging of debit orders.• Updating information on client’s accounts.• Also part of the STS team (Sales through service) selling products to our clients.• Tracking lost credit… ABSA CARD DIVISIONCall Centre Agent/Sales• Helping Absa clients and Absa branches for any credit card queries.• Doing follow-ups on client’s applications.• Doing limit increases on accounts/decreasing limits.• Upgrading of accounts.• Logging complains.• Arranging of debit orders.• Updating information on client’s accounts.• Also part of the STS team (Sales through service) selling products to our clients.• Tracking lost credit cards.• Ordering new cards that were not sent to branches/post offices.• Outbound and inbound.• Part of the LCM Team, (Life Cycle Management).• Customer retention. Show more Show less



Junk Mail Media Group

• Call Center Agent

  • Sep 2005 - Apr 2007

  • Placing classified adverts.• Selling products to clients.• Meeting deadlines.