Experience

Sam's Club

• United States
• Retail
• 300 - 400 Employee

• Senior Director

  • May 2023 - Present

  Fort Worth, Texas, United States

• Assistant General Manager

  • May 2022 - May 2023

  Fort Worth, Texas, United States



Amazon

• United States
• Software Development
• 700 & Above Employee

• Senior Operations Manager

  • Jun 2020 - May 2022

  Dallas-Fort Worth Metroplex • Led a team of 4 Operations Managers, 16 Area Managers, and 3K Associates across both Inbound/Outbound operations • Led process change and lean initiatives to enable continuous improvement initiatives across the network • Worked across business functions to lead and drive operational excellence • Directed a $10MM fluid loading expansion that netted over $150MM in placement and transportation savings across the site/network • Mentored 6 Operations Managers to Sr. Operations Managers… Show more • Led a team of 4 Operations Managers, 16 Area Managers, and 3K Associates across both Inbound/Outbound operations • Led process change and lean initiatives to enable continuous improvement initiatives across the network • Worked across business functions to lead and drive operational excellence • Directed a $10MM fluid loading expansion that netted over $150MM in placement and transportation savings across the site/network • Mentored 6 Operations Managers to Sr. Operations Managers in FY 2020-22

• Site Leader

  • Sep 2019 - Jun 2020

  Dallas/Fort Worth Area • Led a special handling site of 4 Operations Managers, 8 Area Managers, and 700 Associates • Provided strategic long-term planning, labor planning, rate forecasting, and peak season planning • Worked closely with support staff including HR, Finance, Maintenance Engineering, Safety, and IT to secure support and resources for projects and initiatives

• Operations Manager

  • Aug 2017 - Sep 2019

  Dallas/Fort Worth Area • Led a team of 8 Area Managers and 300 Associates • Established objectives and metrics for safety, quality, productivity, and customer experience • Worked on strategic projects that contributed to total building and network wide impact



Target

• United States
• Retail
• 700 & Above Employee

• Store Team Lead

  • Aug 2015 - Aug 2017

  Tulsa, Oklahoma • Increased sales volume by 5% in less than 1 year • Managed staff of 250+ sales associates, 12 team leaders and 5 assistant managers to lead Region in financial accountability and gross margin • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations to help keep store focuses on driving sales

• Executive Team Leader Sales Floor/ Guest Experience

  • Mar 2014 - Aug 2015

  Fayetteville, Arkansas • Coached 120 employees and assisted with quarterly performance reviews • Responsible for merchandising and maintaining brand standards for a 38-million-dollar store • Translated business needs and priorities into actionable sales strategies

• Executive Team Leader Logistics

  • Nov 2011 - Mar 2014

  Rogers, Arkansas • Coached 120 employees and assisted with quarterly performance reviews • Responsible for merchandising and maintaining brand standards for a 38-million-dollar store • Translated business needs and priorities into actionable sales strategies



Davis Law Firm

• Runner

  • Aug 2009 - Nov 2011



Direct Buy

• Sales & Customer Service Representative

  • Jun 2008 - Dec 2008

  • Greeted Customers and determined their specific needs • Developed expertise in customer service and “closing the sale” • Diplomatically handled problems and formulated strategic solutions



Baptist Health Center

• Accounts Payable Intern

  • May 2007 - Dec 2007

  Little Rock, Arkansas Area • Checked all figures, postings, and documents to ensure mathematical accuracy, and properly coded for general ledger posting and composed detailed spreadsheets for credit lines and issued payments. • Worked closely with Operations to ensure proper match of invoice to terms of purchase order as well as assisted in depreciation projects involving hospital equipment. • Maintained accounts payable for overhead expenses as well as recorded and reconciled outstanding invoices.