Gihan ElGendy
Senior Resources Manager at HNI - Human Network International.- Claim this Profile
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Arabic Native or bilingual proficiency
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English Full professional proficiency
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Bio
Dr Nihal El Daly
I have dealt with Gihan in my capacity as Senior Consultant with HNI. She is a wonderful professional with a great attitude. She has very high awareness of client needs and demonstrates high customer centricity. It is a pleasure dealing with Gihan and I know I can always count on her diligence and accountability. She has very high ownership and excellent communication skills. I love her overall attitude to work!
Ahmed Maamoun
I've had the pleasure of working with Gihan now for 2 years and a half as an external learning and development consultant. Gihan was consistently supportive in making sure I have what I need to execute my job perfectly well especially during challenging times. Most importantly she always listened to my concerns, requests, and tried to accommodate to the best of her ability. she also succeeded in making me feel part of the team which created increased my sense of loyalty and partnership towards her organization that made my work experience with her always enjoyable and worthy of my time and effort.
Dr Nihal El Daly
I have dealt with Gihan in my capacity as Senior Consultant with HNI. She is a wonderful professional with a great attitude. She has very high awareness of client needs and demonstrates high customer centricity. It is a pleasure dealing with Gihan and I know I can always count on her diligence and accountability. She has very high ownership and excellent communication skills. I love her overall attitude to work!
Ahmed Maamoun
I've had the pleasure of working with Gihan now for 2 years and a half as an external learning and development consultant. Gihan was consistently supportive in making sure I have what I need to execute my job perfectly well especially during challenging times. Most importantly she always listened to my concerns, requests, and tried to accommodate to the best of her ability. she also succeeded in making me feel part of the team which created increased my sense of loyalty and partnership towards her organization that made my work experience with her always enjoyable and worthy of my time and effort.
Dr Nihal El Daly
I have dealt with Gihan in my capacity as Senior Consultant with HNI. She is a wonderful professional with a great attitude. She has very high awareness of client needs and demonstrates high customer centricity. It is a pleasure dealing with Gihan and I know I can always count on her diligence and accountability. She has very high ownership and excellent communication skills. I love her overall attitude to work!
Ahmed Maamoun
I've had the pleasure of working with Gihan now for 2 years and a half as an external learning and development consultant. Gihan was consistently supportive in making sure I have what I need to execute my job perfectly well especially during challenging times. Most importantly she always listened to my concerns, requests, and tried to accommodate to the best of her ability. she also succeeded in making me feel part of the team which created increased my sense of loyalty and partnership towards her organization that made my work experience with her always enjoyable and worthy of my time and effort.
Dr Nihal El Daly
I have dealt with Gihan in my capacity as Senior Consultant with HNI. She is a wonderful professional with a great attitude. She has very high awareness of client needs and demonstrates high customer centricity. It is a pleasure dealing with Gihan and I know I can always count on her diligence and accountability. She has very high ownership and excellent communication skills. I love her overall attitude to work!
Ahmed Maamoun
I've had the pleasure of working with Gihan now for 2 years and a half as an external learning and development consultant. Gihan was consistently supportive in making sure I have what I need to execute my job perfectly well especially during challenging times. Most importantly she always listened to my concerns, requests, and tried to accommodate to the best of her ability. she also succeeded in making me feel part of the team which created increased my sense of loyalty and partnership towards her organization that made my work experience with her always enjoyable and worthy of my time and effort.
Credentials
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Innovation Management Diploma
International Business Management Institute (IBMI)Oct, 2022- Nov, 2024 -
Diploma in Human Resources
The CPD Certification ServiceSep, 2022- Nov, 2024 -
Authorized Training Partner
Project Management InstituteMar, 2021- Nov, 2024
Experience
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HNI
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Professional Training and Coaching
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1 - 100 Employee
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Senior Resources Manager
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Jan 2022 - Present
• Reduced departmental costs by 20% through the implementation of a lean management program, which included value stream mapping, standardized work, visual factory, and cause-and-effect problem analysis to improve production, by increasing the efficiency of the staff by 25% and reducing the number of seasonal employees by 50% through cross-training.• Reduced staff turnover from 25% to 10% through the development and implementation of a retention program that included training and development, performance reviews, and recognition programs.• Increased the department’s on-time delivery performance from 80% to 95%, reducing customer complaints by 50%.• Performance management of team of 200+ trainers including coaching, training and development, performance reviews, and disciplinary actions.• Successfully transitioned the department to a self-managed model, which improved staff productivity by 30% and eliminated the need for seasonal employees.• Developed and implemented a recruitment and selection process that increased the number of qualified candidates by 50% and reduced the time to fill positions by 50%. Show less
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Resources Manager
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Aug 2018 - Feb 2022
• Real time resources allocation and management.• Strategically planned and oversaw the allocation of Trainers and all company resources.• Reviewed and analyzed monthly financial results to identify training needs.• Reduced trainer costs by 25%.• Implemented a blended learning program which increased the efficiency of onboarding new employees by 50%.• Awarded Employee of the month May 2019 for outstanding performance.
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Project Manager
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Mar 2018 - Aug 2018
• Created a detailed work plan for each project, outlining specific tasks, milestones, and required resources in order to deliver training programs on time and within budget.• Led project team meetings, developed and delivered presentations to management and other stakeholders, and created and maintained project documentation.• Successfully delivered 100+ training programs Virtual and Face to Face on time and within budget, which resulted in an overall improvement in employee satisfaction with the training and development programs.• Reduced training delivery time by 50% and improved project budget by 25% through the use of innovative technologies and approaches.• Achieved 100% customer satisfaction rating on all projects.• Led and directed the work of project team members, including subcontractors, to ensure successful project completion.• Led process improvements for program, decreasing the time to hire by 20% and improving customer satisfaction by 15%. Show less
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MEAWARDS Institute
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Events Services
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Awards Manager (Linked to Datamatix)
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Mar 2016 - Feb 2018
• Oversee the criteria set for the awards • Manage the Awards team’s tasks to execute full cycle implementation activities with regards to the Awards • Follow-up on corrective actions related to KPI, and ensure SLAs are modified and updated when and if needed • Supervise the organization process of Awards Ceremonies from A-Z. • Oversee the criteria set for the awards • Manage the Awards team’s tasks to execute full cycle implementation activities with regards to the Awards • Follow-up on corrective actions related to KPI, and ensure SLAs are modified and updated when and if needed • Supervise the organization process of Awards Ceremonies from A-Z.
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Datamatix
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United Arab Emirates
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Events Services
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1 - 100 Employee
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Events Manager
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Mar 2016 - Feb 2018
• Management of large scale events of 1000+ people• Planned and managed all aspects of events/conferences from conception to completion, resulting in an increase of attendees by 20%. • Demonstrated superb project management skills by ensuring that all events were executed on time and within budget. • Leading team of 3-5 people depending on event size. • Managed all event logistics, including venue selection, catering, and décor. • Received positive feedback from attendees for creating a stunning and memorable event experience. • Proven track record of success in event planning and management. • Ran interviews with potential new employees that increased the quality of the event staff by 72%. • Established and managed the awad ceremonies with each conference. • Improved efficiency and quality of events while reducing operational costs by 30%. Show less
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Mega Investments securities
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Egypt
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Financial Services
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1 - 100 Employee
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Operations Officer
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Jan 2014 - Jan 2015
• Monitored the Egyptian Stock Market • Analyzed, designed, documented, and implemented internal reporting systems and procedures for the stocks market and the company • Planned and oversaw the strategic, operational, and administrative aspects of the stocks market. • Monitored the Egyptian Stock Market • Analyzed, designed, documented, and implemented internal reporting systems and procedures for the stocks market and the company • Planned and oversaw the strategic, operational, and administrative aspects of the stocks market.
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7 Points Group
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Saudi Arabia
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Consumer Services
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1 - 100 Employee
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Corporate Banking Relationship Manager
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Jul 2012 - Apr 2013
• Successfully grew a $1.5 million credit line to a $10 million credit line through regular interaction with the client and building a relationship of trust. • Managed all aspects of business with a portfolio of Large Corporate customers within the Commercial Banking Division. • Developed account relationship of onshore and offshore corporate clients. • Conducted financial analysis using credit skills, spreading of accounts, ratio analysis, balance sheet and evaluation of security, evaluation of parent support policies, judgment of management and strategy. Prepare concise credit proposals to submit to all Saudi and Bahrain Banks. • Oversaw the customer documentation submission is complete & in compliance with the bank’s requirements. Show less
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Deutsche Gulf Finance
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Saudi Arabia
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Credit Officer
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Dec 2011 - Jul 2012
• Reduced delinquency rates by 15% and increased average credit score of borrowers by 50 points. • Reviewed the quality of applications regards all Simah and other documents issues. • Managed and controlled the risk of counterparty default that may significantly impact the business also provide strategic importance regarding the optimization of the risk/return ratio of asset portfolios. • Employee of the Month standard of excellence "March 2012" • Reduced delinquency rates by 15% and increased average credit score of borrowers by 50 points. • Reviewed the quality of applications regards all Simah and other documents issues. • Managed and controlled the risk of counterparty default that may significantly impact the business also provide strategic importance regarding the optimization of the risk/return ratio of asset portfolios. • Employee of the Month standard of excellence "March 2012"
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Education
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2019 - 2022
Girne American University
Master of Business Administration - MBA, Business Administration and Management, General -
2009 - 2013
The Open University
Bachelor's degree, Computer Science with Business Administration
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