Experience

York International Agency, LLC
• Senior Account Manager

  • Aug 2014 - Present


Agencia Latina

• United States
• Music
• 1 - 100 Employee

• Administrative Assistant & Office Manager

  • Feb 2013 - Aug 2014

  •Assist Spanish speaking customers with the interview process for income tax preparation •Data entry on Excel spreadsheets for profit & loss reports •Translate documents such as birth certificates, diplomas and legal paperwork •Process immigration application documents •Process paperwork for tax ID applications •Assist Spanish speaking customers with the interview process for income tax preparation •Data entry on Excel spreadsheets for profit & loss reports •Translate documents such as birth certificates, diplomas and legal paperwork •Process immigration application documents •Process paperwork for tax ID applications



Diageo

• United Kingdom
• Beverage Manufacturing
• 700 & Above Employee

• HR Specialist

  • Nov 2013 - May 2014

  •Provided superior customer service to all phone and email inquiries from North America, Latin America and the Caribbean •Resolved all queries with reference to the Workday HRMS software application processes, payroll, benefits and HR systems •Logged all details onto the Diageo query management system •Coached and directed employees and managers in the use of the Workday HRMS software •Executed pensionable reports from SAP Global View and People Soft payroll software •Reviewed requests and provided guidance for leaves of absences for North America •Escalated pending issues to appropriate individuals or teams Show less



CREATIVE BENEFIT PLANNING

• United States
• Insurance

• Client Service Representative

  • Nov 2008 - Feb 2013

  •Assisted Account Manager on all account duties including implementation of new clients, client correspondence and administration of new business carrier applications •Tracked and verified RFPs for group clients •Generated censuses for renewals & followed through on all aspects of open enrollment processes •Processed enrollments, changes and terminations via carrier portals or manually •Expedited critical responses to claim issues and provided clients with accurate and updated information •Responsible for monthly billing reconciliation and resolution with appropriate carriers •Established and developed client and carrier relationships •Set up health fairs and flu shot clinics for various clients, including contacting carriers and all vendors affiliated to subject matter of wellness •Attended open enrollment meetings as Spanish speaking liaison •Daily upkeep of all client interaction on CRM database •Maintained files and updated management regularly on issues log, executed documentation issues, and sustained client required business documentation •Identified important business needs of clients and assisted with achieving objectives by effectively communicating to the Account Manager Show less



EXECUTIVE TRANSPORTATION GROUP

• Canada

• Customer Service & Billing Administrator

  • May 2000 - Aug 2008

  •Provided administrative support to Vice President of Operations •Participated in team effort to streamline a national account billing process •Led nine-month long project to investigate complex billing issues for a key national account •Resolved escalated corporate client service issues •Prepared correspondence, reports, and spreadsheets for executive management •Managed accounts payable, reviewed invoices, obtained payment approval from executives, and transmitted payables to corporate offices •Acted as liaison between corporate office and 26 branch employees regarding payroll and commission issues •Conducted detailed analysis of account activity utilizing Excel to generate reports and resolve discrepancies •Generated call reports, calculated call fees, and communicated information to corporate office for billing •Reviewed aging reports and interacted with clients on issues regarding billing, credit cards, and statements Show less



New England Limousine, Inc.

• United States
• Manufacturing

• Vice President

  • Aug 1989 - May 2000

  •Built relationships with customers based on reputation for impeccable service and reliability •Oversaw all aspects of client bookings and dispatching •Managed the hiring, training, and scheduling of a team of drivers and oversaw a support staff of dispatchers and operators in providing 24/7 client services •Generated and transmitted credit card vouchers for corporate clients’ expense reporting via email, fax, and mail •Reviewed and interacted with clients on issues regarding billing, credit cards, statements and customer service issues •Managed accounts payable and accounts receivable Show less



CIRCON ACMI

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Sales Administrator - Int'l Division

  • Jun 1984 - Mar 1989

  •Supported global sales activities for a manufacturer of medical equipment •Oversaw processing of orders and shipments •Organized educational seminars to introduce physicians to new technology •Traveled overseas serving as a translator in operating rooms during urological procedures and teaching environments •Coordinated extensive international travel arrangements for visiting physicians and sales representatives coming into the United States •Supported global sales activities for a manufacturer of medical equipment •Oversaw processing of orders and shipments •Organized educational seminars to introduce physicians to new technology •Traveled overseas serving as a translator in operating rooms during urological procedures and teaching environments •Coordinated extensive international travel arrangements for visiting physicians and sales representatives coming into the United States



CONTINENTAL FOREST INDUSTRIES

• Export Administrator - Int'l Division

  • May 1981 - Dec 1983

  •Coordinated shipments to clients on a worldwide basis •Provided administrative support to executive management •Secured letters of credit and expedited shipments through customs •Utilized bilingual skills to interact with overseas clients •Coordinated shipments to clients on a worldwide basis •Provided administrative support to executive management •Secured letters of credit and expedited shipments through customs •Utilized bilingual skills to interact with overseas clients