Director

• Jun 2022 - Present

Regional Human Resources Director

• May 2021 - Aug 2022

Regional Human Resources Manager

• Sep 2019 - May 2021

Provide critical oversight for HR managers presiding over 1.1K employees and operating across six work sites. Develop and implement policies for all HR activities, including recruiting, onboarding, training, benefits and compensation, workforce planning and performance evaluation. Designated to steer labor relations and represent the firm at EEOC and DOL hearings, executing 11 separate collective bargaining agreements, and serving as the main point of contact for dispute resolution… Show more Provide critical oversight for HR managers presiding over 1.1K employees and operating across six work sites. Develop and implement policies for all HR activities, including recruiting, onboarding, training, benefits and compensation, workforce planning and performance evaluation. Designated to steer labor relations and represent the firm at EEOC and DOL hearings, executing 11 separate collective bargaining agreements, and serving as the main point of contact for dispute resolution, harassment allegations, grievances, and policy interpretation for union and non-union employees. Partner with the legal department to execute a reduction in force (RIFs) directives, performing quality assurance, and ensuring requisite paperwork, severance packages, and exit interviews are complete.

Multi Unit Human Resources Manager

• Mar 2018 - Aug 2019

Provide strategic leadership of HR functions for Korean and Hawaiian Airlines as well as 3 lines of business, including Cargo, Ground Handling and Fueling for 25 other airlines, consisting of a total of 1,400 employees. Lead the development and execution of processes and strategies for managing recruitment and staffing, team training and development, regulatory compliance, employee relations, and performance management. Directly accountable for ensuring the adherence to state and federal… Show more Provide strategic leadership of HR functions for Korean and Hawaiian Airlines as well as 3 lines of business, including Cargo, Ground Handling and Fueling for 25 other airlines, consisting of a total of 1,400 employees. Lead the development and execution of processes and strategies for managing recruitment and staffing, team training and development, regulatory compliance, employee relations, and performance management. Directly accountable for ensuring the adherence to state and federal employment laws, including EEO, FMLA, and FLSA through accurate data reporting and management. Manage a team of 6 direct reports. Hired to support the start-up of Korean and Hawaiian Airlines, staffing all 3 lines of business to ensure the successful attainment of corporate goals and customer expectations. Reduced position openings from 15% to <2% by restructuring the Recruiting department and strategies; overhauled recruiting staff, hired qualified candidates and introduced new recruitment efforts, including job fairs, hiring events and online prospecting. Spearheaded the creation of an employee recognition program, driving improvements to employee engagement, morale, and retention. HR Business Partner for corporate office and executives, leading the introduction and enhancement of company-wide programs, processes, and initiatives across the Boston locations. Established reporting and analytics processes using existing technologies, including Lawson, Taleo, and A&E, enabling the accurate tracking of key HR data and performance metrics. Built and continue to manage strong relationships with cross-functional leadership, employees and union representatives to quickly resolve all grievances and maintain a positive working culture. Show less Provide strategic leadership of HR functions for Korean and Hawaiian Airlines as well as 3 lines of business, including Cargo, Ground Handling and Fueling for 25 other airlines, consisting of a total of 1,400 employees. Lead the development and execution of processes and strategies for managing recruitment and staffing, team training and development, regulatory compliance, employee relations, and performance management. Directly accountable for ensuring the adherence to state and federal… Show more Provide strategic leadership of HR functions for Korean and Hawaiian Airlines as well as 3 lines of business, including Cargo, Ground Handling and Fueling for 25 other airlines, consisting of a total of 1,400 employees. Lead the development and execution of processes and strategies for managing recruitment and staffing, team training and development, regulatory compliance, employee relations, and performance management. Directly accountable for ensuring the adherence to state and federal employment laws, including EEO, FMLA, and FLSA through accurate data reporting and management. Manage a team of 6 direct reports. Hired to support the start-up of Korean and Hawaiian Airlines, staffing all 3 lines of business to ensure the successful attainment of corporate goals and customer expectations. Reduced position openings from 15% to <2% by restructuring the Recruiting department and strategies; overhauled recruiting staff, hired qualified candidates and introduced new recruitment efforts, including job fairs, hiring events and online prospecting. Spearheaded the creation of an employee recognition program, driving improvements to employee engagement, morale, and retention. HR Business Partner for corporate office and executives, leading the introduction and enhancement of company-wide programs, processes, and initiatives across the Boston locations. Established reporting and analytics processes using existing technologies, including Lawson, Taleo, and A&E, enabling the accurate tracking of key HR data and performance metrics. Built and continue to manage strong relationships with cross-functional leadership, employees and union representatives to quickly resolve all grievances and maintain a positive working culture. Show less

Multi Unit -Senior HR Business Partner

• Jan 2017 - Mar 2018

Managed HR functions for a workforce of 1K employees across 6 locations. Led a team of 3 direct reports responsible for performing all HR, payroll and accounts receivable activities, including recruitment and selection, employee relations, payroll, performance management and compliance. Coordinated and led new hire onboarding, processed new hire paperwork and prepared employee records. Established and maintained a productive and positive business culture to promote engagement and retention… Show more Managed HR functions for a workforce of 1K employees across 6 locations. Led a team of 3 direct reports responsible for performing all HR, payroll and accounts receivable activities, including recruitment and selection, employee relations, payroll, performance management and compliance. Coordinated and led new hire onboarding, processed new hire paperwork and prepared employee records. Established and maintained a productive and positive business culture to promote engagement and retention. Oversaw the recruitment, screening, interviewing and hiring of qualified candidates to meet staffing requirements, as well as the disciplinary process and exit interviews. Coordinated and facilitated orientation for new hires, educating them on existing policies, processes and protocol. Handled all employee relations functions, including addressing complaints and grievances and general inquiries. Partnered with site leadership in establishing employee goals, facilitating performance evaluations and providing ongoing feedback and coaching to drive internal improvements. Supported the company expansion by onboarding 300+ new associates to perform daily operations at the initial Boston operation, servicing a major airline, as well as 600+ staff for the MA, NH and RI airport locations. Currently in the process of onboarding 300+ new candidates to support the 2nd Boston location. Introduced operational improvements to overturn a 55%+ attrition rate, introducing employee engagement initiatives to improve attrition rate to 22%. Improved the onboarding process, which previously required candidates to complete all of their paperwork at-home; transitioned to an onsite document process to help candidates in understanding how to use Jobline and Sterling System for completing required documentation. Oversaw a union workforce of 100+, handling the management and resolution of grievances. Show less Managed HR functions for a workforce of 1K employees across 6 locations. Led a team of 3 direct reports responsible for performing all HR, payroll and accounts receivable activities, including recruitment and selection, employee relations, payroll, performance management and compliance. Coordinated and led new hire onboarding, processed new hire paperwork and prepared employee records. Established and maintained a productive and positive business culture to promote engagement and retention… Show more Managed HR functions for a workforce of 1K employees across 6 locations. Led a team of 3 direct reports responsible for performing all HR, payroll and accounts receivable activities, including recruitment and selection, employee relations, payroll, performance management and compliance. Coordinated and led new hire onboarding, processed new hire paperwork and prepared employee records. Established and maintained a productive and positive business culture to promote engagement and retention. Oversaw the recruitment, screening, interviewing and hiring of qualified candidates to meet staffing requirements, as well as the disciplinary process and exit interviews. Coordinated and facilitated orientation for new hires, educating them on existing policies, processes and protocol. Handled all employee relations functions, including addressing complaints and grievances and general inquiries. Partnered with site leadership in establishing employee goals, facilitating performance evaluations and providing ongoing feedback and coaching to drive internal improvements. Supported the company expansion by onboarding 300+ new associates to perform daily operations at the initial Boston operation, servicing a major airline, as well as 600+ staff for the MA, NH and RI airport locations. Currently in the process of onboarding 300+ new candidates to support the 2nd Boston location. Introduced operational improvements to overturn a 55%+ attrition rate, introducing employee engagement initiatives to improve attrition rate to 22%. Improved the onboarding process, which previously required candidates to complete all of their paperwork at-home; transitioned to an onsite document process to help candidates in understanding how to use Jobline and Sterling System for completing required documentation. Oversaw a union workforce of 100+, handling the management and resolution of grievances. Show less

Store Manager

• 2012 - 2017

Oversaw operations for high-volume retail store with full accountability for the hiring, development and leadership of a staff of up to 150+ associates. Directed P&L, performance evaluations, merchandising, inventory control and customer services functions, as well as staff scheduling, cash handling and process improvement. Led all in-store HR functions, including coordinating the onboarding process and managing personnel records, as well as handling employee relations and disciplinary… Show more Oversaw operations for high-volume retail store with full accountability for the hiring, development and leadership of a staff of up to 150+ associates. Directed P&L, performance evaluations, merchandising, inventory control and customer services functions, as well as staff scheduling, cash handling and process improvement. Led all in-store HR functions, including coordinating the onboarding process and managing personnel records, as well as handling employee relations and disciplinary action. Supported the promotion of sales staff to management roles through leadership development and mentoring. Managed the full talent acquisition process, handling the recruitment, interviewing, screening and hiring of candidates, as well as employee training and development. Increased sales volume for multiple locations under leadership, achieving up to top 10 store in company. Show less Oversaw operations for high-volume retail store with full accountability for the hiring, development and leadership of a staff of up to 150+ associates. Directed P&L, performance evaluations, merchandising, inventory control and customer services functions, as well as staff scheduling, cash handling and process improvement. Led all in-store HR functions, including coordinating the onboarding process and managing personnel records, as well as handling employee relations and disciplinary… Show more Oversaw operations for high-volume retail store with full accountability for the hiring, development and leadership of a staff of up to 150+ associates. Directed P&L, performance evaluations, merchandising, inventory control and customer services functions, as well as staff scheduling, cash handling and process improvement. Led all in-store HR functions, including coordinating the onboarding process and managing personnel records, as well as handling employee relations and disciplinary action. Supported the promotion of sales staff to management roles through leadership development and mentoring. Managed the full talent acquisition process, handling the recruitment, interviewing, screening and hiring of candidates, as well as employee training and development. Increased sales volume for multiple locations under leadership, achieving up to top 10 store in company. Show less

HR/Operations/Assistant Store Manager

• 2011 - 2012

Assisted in overseeing the coordination and execution of HR functions for workforce of 136 associates. Performed a broad scope of daily activities, including recruiting, screening and interviewing candidates. Oversaw the planning and management of staff training and development to ensure optimal performance across all functional areas. Processed payroll and monitored labor expenses, working with store leadership team to address issues. Contributed to workforce planning… Show more Assisted in overseeing the coordination and execution of HR functions for workforce of 136 associates. Performed a broad scope of daily activities, including recruiting, screening and interviewing candidates. Oversaw the planning and management of staff training and development to ensure optimal performance across all functional areas. Processed payroll and monitored labor expenses, working with store leadership team to address issues. Contributed to workforce planning operations, including revising staffing requirements according to seasonal workforce demands. Show less Assisted in overseeing the coordination and execution of HR functions for workforce of 136 associates. Performed a broad scope of daily activities, including recruiting, screening and interviewing candidates. Oversaw the planning and management of staff training and development to ensure optimal performance across all functional areas. Processed payroll and monitored labor expenses, working with store leadership team to address issues. Contributed to workforce planning… Show more Assisted in overseeing the coordination and execution of HR functions for workforce of 136 associates. Performed a broad scope of daily activities, including recruiting, screening and interviewing candidates. Oversaw the planning and management of staff training and development to ensure optimal performance across all functional areas. Processed payroll and monitored labor expenses, working with store leadership team to address issues. Contributed to workforce planning operations, including revising staffing requirements according to seasonal workforce demands. Show less

Store Manager

• 2008 - 2011

Managed all operational functions, including sales and customer service, merchandising, HR, marketing and staff development. Partnered with cross-functional teams to ensure the attainment of operational goals while driving ongoing improvements. Handled all employee relations, grievances and succession planning. Served as trainer for new store managers and assistants across the Greater Boston District. Led the district-wide rollout of Kronos, handling the training and support for… Show more Managed all operational functions, including sales and customer service, merchandising, HR, marketing and staff development. Partnered with cross-functional teams to ensure the attainment of operational goals while driving ongoing improvements. Handled all employee relations, grievances and succession planning. Served as trainer for new store managers and assistants across the Greater Boston District. Led the district-wide rollout of Kronos, handling the training and support for all staff. Coordinated and delivered sexual harassment training for all store locations in the district. Supported the opening of 2 new stores, including onboarding staff and implementing policies. Show less Managed all operational functions, including sales and customer service, merchandising, HR, marketing and staff development. Partnered with cross-functional teams to ensure the attainment of operational goals while driving ongoing improvements. Handled all employee relations, grievances and succession planning. Served as trainer for new store managers and assistants across the Greater Boston District. Led the district-wide rollout of Kronos, handling the training and support for… Show more Managed all operational functions, including sales and customer service, merchandising, HR, marketing and staff development. Partnered with cross-functional teams to ensure the attainment of operational goals while driving ongoing improvements. Handled all employee relations, grievances and succession planning. Served as trainer for new store managers and assistants across the Greater Boston District. Led the district-wide rollout of Kronos, handling the training and support for all staff. Coordinated and delivered sexual harassment training for all store locations in the district. Supported the opening of 2 new stores, including onboarding staff and implementing policies. Show less

District Manager

• 2006 - 2008

Provided strategic leadership of operations across the Boston District consisting of 9 store locations, including building and managing a staff of store managers responsible for managing all daily retail operations. Handled the recruitment, onboarding, training and supervision of in-store management. Established the Boston District store manager training site, developing processes and procedures for developing management-level staff across the district. Provided strategic leadership of operations across the Boston District consisting of 9 store locations, including building and managing a staff of store managers responsible for managing all daily retail operations. Handled the recruitment, onboarding, training and supervision of in-store management. Established the Boston District store manager training site, developing processes and procedures for developing management-level staff across the district.

Store Manager

• 2001 - 2006