Experience

Vodafone Ghana

• Ghana
• Telecommunications
• 100 - 200 Employee

• Customer Experience Centre Supervisor

  • May 2022 - Present

  *Managing team members on a day to day basis.*Taking over customers issues in order to assist them.*Upraise individual performance and presenting team performance reports to management.

• Customer Service Representative

  • Aug 2018 - Apr 2022

  *Customer care representative.*Managing a large amount of inbound calls in a timely manner without compromising quality.Upsell products and services.



Legendary Horticulture Limited

• Accra, Greater Accra, Ghana

• Secretary

  • Sep 2017 - May 2018

  *Receptionist. *Personal assistant. *Receptionist. *Personal assistant.



Kwesi & Kwesi Fruits and Vegetables

• Accra, Greater Accra, Ghana

• Administrative Assistant

  • Feb 2015 - Jul 2016

  *Taking stocks *Catering services. *Delivering and distribution services. *Taking stocks *Catering services. *Delivering and distribution services.



Global Water Ghana Limited

• Accra, Greater Accra, Ghana

• Managing personnel

  • May 2014 - Aug 2014

  Customer service. Customer service.



Societe Generale Ghana

• Ghana
• Financial Services
• 100 - 200 Employee

• Central Back Office - Fund Transfer Unit

  • Jan 2013 - Oct 2013

  *Inward and Outward transfer. *Investigation. *Daily reconciliation. *Telecommunications *Inward and Outward transfer. *Investigation. *Daily reconciliation. *Telecommunications



Adabiya Islamic School

• Ashaiman, Greater Accra, Ghana

• National service

  • Oct 2011 - Jul 2012

  Pupil teacher Pupil teacher



Thomrich Graphics and Communication

• Accra, Greater Accra, Ghana

• Secretary

  • Jun 2009 - Aug 2009

  *Internship as a secretary *Internship as a secretary