Customer Success Associate/ Account Manager

• Jul 2022 - Present

● Drive product adoption and usage of the platform via constant engagement with clients. ● Collaborate and strategize with the product managers and engineering teams to enhance the company’s products and services to add value to the customer by 100%. ● Onboarding and training of new Merchants as well as supporting them after onboarding. ● Up-selling of new features and products to clients. ● Ensure a smooth transition of clients from sales to the customer success team. ● Communicate product feedbacks to the product and engineering teams to improve customer retention and satisfaction ● Organise live demo sessions to introduce merchants to new features

Customer Success Associate /Key Account Manager

• Jun 2021 - Jul 2022

Analyzed data from monthly active users and used outputs to guide sales and product strategies; increased app engagement by 100% and increased client satisfaction by decreasing user complaints by 80%.● Worked as a key account manager managing 70% of company’s key accounts..● Achieved over 75% increase in customer retention rate.● Boosted company’s revenue by implementing data-driven targeting and recovery of churned customers.● Collaborated and strategized with the product managers and engineering teams to enhance the company’sproducts and services to add value to the customer by 100%.● Deepened customers trust in the organization by achieving 2 minutes response time as compared toprevious response time of 5 minutes.● Designed and implemented strategies that reduced the churn rate .

Technical Customer Support Executive

• Jan 2021 - Jun 2021

.● Achieved customer ticket resolution times 15% better than average.● Tested platform alongside the product team, identified bugs, driving system improvements to improve clientproduct satisfaction by 20%.● Doubled customer trust and satisfaction ratings by reducing the response time by 60%.

Corporate Sales Executive/Customer Support Representative

• Aug 2020 - Jan 2021

Undertook market research and established the most efficient way to reach target groups. ● Achieved 135% of my monthly sales target ● Improved the company revenue by 7.5% by recovering churned customers. ● Renegotiated customer contracts, customer credits, and product changes to prevent churn, under the supervision of the Customer Retention Manager. ● Reduced the average resolution time by 25% for customer internet service tickets. Undertook market research and established the most efficient way to reach target groups. ● Achieved 135% of my monthly sales target ● Improved the company revenue by 7.5% by recovering churned customers. ● Renegotiated customer contracts, customer credits, and product changes to prevent churn, under the supervision of the Customer Retention Manager. ● Reduced the average resolution time by 25% for customer internet service tickets.

Administrative Officer

• Jun 2019 - May 2020

● Received PMS trucks, detailed and ensured accuracy and completeness of delivery documents. ● Updated PEFMB daily truck records ● Attended and resolved issues with petroleum marketers as well as challenges with documentation. ● Correctly filed and updated customer and marketer records on a daily basis. ● Received PMS trucks, detailed and ensured accuracy and completeness of delivery documents. ● Updated PEFMB daily truck records ● Attended and resolved issues with petroleum marketers as well as challenges with documentation. ● Correctly filed and updated customer and marketer records on a daily basis.

Customer Support Executive

• Oct 2018 - Jun 2019

Built sustainable relationships and trust with customer accounts through open and interactive communication. Rivers, Nigeria ● Focused on customer retention and satisfaction. ● Managed customer complaints; provided appropriate solution and alternatives within specified time limits. Built sustainable relationships and trust with customer accounts through open and interactive communication. Rivers, Nigeria ● Focused on customer retention and satisfaction. ● Managed customer complaints; provided appropriate solution and alternatives within specified time limits.

HSE Officer

• May 2017 - Jan 2018

Teacher

• Sep 2014 - Jan 2015