Giedre Petrone

Head Of Operations at Ignitis Lietuva
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Contact Information
us****@****om
(386) 825-5501
Location
LT
Languages
  • German Professional working proficiency
  • English Professional working proficiency
  • Lithuanian Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Workplace Coach Training
    Erickson Coaching International
    May, 2015
    - Nov, 2024

Experience

  • Ignitis Lietuva
    • Lithuania
    • Utilities
    • 100 - 200 Employee
    • Head Of Operations
      • Apr 2022 - Present

      • operations management strategy formulation and implementation• necessary changes implementation in response to changing business needs and regulatory environment requirements to ensure proper regulation of managed processes• operational, business, strategy projects initiation, preparation, execution• performance analysis, process analysis, business process improvement (optimization and efficiency)• determining KPI indicators and planning the path of achievement• budget evaluation and control

    • Head of B2C Operations Management department
      • Aug 2021 - Apr 2022

      •formulate and implement an operations management strategy (administration of contracts all services sold by the company to private customers, ensure settlements, debt management);•organize smooth and efficient work of the unit and the efficient management of the processes assigned to the department;•initiate and implement the necessary changes in response to changing business needs and / or regulatory environment requirements to ensure proper regulation of managed processes;•organize purchases of necessary services, sign contracts, negotiate with service providers and administer contracts;•participate in projects related to the activities of the department;•initiate and submit proposals for the development of information systems functionalities and process efficiency.

  • Lietuvos Geležinkeliai
    • Lithuania
    • Rail Transportation
    • 400 - 500 Employee
    • Head of Passengers Railway stations division
      • Mar 2018 - Aug 2021

      •manage rail information and communication systems, station and train accessibility, safety, security, disruption, and incident investigation, to permanently ensure high levels of customer satisfaction• plan and implement new ways of improving train service delivery in the rail stations•enforce railway safety regulations to ensure that railway safety is generally maintained and improved •comply with legal regulations, ensure proper information of the legal regulations, policies, and laws•non - standard situation management, such as accidents, emergencies, or contingencies •organize divisions workload, recruitment process, employee training etc.•member of the Covid-19 emergency management team

    • Director of Passengers Railway stations department
      • Mar 2019 - May 2020

      • Oversee department operations and business activities to ensure the results and company strategy.• Initiate and lead the improvement of department structure, processes, and systems necessary to manage current operations.• Set up management team and empower it, set clear KPI‘s aligned with business strategy.• Deliver continuous process improvements in efficiency of the department. • Take part in a strategic project within organization

  • Endoca
    • Netherlands
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Customer care service manager
      • Jun 2016 - Mar 2018

      •customer care teamwork planning, recruitment process, employee training, development, and target discussions • executive decisions regarding sensitive customer care service management • developing feedback and complaints procedures for customers to use • improving customer service procedures, policies, and standards • meeting other managers to discuss possible improvements to customer service • online sales program monitoring and testing • daily issues/questions with IT, Lab, Logistic, finance departments • coordinating assigned projects from marketing team

  • Festo
    • Germany
    • Automation Machinery Manufacturing
    • 700 & Above Employee
    • Team leader
      • Jun 2014 - Jun 2016

      • organizing group work according to the workload • recruitment process, employee training, motivating, awarding, coaching, development, and target discussions • communication with participating companies in Europe • support in testing of new system functions and developments related to DPC process • process analysis and improvements • implementing service level agreements • defining actions for problems solving or areas for improvement • organizing group work according to the workload • recruitment process, employee training, motivating, awarding, coaching, development, and target discussions • communication with participating companies in Europe • support in testing of new system functions and developments related to DPC process • process analysis and improvements • implementing service level agreements • defining actions for problems solving or areas for improvement

  • Western Union
    • United States
    • Financial Services
    • 700 & Above Employee
    • AML Compliance Specialist
      • Oct 2012 - Jun 2014

      • conduct research and analysis of complex, critical issues concerning the patterns and trends associated with money laundering and any other potential risks related to WU transactions • prepare regulatory reporting as required by law and by the Company’s policies and procedures • assist and support AML Compliance team members to ensure Compliance requirements are being met • utilize a wide variety of research tools, systems, and criteria • conduct research and analysis of complex, critical issues concerning the patterns and trends associated with money laundering and any other potential risks related to WU transactions • prepare regulatory reporting as required by law and by the Company’s policies and procedures • assist and support AML Compliance team members to ensure Compliance requirements are being met • utilize a wide variety of research tools, systems, and criteria

  • New Yorker
    • Lithuania
    • Retail Store designer
      • Jan 2008 - Sep 2012

      Responsible for 5 stores in Lithuania. Responsible for 5 stores in Lithuania.

Education

  • Kaunas University of Technology
    Master of Business Administration - MBA
    2008 - 2010
  • Kaunas University of Technology
    Bachelor, Technical German language
    2004 - 2008

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