Experience

Boats Group

• United States
• Advertising Services
• 100 - 200 Employee

• Account Manager

  • Mar 2023 - Present



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Academy Trainer

  • Sep 2022 - Feb 2023

  • Conduct new hire training upon a need – following through with each new hire from the beginning until the end of the training process to ensure their smooth start within the project. Including on the floor support, first week after the graduation of basic product training. • Introduce Travel Consultant KPIs, QA targets and requirements for new hires. • In a close cooperation with the QA team and TL's conduct coaching/up training or refresh training to… Show more • Conduct new hire training upon a need – following through with each new hire from the beginning until the end of the training process to ensure their smooth start within the project. Including on the floor support, first week after the graduation of basic product training. • Introduce Travel Consultant KPIs, QA targets and requirements for new hires. • In a close cooperation with the QA team and TL's conduct coaching/up training or refresh training to existing employees in the department. • Represent the company and it's clients professionally at all relevant functions, follow set standards and signed agreements. Show less • Conduct new hire training upon a need – following through with each new hire from the beginning until the end of the training process to ensure their smooth start within the project. Including on the floor support, first week after the graduation of basic product training. • Introduce Travel Consultant KPIs, QA targets and requirements for new hires. • In a close cooperation with the QA team and TL's conduct coaching/up training or refresh training to… Show more • Conduct new hire training upon a need – following through with each new hire from the beginning until the end of the training process to ensure their smooth start within the project. Including on the floor support, first week after the graduation of basic product training. • Introduce Travel Consultant KPIs, QA targets and requirements for new hires. • In a close cooperation with the QA team and TL's conduct coaching/up training or refresh training to existing employees in the department. • Represent the company and it's clients professionally at all relevant functions, follow set standards and signed agreements. Show less



EVA Global

• Finland
• IT Services and IT Consulting
• 100 - 200 Employee

• Academy Trainer

  • Sep 2021 - Sep 2022

  • Facilitate face-to-face training to enhance learner product knowledge, call handling skills, customer service and process and procedures. • Identify learning needs within the agents team and work with other Academy Trainers in creating learning solutions. • Maintain accurate training records of all employees in the company. • Find new ways to be more effective in the delivery of the training to the agents. Learn new techniques to improve skills.

• CX Specialist

  • Sep 2020 - Sep 2021

  • Answer calls to your markets and help customers with charging point issues. • Log cases in the back-offices and escalate tickets as needed. • Work across multiple back-office systems and raise tickets according to the procedure. • Support other channels if / when needed.



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2019 - Sep 2020

  - The first point of contact for customers with queries regarding their products. - Maintaining the company's globally renowned reputation by delivering excellent customer service. - Keep a close eye on GDPR and privacy protection awareness. - Demonstrate flexibility and being a team player. - The first point of contact for customers with queries regarding their products. - Maintaining the company's globally renowned reputation by delivering excellent customer service. - Keep a close eye on GDPR and privacy protection awareness. - Demonstrate flexibility and being a team player.



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Overseas Holiday Representative

  • Apr 2018 - Oct 2019

  - Organising and hosting welcome meetings. - Selling and organising excursions and other activities. - Dealing with unforeseen non-client problems. - Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies. - Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions. - Organising and hosting welcome meetings. - Selling and organising excursions and other activities. - Dealing with unforeseen non-client problems. - Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies. - Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2017 - Apr 2018

  - Informing customers about the bank's products and services. - Recognizing sales opportunities. - The correct answering and understanding of customer queries. - Handling various subjects from mortgages to online banking. - Informing customers about the bank's products and services. - Recognizing sales opportunities. - The correct answering and understanding of customer queries. - Handling various subjects from mortgages to online banking.



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Technical Support Specialist

  • Sep 2016 - Aug 2017

  - Timely and accurate escalations of complex cases, when necessary. - Giving explanation to users, regarding the specifications of the company's products. - Focus on the expectations and satisfaction of the user. - Protection of confidential information. - Cooperation with team members to provide excellent service. - Timely and accurate escalations of complex cases, when necessary. - Giving explanation to users, regarding the specifications of the company's products. - Focus on the expectations and satisfaction of the user. - Protection of confidential information. - Cooperation with team members to provide excellent service.



Helly Hansen

• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Operations Specialist

  • Apr 2016 - Sep 2016

  - Customer Service for Sportswear/Workwear for The Netherlands and Belgium. - Order entry, follow up on backorders and shipping. - Answering to requests via phone and e-mail. - Liaison between the sales and logistics team. - CRM database management. - Customer Service for Sportswear/Workwear for The Netherlands and Belgium. - Order entry, follow up on backorders and shipping. - Answering to requests via phone and e-mail. - Liaison between the sales and logistics team. - CRM database management.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Content Specialist

  • Jun 2014 - Apr 2016

  Managing an own portfolio with some of the largest accounts in the Dutch Market providing an excellent service to merchants and Client Managers. Managing an own portfolio with some of the largest accounts in the Dutch Market providing an excellent service to merchants and Client Managers.



Yource Bulgaria

• Bulgaria
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Support Representative

  • Jan 2013 - May 2014

  - Being proactive in finding a solution for the customer's question/query. - Reach targets set by the company, according to the created guidelines. - Having a broad knowledge of MS Office and Excel. - Being a native Dutch speaker, as well as being fluent in English. - Being proactive in finding a solution for the customer's question/query. - Reach targets set by the company, according to the created guidelines. - Having a broad knowledge of MS Office and Excel. - Being a native Dutch speaker, as well as being fluent in English.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Customer Care Professional

  • Mar 2012 - Dec 2012

  - Play a key role in building and maintaining relationships between internal and external clients. - Make appropriate and timely decisions according to American Express standards, policies and - procedures, involving financial adjustments on card members and merchants accounts. - Communicate effectively (oral and written). - Achieve productivity and quality targets. - Play a key role in building and maintaining relationships between internal and external clients. - Make appropriate and timely decisions according to American Express standards, policies and - procedures, involving financial adjustments on card members and merchants accounts. - Communicate effectively (oral and written). - Achieve productivity and quality targets.



Holland House Beach Hotel

• Sint Maarten (Dutch part)
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Oct 2011 - Jan 2012

  - Entering reservations in receptions system. - Answering the phone in a correct manner. - Checking in and out of guests. - Taking payments, starting and finishing receptions, banking. - Dealing with complaints. - Entering reservations in receptions system. - Answering the phone in a correct manner. - Checking in and out of guests. - Taking payments, starting and finishing receptions, banking. - Dealing with complaints.



Kings Hotel Brighton

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Dec 2009 - Sep 2011

  - Entering reservations in receptions system. - Answering the phone in a correct manner. - Checking in and out of guests. - Taking payments, starting and finishing receptions, banking. - Entering reservations in receptions system. - Answering the phone in a correct manner. - Checking in and out of guests. - Taking payments, starting and finishing receptions, banking.



Mercure Hotel Frankfurt Airport

• Kelsterbach, Hesse

• Trainee

  • Jan 2009 - May 2009



Kings Hotel Brighton

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Trainee

  • Aug 2008 - Jan 2009



Pizzeria O'Sole Mio

• Germany
• Restaurants
• 1 - 100 Employee

• Food Server

  • Nov 2006 - Jul 2008

  Knowledge of the complete menu. Taking guests orders. Friendly interaction with guests. Dividing tasks, to work as efficient as possible. Knowledge of the complete menu. Taking guests orders. Friendly interaction with guests. Dividing tasks, to work as efficient as possible.