Gicharu Ndung'u

Product Owner at M-PESA Africa
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Contact Information
us****@****om
(386) 825-5501
Location
Kenya, KE

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Credentials

  • Certified SAFe 5 Practitioner
    Scaled Agile, Inc.
    Oct, 2022
    - Oct, 2024
  • Digital Product Management: Modern Fundamentals
    University of Virginia Darden School of Business
    Apr, 2022
    - Oct, 2024
  • Agile Product Ownership
    IQbusiness South Africa
    Sep, 2021
    - Oct, 2024
  • Telling Stories with Data
    LinkedIn
    Sep, 2020
    - Oct, 2024
  • Advanced Excel
    ExcelPro Consulting
    Mar, 2016
    - Oct, 2024
  • Financial wellness
    Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
    Jan, 2012
    - Oct, 2024
  • Workplace wellness
    NOPE International Institute
    Jan, 2010
    - Oct, 2024
  • Scrum Fundamentals Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)

Experience

  • M-PESA Africa
    • Financial Services
    • 100 - 200 Employee
    • Product Owner
      • Oct 2022 - Present

      – Represent the end user – Works closely with MPA Product Management team and guides the team in backlog prioritization. – Review the backlog in preparation for Iteration Planning, including coordination of dependencies with other Product Owners and earliest delivery of value to our customers. – Build a culture of high performance, accountability, inclusion, energy, and fun for the team and beyond. – Act as a role model by creating an atmosphere of confidence and trust in the squad to motivate the Squad and fulfillment of planned tasks. Show less

  • Safaricom PLC
    • Telecommunications
    • 1 - 100 Employee
    • Product Manager | Agile Product Owner - Digital Channels (ChatBot)
      • Jan 2022 - Sep 2022

    • Commercial Manager | Product Owner - Safaricom Zuri Squad.
      • Apr 2021 - Apr 2022

    • Manager - Alternative Channels (Digital Care)
      • Sep 2017 - Mar 2021

    • Analyst – Process & Methodology (Customer Experience)
      • Apr 2016 - Aug 2017

    • Senior Officer – Process Analyst
      • Mar 2015 - Mar 2016

    • Customer Experience Executive
      • Dec 2008 - Feb 2015

  • Kenyatta National Hospital
    • Kenya
    • Hospitals and Health Care
    • 700 & Above Employee
    • Clinical Nutritionist
      • Feb 2006 - Apr 2006

Education

  • University of Nairobi
    Master of Arts (M.A.)
    2013 - 2015
  • Egerton University
    Bachelor of Science (B.Sc.)
    2002 - 2007

Community

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