Experience

Atmoso

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Communications Assistant

  • Dec 2022 - Present

  As a Customer Communications Assistant, I am dedicated to providing exceptional customer service and ensuring effective communication with our clients. I manage and respond to customer inquiries, complaints, and feedback, maintaining a professional and courteous tone. Additionally, I work with internal teams to develop communication strategies and create content for various channels to enhance the customer experience. My strong interpersonal and organizational skills enable me to collaborate closely with cross-functional teams to deliver exceptional customer experiences and drive business growth. Show less



AFRODES ONG

• Communication Assistant

  • 2019 - 2019

  Assuming a new role as a communication assistant at the National Association of Displaced Afro-Colombians (Afrodes) allowed me to strengthen my knowledge on: Drafting and posting social media and web content Planing and producing audiovisual content for web and media Media database management Assuming a new role as a communication assistant at the National Association of Displaced Afro-Colombians (Afrodes) allowed me to strengthen my knowledge on: Drafting and posting social media and web content Planing and producing audiovisual content for web and media Media database management



CCU Television

• Broadcast Producer

  • Aug 2016 - Nov 2017

  I was fortunate to work for a consecutive year as a journalist and producer for the central broadcast of the Cable Image newscast, directed by CCU TV and Conexión Digital. There I led the planning, production and live broadcast of the newscast. Some of my main responsibilities were: - Writing scripts - Searching for information sources - Developing news - Contacting and scheduling interviewees, - Writing scripts and news and - Organising time tables for live broadcasts - Supervising editing processes - Editing multimedia content - Voice recordings - Supervision of live broadcasts - Training of new journalists This was a valuable experience in my life, since in this position I strengthened my leadership, production of audiovisual content, attention to detail, writing scripts and news, strategic time management, public relations, management of information sources and databases. Show less



Conexion Digital Express SAS

• News Reporter

  • Jul 2015 - Aug 2016

  This is the beginning of my career as a journalist. Starting as a reporter for Culture and Leisure and later promoted to journalist for the central section of the newscast In this exciting process I learned the practical foundations of journalism such as searching for content or news, contacting sources, videos and voice recording, Tv presenting and audiovisual editing. This is the beginning of my career as a journalist. Starting as a reporter for Culture and Leisure and later promoted to journalist for the central section of the newscast In this exciting process I learned the practical foundations of journalism such as searching for content or news, contacting sources, videos and voice recording, Tv presenting and audiovisual editing.