Experience

Grand Mercure Hotel

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Feb 2017 - Present

  * Maintained an updated database of guest check-ins checkouts and fees.* Tracked staff schedules and called for outside maintenance as needed.* Responded to guest complaints in a professional courteous manner.* Managed multiple phone lines while attending to guest issues. * Maintained an updated database of guest check-ins checkouts and fees.* Tracked staff schedules and called for outside maintenance as needed.* Responded to guest complaints in a professional courteous manner.* Managed multiple phone lines while attending to guest issues.



Oakwood Premier Prestige Bangalore

• India
• Hospitality
• 1 - 100 Employee

• Front Office Executive

  • Mar 2012 - Feb 2017

  * Reviewed daily listings of reservations to look for and correct booking errors.* Ensured that special accommodations were made for guests when appropriate.* Coordinated with other staffing departments to ensure solid guest relations.* Managed all guest relations and updated scheduling database.* Transferred calls to the correct department. * Reviewed daily listings of reservations to look for and correct booking errors.* Ensured that special accommodations were made for guests when appropriate.* Coordinated with other staffing departments to ensure solid guest relations.* Managed all guest relations and updated scheduling database.* Transferred calls to the correct department.



Le Meridien ( Starwood Hotels & Resorts Worldwide Inc) Bangalore

• India
• Hospitality
• 1 - 100 Employee

• Front Office Associate

  • Feb 2010 - Mar 2012

  * Updated monthly calendar of hotel events and special promotions.* Passed room service requests to the correct staff members.* Maintained an updated inventory of front office supplies.* Hired seasonal workers such as landscapers.* Managed front desk operations.* Responded to guest requests. * Updated monthly calendar of hotel events and special promotions.* Passed room service requests to the correct staff members.* Maintained an updated inventory of front office supplies.* Hired seasonal workers such as landscapers.* Managed front desk operations.* Responded to guest requests.