Experience

MECA-SYSTEME
• France
• Machinery Manufacturing
• 1 - 100 Employee
• Responsable assemblage machines et services après vente

  • Feb 2022 - Present

Sidel
• France
• Machinery Manufacturing
• 700 & Above Employee
• Maintenance et Refurbishment Global Process Driver

  • Jun 2019 - Feb 2021
• Customer Care Manager Director

  • 2016 - 2019

  Responsible on the Europe and Central Asia area for:- Customers satisfaction from support given to production and troubleshooting- Technical intervention on customer- Ensure recording and following up of technical issue

• Area Services Director Europe Central Asia

  • 2014 - 2016

  Responsible on the Europe and Central Asia area for:- Sales revenue and profitability of the service department- Customers satisfaction- Growth and development of services sales.

• Maintenance and new services product development project manager

  • 2012 - 2014

  Responsible to develop news services business and maintenance solutions for Great China area.- Analyze and research on market demand.- Ensure both technical & financial validity of the product developed.- Secure the implementation of product developed.- Ensure integration of news product in Sidel catalog portfolio.- Secure career succession plan at the end of the contract.

• Option and Upgrade Manager

  • 2011 - 2012

  Responsible for the turn over and profitability of the department.- Build-up Project Manager Services team- Implementation procedure and process (PMP). - Implementation of central ERP system (SAP, CRM). - Secure career succession plan at the end of the contract.

• Managing Director and service area manager Japan, Korea, Oceania

  • 2010 - 2011

  Responsible of the general management function of Korean office.- Development of Korean market through market analysis and business case. - Responsible for the zone headquarters reporting. - Lead, develop and motivate the team.- Responsible of the services activities for Korea, Japan in turn over and profitability.- Leads the profitable growth of all services solutions sales.- Ensure customer satisfaction on service activities.- Reporting to the service department management.- Ensure services solutions development Show less

• Managing Director and Services Area Manager Japan, Korea, Oceania

  • 2009 - 2010

  In charge of the general management function of Japan office.- Bring back in conformance to local laws and groups rule the processes and procedure of the company.- Implement cost reduction policy, new working method and tools.- Responsible for the zone headquarters reporting.- Lead, develop and motivate the team.- Responsible of the services activities for Korea, Japan and Oceania in turn over and profitability.- Leads the profitable growth of all services solutions sales. - Ensure customer satisfaction on service activities. - Reporting to the service department management.- Ensure services solutions development. Show less

• Services Business Development Manager China Japan Korea

  • 2007 - 2009

  Responsible of the proper achievement of services business targets within Sidel North Asia both in turn over and profitability.- Prepare services solutions sales contract. - Proactively promote services solutions portfolio.- Consolidate Customers needs and requests and liaise with services solutions department for portfolio evolution and development request.- Develop and execute commercial strategies and related action plans. - Monitor actively services business targets, identify opportunities and challenge local teams. Show less

• Global installation support

  • 2006 - 2007

  In charge of the preparation and realization of Sidel equipment installation in Asia.- Reinforce technical support in Asia on new Sidel product range.- Responsible for reporting with product division on technical issue.

• Start-up Installation Leader

  • 2004 - 2006

  In charge of the preparation of the installation of Sidel equipment worldwide.- Reinforce the communication between site, engineering department, project department.- Review installation procedure and process through cost survey in expectation to reduce future installation cost.- Follow-up the preparation and the start-up of the new Sidel product range.

• Customer Service Manager subsidiarie zone Asie

  • 2002 - 2004

  Representative of north Asian Sidel subsidiaries based in France.- Assure communication between Headquarters and subsidiaries.- Provide technical support on Sidel equipment for subsidiaries.



Groupe SNEF

• France
• Defense and Space Manufacturing

• Field Services Engineer

  • 1996 - 2002

  In charge of the installation, start-up, refurbishment and up-grade of Sidel equipment in worldwide site In charge of the installation, start-up, refurbishment and up-grade of Sidel equipment in worldwide site